Night Supervisor

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

SCOPE & GENERAL PURPOSE

The Night Supervisor supports the Night Manager in overseeing hotel operations during overnight shifts, ensuring seamless service, guest satisfaction, and the highest standards of safety and security. Acting as a brand ambassador for Montcalm Collection, this role requires strong leadership, attention to detail, and the ability to manage both operations and guest experience with professionalism and discretion.

COMPETENCIES

1.     Leadership & Teamwork

·       Supports the Night Manager in leading, motivating, and coaching the night team.

·       Encourages teamwork, development, and high employee morale.

2.     Guest Experience & Service Excellence

·       Acts as the first point of contact for guests during the night shift, delivering warm, personalised service.

·       Anticipates needs, resolves issues, and ensures VIP and special requests are handled with care.

3.     Operational Management

·       Oversees front office activities, night audit, and cash handling procedures.

·       Ensures smooth overnight operations across department.

4.     Safety, Security & Risk Management

·       Conducts property checks and enforces security protocols.

·       Responds promptly to emergencies, following hotel policies and procedures.

5.     Communication & Collaboration

·       Provides accurate nightly reports and detailed handovers.

·       Maintains effective communication with both guests and day management.

KEY RESPONSIBILIES

·       Assist the Night Manager in managing hotel operations during overnight shifts.

·       Lead team briefings, assign tasks, and monitor service delivery.

·       Supervise front desk operations, including check-in/out, reservations, and billing.

·       Conduct nightly audits, reconcile payments, and prepare reports.

·       Carry out property inspections, ensuring cleanliness, safety, and maintenance standards.

·       Handle guest complaints and requests with professionalism and discretion.

·       Ensure compliance with fire, health, and safety regulations.

·       Liaise with other departments for smooth handovers and transitions between shifts

 This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

SKILLS & QUALIFICATIONS

·       Bachelor’s degree or diploma in hospitality management preferred.

·       2–3 years of supervisory experience in luxury hotels; night shift experience desirable.

·       Strong leadership and team management abilities.

·       Proficiency in hotel systems (Opera, PMS, POS).

·       Excellent customer service, organisational, and problem-solving skills.

·       High attention to detail and commitment to luxury standards.

·       Professional appearance, grooming, and discretion under pressure.

·       Fluency in English; additional languages are an advantage.

WORKING CONDITIONS

·       Overnight shifts, including weekends and public holidays.

·       Physical stamina to stand or walk for extended periods; ability to assist with luggage if required.

·       Ability to remain calm and composed in a fast-paced or emergency.

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values, they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story and within everyone, our team creates unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition and their creativity that shapes our future.

Join us and become part of a culture that celebrates individuality, nurtures potential and upholds the very highest standards of the art of hospitality.

SCOPE & GENERAL PURPOSE

The Night Supervisor supports the Night Manager in overseeing hotel operations during overnight shifts, ensuring seamless service, guest satisfaction, and the highest standards of safety and security. Acting as a brand ambassador for Montcalm Collection, this role requires strong leadership, attention to detail, and the ability to manage both operations and guest experience with professionalism and discretion.

COMPETENCIES

1.     Leadership & Teamwork

·       Supports the Night Manager in leading, motivating, and coaching the night team.

·       Encourages teamwork, development, and high employee morale.

2.     Guest Experience & Service Excellence

·       Acts as the first point of contact for guests during the night shift, delivering warm, personalised service.

·       Anticipates needs, resolves issues, and ensures VIP and special requests are handled with care.

3.     Operational Management

·       Oversees front office activities, night audit, and cash handling procedures.

·       Ensures smooth overnight operations across department.

4.     Safety, Security & Risk Management

·       Conducts property checks and enforces security protocols.

·       Responds promptly to emergencies, following hotel policies and procedures.

5.     Communication & Collaboration

·       Provides accurate nightly reports and detailed handovers.

·       Maintains effective communication with both guests and day management.

KEY RESPONSIBILIES

·       Assist the Night Manager in managing hotel operations during overnight shifts.

·       Lead team briefings, assign tasks, and monitor service delivery.

·       Supervise front desk operations, including check-in/out, reservations, and billing.

·       Conduct nightly audits, reconcile payments, and prepare reports.

·       Carry out property inspections, ensuring cleanliness, safety, and maintenance standards.

·       Handle guest complaints and requests with professionalism and discretion.

·       Ensure compliance with fire, health, and safety regulations.

·       Liaise with other departments for smooth handovers and transitions between shifts

 This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business. 

SKILLS & QUALIFICATIONS

·       Bachelor’s degree or diploma in hospitality management preferred.

·       2–3 years of supervisory experience in luxury hotels; night shift experience desirable.

·       Strong leadership and team management abilities.

·       Proficiency in hotel systems (Opera, PMS, POS).

·       Excellent customer service, organisational, and problem-solving skills.

·       High attention to detail and commitment to luxury standards.

·       Professional appearance, grooming, and discretion under pressure.

·       Fluency in English; additional languages are an advantage.

WORKING CONDITIONS

·       Overnight shifts, including weekends and public holidays.

·       Physical stamina to stand or walk for extended periods; ability to assist with luggage if required.

·       Ability to remain calm and composed in a fast-paced or emergency.