Position Overview:
We are seeking a dynamic, results-driven Assistant General Manager to lead our team. This is an exciting opportunity for an experienced and highly motivated leader to oversee all aspects of restaurant operations during our 32-week operational season. As the Assistant General Manager, you will be responsible for driving the success of the restaurant, managing daily operations, leading a high-performing team, and ensuring that our guests consistently receive exceptional service. The position is structured with a significant significant off season (approximately 16 weeks unpaid), giving you the opportunity to earn a full year’s salary in just 32 weeks of work.
This role is perfect for a high-energy individual with strong leadership and operational skills, ready to take ownership of a fast-casual restaurant and deliver results while enjoying a unique seasonal work schedule.
Key Responsibilities:
- Operational Management:
- Oversee all aspects of the restaurant’s day-to-day operations, ensuring efficient and profitable performance.
- Implement and maintain operational systems to guarantee consistent service, food quality, and guest satisfaction.
- Manage inventory, control costs, and ensure the restaurant is properly stocked at all times.
- Ensure compliance with health, safety, and cleanliness standards.
- Team Leadership & Development:
- Lead, mentor, and motivate the restaurant team to maintain high standards of performance and customer service.
- Conduct regular performance reviews, provide constructive feedback, and assist in employee development and training.
- Build a positive and collaborative work environment that fosters employee engagement, retention, and teamwork.
- Customer Service Excellence:
- Foster a customer-first culture, ensuring that every guest receives an outstanding experience.
- Address customer concerns and feedback promptly and professionally to maintain guest loyalty and satisfaction.
- Identify opportunities to enhance the guest experience and introduce new service initiatives.
- Financial Management:
- Monitor and manage the restaurant’s financial performance, including labor costs, food costs, and profitability.
- Prepare and manage budgets, track expenses, and ensure the restaurant meets its financial goals.
- Analyze key performance indicators (KPIs) and adjust strategies to optimize performance.
- Marketing & Local Community Engagement:
- Partner with the marketing team to develop and execute local promotional strategies.
- Engage with the local community to build brand awareness and drive traffic to the restaurant.
- Identify new opportunities to increase sales, improve service, and expand the customer base.
- Scheduling & Labor Management:
- Manage weekly scheduling to ensure adequate coverage during peak hours while staying within budgeted labor costs.
- Ensure proper staffing levels to maintain operational efficiency and guest satisfaction.
- Time Management & Flexibility:
- Work a flexible schedule, typically Sunday through Friday, up to 60 hours per week during the 32-week operational period.
- Adapt to the seasonal nature of the position, enjoying a significant unpaid summer break (approximately 16 weeks off).
Qualifications:
- Experience:
- At least 3-5 years of experience in a management role within the food service or hospitality industry, ideally in a fast-casual or quick-service environment.
- Proven track record of managing a team and driving operational and financial results.
- Skills & Attributes:
- Strong leadership and interpersonal skills with the ability to inspire and develop a team.
- Excellent organizational, problem-solving, and decision-making abilities.
- Demonstrated financial acumen and experience with budget management, P&L analysis, and cost control.
- Ability to thrive in a fast-paced, high-pressure environment and manage multiple priorities effectively.
- Physical Demands:
- Ability to stand for extended periods and lift up to 50 lbs as needed.
- Must be comfortable working in a dynamic, high-energy environment.
- Other Requirements:
- Flexibility to work up to 60 hours per week during the 32-week operational period, including nights, weekends, and holidays.
- Ability to manage a seasonal schedule with an unpaid break during the off season.
Compensation & Benefits:
- Weekly Salary: Competitive hourly pay eligible for overtime paid during the 32-week operational season, designed to provide a full year’s salary within this condensed work period.
- Off Season: Enjoy a summer break (approximately 16 weeks off), offering a unique opportunity for rest and personal time.
- Training & Development: Continuous professional growth and development opportunities, including potential for promotion and long-term career advancement.
- Work-Life Balance: Flexibility in scheduling, with the ability to take extended time off during the off-season.