Job Summary:
The server is responsible for providing excellent dining
experiences for customers and ensuring smooth and efficient restaurant service
operations. Key duties include greeting guests, taking orders, serving food,
addressing customer needs and complaints, and maintaining a clean and organized
restaurant environment. Ideal candidates should have strong communication
skills, a team-oriented mindset, and a passion for hospitality.
Key Responsibilities:
- Observe
cash control procedures and print out of reports in POS.
- Ensure
all customer orders and requests are completed promptly and
satisfactorily.
- Serve
food to guest/s accurately, promptly, and satisfactorily, ensuring
accurate serving condiments required with each menu item.
- Bring
the food on the table, providing the name of the food item when presenting
the food to guest and warn them if the plate or cup is hot, or there are
liquids that may spill onto the guest. Say, “Enjoy your meal” and refill
guest drinks as required.
- Ensure
visibility and proactive to guest needs at all times.
- Clean
and re-stock supplies on side stations and re-fill food and beverages
according to standards.
- Ensure
side stations at the service station are fully equipped for service.
- Ensure
food preparation and presentation are done according to prescribed
standards.
- Practice
3 Cs: Communication, Coordination and Cooperation with all service team to
ensure proper delivery of good customer service.
- Clean
and reset table for the next guest when the customer leaves and maintain
cleanliness of service areas.
- Ensure
floor is clean, dry, and safe.
Job Requirements:
- At least one year of recent experience as a server in a full servce restaurant is required for the role.
- Experience in a dim sum or high volume restaurant is a huge plus
- Strong
communication skills in English to provide excellent guest service
- Friendly, professional service-oriented attitude
- Ability
to work efficiently in a fast-paced environment
- Dependable team
player with a strong sense of responsibility
- Reliable attendance and punctuality are essential
- Able to work weekends, holidays and peak dining hours
- Ability to stand and walk for extended periods and carry trays as needed
- Bilingual in Chinese or Spanish is helpful for communication with kitchen staff