About Tim Ho Wan
At the heart of Tim Ho Wan is a powerful origin story: humble, bold, and unmistakably Hong Kong. Leaving behind a prestigious job at the Four Seasons in 2009, our founder Chef Mak Kwai Pui and fellow Chef Leung Fai Keung, opened a tiny 20-seater in Hong Kong’s Sham Shui Po with a simple dream: to make high-quality dim sum accessible to all.  Through craft, care and conviction, they did what few thought possible— a hole-in-the-wall serving affordable dim sum earned a Michelin star. That’s what makes us iconic – not just the success but the story behind it. A story that proves global recognition can come from staying true to your roots.

About the Role

The HR & Administration Manager is a strategic business partner responsible for leading people initiatives that support Tim Ho Wan's continued growth across North America. Supporting our Support Center, Commissary, and restaurant operations, this role drives talent acquisition, employee relations, leadership development, compliance, and HR operations while fostering a high-performing, inclusive culture.

This is an excellent opportunity for an HR leader who enjoys partnering with business leaders, improving processes, and making a meaningful impact within a growing international restaurant brand.

What You'll Do
Talent Acquisition & Workforce Planning

• Lead full-cycle recruiting for restaurant, commissary, and support center positions.
• Partner with leaders on workforce planning and staffing strategies.
• Oversee onboarding and new hire integration.
• Support succession planning and talent pipeline development.
• Track recruiting effectiveness and retention metrics.

Employee Relations & Talent Development

• Advise leaders on employee relations, performance management, and corrective actions.
• Conduct workplace investigations and resolve employee concerns.
• Lead performance review and talent development processes.
• Deliver leadership training and employee engagement initiatives.
• Foster a positive, inclusive, high-performance culture.

HR Operations & Compliance

• Administer compensation, benefits, and HR programs.
• Maintain HR systems, employee records, and reporting accuracy.
• Ensure compliance with federal, state, and local employment laws.
• Update HR policies and support audits and compliance initiatives.
• Identify opportunities to improve HR processes and employee experience.

Business Partnership & Administration

• Partner with leaders to align HR strategies with business goals.
• Support organizational design, workforce planning, and change management.
• Oversee office administration and workplace support services.
• Manage HR projects, departmental budgets, and administrative resources.

What We're Looking For

• Bachelor's degree in Human Resources, Business, Psychology, Behavioral Science, or a related field.
• Progressive HR experience across talent acquisition, employee relations, performance management, compensation, compliance, and HR operations.
• Bilingual Mandarin/English highly preferred
• Experience supporting leaders in fast-paced, multi-site environments.
• Restaurant, hospitality, retail, food manufacturing, commissary, or logistics experience preferred.
• Experience supporting California or multi-state U.S. employment environments is a plus.
• Strong business partnership, communication, problem-solving, and organizational skills.

Travel

This is a primarily remote position with regular travel to restaurant locations to provide on-site HR support.

About Tim Ho Wan
At the heart of Tim Ho Wan is a powerful origin story: humble, bold, and unmistakably Hong Kong. Leaving behind a prestigious job at the Four Seasons in 2009, our founder Chef Mak Kwai Pui and fellow Chef Leung Fai Keung, opened a tiny 20-seater in Hong Kong’s Sham Shui Po with a simple dream: to make high-quality dim sum accessible to all.  Through craft, care and conviction, they did what few thought possible— a hole-in-the-wall serving affordable dim sum earned a Michelin star. That’s what makes us iconic – not just the success but the story behind it. A story that proves global recognition can come from staying true to your roots.

About the Role

The HR & Administration Manager is a strategic business partner responsible for leading people initiatives that support Tim Ho Wan's continued growth across North America. Supporting our Support Center, Commissary, and restaurant operations, this role drives talent acquisition, employee relations, leadership development, compliance, and HR operations while fostering a high-performing, inclusive culture.

This is an excellent opportunity for an HR leader who enjoys partnering with business leaders, improving processes, and making a meaningful impact within a growing international restaurant brand.

What You'll Do
Talent Acquisition & Workforce Planning

• Lead full-cycle recruiting for restaurant, commissary, and support center positions.
• Partner with leaders on workforce planning and staffing strategies.
• Oversee onboarding and new hire integration.
• Support succession planning and talent pipeline development.
• Track recruiting effectiveness and retention metrics.

Employee Relations & Talent Development

• Advise leaders on employee relations, performance management, and corrective actions.
• Conduct workplace investigations and resolve employee concerns.
• Lead performance review and talent development processes.
• Deliver leadership training and employee engagement initiatives.
• Foster a positive, inclusive, high-performance culture.

HR Operations & Compliance

• Administer compensation, benefits, and HR programs.
• Maintain HR systems, employee records, and reporting accuracy.
• Ensure compliance with federal, state, and local employment laws.
• Update HR policies and support audits and compliance initiatives.
• Identify opportunities to improve HR processes and employee experience.

Business Partnership & Administration

• Partner with leaders to align HR strategies with business goals.
• Support organizational design, workforce planning, and change management.
• Oversee office administration and workplace support services.
• Manage HR projects, departmental budgets, and administrative resources.

What We're Looking For

• Bachelor's degree in Human Resources, Business, Psychology, Behavioral Science, or a related field.
• Progressive HR experience across talent acquisition, employee relations, performance management, compensation, compliance, and HR operations.
• Bilingual Mandarin/English highly preferred
• Experience supporting leaders in fast-paced, multi-site environments.
• Restaurant, hospitality, retail, food manufacturing, commissary, or logistics experience preferred.
• Experience supporting California or multi-state U.S. employment environments is a plus.
• Strong business partnership, communication, problem-solving, and organizational skills.

Travel

This is a primarily remote position with regular travel to restaurant locations to provide on-site HR support.