Job Title: Assistant General Manager
Department: room2 Operations
Reporting To: House Manager

Help us shape the future of hospitality!

Lamington Group, a leading UK real estate and hospitality company, is looking for talented individuals to join our team of industry leaders, innovative thinkers, and modern pioneers. With our award winning, world-first net-zero carbon hometel concept, room2, we are on a mission to launch 5,000 beautifully designed rooms by 2030 and are at the forefront of sustainable innovation in the hospitality and real estate sectors. 

As a family-run business, we are passionate about delivering exceptional guest experiences, fostering a dynamic and sustainable workplace, empowering our people’s development, and giving more than we take to our local and global communities.

Key Responsibilities

People

• Lead the front of house team to deliver exceptional guest experiences

• Coach, train, and empower your team to grow and develop

• Create a positive and engaged work environment

• Assist GM with culturally led experiential events & workshops

• Manage online reputation and respond to reviews

• Handle complaints with understanding

• Assist with managing the Housekeeping Department

• Recruit, induct, and train new talent

• Recognise and train your team on sales opportunities

• Be on call for management responsibilities when required

Places

• Implement Room2 standard operating procedures

• Be a property systems expert, resolve errors, and train the team

• Understand & assist with Health & Safety Compliance and maintenance

Planet

• Prioritise the planet in business decisions

• Participate in company social responsibility initiatives

• Be an advocate for our values

Experience Needed

• Solid foundation in hotel operations, ideally from roles such as front desk or guest services manager

• Experience in diverse areas, including food and beverage, housekeeping, and event planning

• Proven experience managing and motivating teams, handling staffing issues, and fostering a positive work culture

• Strong track record of ensuring guest satisfaction and resolving complaints

• Experience in budgeting, revenue management, and cost control

• Familiarity with hotel management software

• Ability to handle high-pressure situations and make sound decisions

• Strong interpersonal and communication skills

• Attention to detail

• Adaptability to thrive in a fast-paced environment

What’s in it for you?

Job Title: Assistant General Manager
Department: room2 Operations
Reporting To: House Manager

Help us shape the future of hospitality!

Lamington Group, a leading UK real estate and hospitality company, is looking for talented individuals to join our team of industry leaders, innovative thinkers, and modern pioneers. With our award winning, world-first net-zero carbon hometel concept, room2, we are on a mission to launch 5,000 beautifully designed rooms by 2030 and are at the forefront of sustainable innovation in the hospitality and real estate sectors. 

As a family-run business, we are passionate about delivering exceptional guest experiences, fostering a dynamic and sustainable workplace, empowering our people’s development, and giving more than we take to our local and global communities.

Key Responsibilities

People

• Lead the front of house team to deliver exceptional guest experiences

• Coach, train, and empower your team to grow and develop

• Create a positive and engaged work environment

• Assist GM with culturally led experiential events & workshops

• Manage online reputation and respond to reviews

• Handle complaints with understanding

• Assist with managing the Housekeeping Department

• Recruit, induct, and train new talent

• Recognise and train your team on sales opportunities

• Be on call for management responsibilities when required

Places

• Implement Room2 standard operating procedures

• Be a property systems expert, resolve errors, and train the team

• Understand & assist with Health & Safety Compliance and maintenance

Planet

• Prioritise the planet in business decisions

• Participate in company social responsibility initiatives

• Be an advocate for our values

Experience Needed

• Solid foundation in hotel operations, ideally from roles such as front desk or guest services manager

• Experience in diverse areas, including food and beverage, housekeeping, and event planning

• Proven experience managing and motivating teams, handling staffing issues, and fostering a positive work culture

• Strong track record of ensuring guest satisfaction and resolving complaints

• Experience in budgeting, revenue management, and cost control

• Familiarity with hotel management software

• Ability to handle high-pressure situations and make sound decisions

• Strong interpersonal and communication skills

• Attention to detail

• Adaptability to thrive in a fast-paced environment

What’s in it for you?