Job Title:             General Manager
Department:     room2 Operations
Reporting To:    Head of Operations

Are you an experienced Hotel Manager looking for a new challenge?

room2 is the world's first net-zero hometel brand, creating beautiful hotels that empower both guests and employees to thrive while positively impacting local and global communities.

We are a family-run business dedicated to exceptional guest experiences, that is expanding at pace. Its a great time to join our diverse team and experience a unique workplace with a strong sense of community and camaraderie. We believe that prioritising the well-being of our people, our places, and the planet is fundamental to delivering outstanding guest service. Join us to thrive, find your purpose, feel a strong sense of belonging, and continuously grow into your best self.

Purpose of the role

The General Manager is responsible for the day-to-day operations and management of the hometel. They are also responsible for managing colleagues and for planning, with the support of Head Office teams, on-site marketing activity, coordination and administration of accommodation, food and beverage and meeting & events facilitates. They are responsible for making sure that all areas of the hometel environment run smoothly and work cohesively to run a successful operation.

Key Responsibilities

People

• Recruit, induct and train new members of the team and assist across the wider business
• Create inspiring, culturally led experiential events & workshops
• Implement all room2 standard operating procedures
• Deliver an engaged and positive environment for your team work
• Coach and train your team to empower them day-to-day and help their growth & development in Room2 through objectives and personal development plans
• Maintenance
• Lead on HR-related items like disciplinary and investigations
• Direct and lead your team to create ‘can’t wait to return’ experiences for our guests
• Ensure that all guest communications are answered within a timely manner - HiJiffy, emails, telephone calls and online messages
• Manage online reputation and presence by responding to reviews and contributing to social media campaign ideas and content with the Head of Ops
• Hold regular individual and team meetings to ensure

Places

• Have a keen interest in the local community and ways to help enhance the local area
• Have a keen interest in the local business potential and ensure local guidelines are followed
• Ensure that your hometel is recommended as a great place to work
• Manage purchasing decisions, purchase orders and management of invoices
• Oversee the payments, ledger and invoicing process
• Manage, review and forecast hotel P&L budget
• Introduce potential partners and collaboration opportunities
• Recognise sales opportunities and train your team to deliver on these
• Be on call for management responsibilities when required

Planet

• Put the planet at the forefront of all business decisions
• Take part in all company social responsibility  initiatives
• Be an advocate of all our values

Direct Reports

• Assistant General Managers/ Assistant House Managers
• Local Sales Managers/ Business Development Managers
• Head Chefs/ Kitchen Managers

Skills & Qualities

• Solid foundation in hotel general management
• Experience in diverse areas, including food and beverage, housekeeping, and event planning
• Proven experience managing and motivating teams, handling staffing issues, and fostering a positive work culture
• Strong track record of ensuring guest satisfaction and resolving complaints
• Experience in budgeting, revenue management, and cost control
• Familiarity with hotel management software
• Ability to handle high-pressure situations and make sound decisions
• Strong interpersonal and communication skills
• Attention to detail

What’s in it for you:

Job Title:             General Manager
Department:     room2 Operations
Reporting To:    Head of Operations

Are you an experienced Hotel Manager looking for a new challenge?

room2 is the world's first net-zero hometel brand, creating beautiful hotels that empower both guests and employees to thrive while positively impacting local and global communities.

We are a family-run business dedicated to exceptional guest experiences, that is expanding at pace. Its a great time to join our diverse team and experience a unique workplace with a strong sense of community and camaraderie. We believe that prioritising the well-being of our people, our places, and the planet is fundamental to delivering outstanding guest service. Join us to thrive, find your purpose, feel a strong sense of belonging, and continuously grow into your best self.

Purpose of the role

The General Manager is responsible for the day-to-day operations and management of the hometel. They are also responsible for managing colleagues and for planning, with the support of Head Office teams, on-site marketing activity, coordination and administration of accommodation, food and beverage and meeting & events facilitates. They are responsible for making sure that all areas of the hometel environment run smoothly and work cohesively to run a successful operation.

Key Responsibilities

People

• Recruit, induct and train new members of the team and assist across the wider business
• Create inspiring, culturally led experiential events & workshops
• Implement all room2 standard operating procedures
• Deliver an engaged and positive environment for your team work
• Coach and train your team to empower them day-to-day and help their growth & development in Room2 through objectives and personal development plans
• Maintenance
• Lead on HR-related items like disciplinary and investigations
• Direct and lead your team to create ‘can’t wait to return’ experiences for our guests
• Ensure that all guest communications are answered within a timely manner - HiJiffy, emails, telephone calls and online messages
• Manage online reputation and presence by responding to reviews and contributing to social media campaign ideas and content with the Head of Ops
• Hold regular individual and team meetings to ensure

Places

• Have a keen interest in the local community and ways to help enhance the local area
• Have a keen interest in the local business potential and ensure local guidelines are followed
• Ensure that your hometel is recommended as a great place to work
• Manage purchasing decisions, purchase orders and management of invoices
• Oversee the payments, ledger and invoicing process
• Manage, review and forecast hotel P&L budget
• Introduce potential partners and collaboration opportunities
• Recognise sales opportunities and train your team to deliver on these
• Be on call for management responsibilities when required

Planet

• Put the planet at the forefront of all business decisions
• Take part in all company social responsibility  initiatives
• Be an advocate of all our values

Direct Reports

• Assistant General Managers/ Assistant House Managers
• Local Sales Managers/ Business Development Managers
• Head Chefs/ Kitchen Managers

Skills & Qualities

• Solid foundation in hotel general management
• Experience in diverse areas, including food and beverage, housekeeping, and event planning
• Proven experience managing and motivating teams, handling staffing issues, and fostering a positive work culture
• Strong track record of ensuring guest satisfaction and resolving complaints
• Experience in budgeting, revenue management, and cost control
• Familiarity with hotel management software
• Ability to handle high-pressure situations and make sound decisions
• Strong interpersonal and communication skills
• Attention to detail

What’s in it for you: