Think...Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!

Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.

Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.

Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.

The role 

The Reception Manager will oversee the front desk operations to ensure exceptional guest and visitor experiences. This role involves managing the reception team, coordinating with other departments, and maintaining smooth, professional service delivery at all times.

Key Responsibilities

• Supervise and lead the reception team, providing guidance, training, and support

• Ensure a warm, welcoming, and efficient reception experience for all guests and visitors

• Manage the daily front desk operations, including check-ins, check-outs, and guest inquiries

• Coordinate with housekeeping, maintenance, and other departments to resolve issues promptly

• Handle guest complaints and feedback professionally to ensure satisfaction

• Maintain reception area appearance, ensuring it is clean and organized

• Oversee reservations, appointment scheduling, and visitor registration processes

• Prepare and manage shift schedules to ensure adequate front desk coverage

• Monitor and report on reception performance metrics and customer feedback

• Implement and uphold health, safety, and security standards at the front desk

• Manage administrative tasks such as record-keeping, billing, and reporting

Requirements

• Proven experience in reception management or a similar supervisory role

• Excellent leadership, communication, and customer service skills

• Strong organizational and multitasking abilities

• Proficiency in front desk software and reservation systems

• Ability to handle stressful situations calmly and efficiently

• Professional appearance and demeanor

• Flexibility to work various shifts, including weekends and holidays

• Knowledge of health and safety regulations related to front office operations

What’s in it for you….

• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Stylish boutique uniform specially designed
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you1

Think...Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!

Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.

Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.

Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.

The role 

The Reception Manager will oversee the front desk operations to ensure exceptional guest and visitor experiences. This role involves managing the reception team, coordinating with other departments, and maintaining smooth, professional service delivery at all times.

Key Responsibilities

• Supervise and lead the reception team, providing guidance, training, and support

• Ensure a warm, welcoming, and efficient reception experience for all guests and visitors

• Manage the daily front desk operations, including check-ins, check-outs, and guest inquiries

• Coordinate with housekeeping, maintenance, and other departments to resolve issues promptly

• Handle guest complaints and feedback professionally to ensure satisfaction

• Maintain reception area appearance, ensuring it is clean and organized

• Oversee reservations, appointment scheduling, and visitor registration processes

• Prepare and manage shift schedules to ensure adequate front desk coverage

• Monitor and report on reception performance metrics and customer feedback

• Implement and uphold health, safety, and security standards at the front desk

• Manage administrative tasks such as record-keeping, billing, and reporting

Requirements

• Proven experience in reception management or a similar supervisory role

• Excellent leadership, communication, and customer service skills

• Strong organizational and multitasking abilities

• Proficiency in front desk software and reservation systems

• Ability to handle stressful situations calmly and efficiently

• Professional appearance and demeanor

• Flexibility to work various shifts, including weekends and holidays

• Knowledge of health and safety regulations related to front office operations

What’s in it for you….

• Excellent progression opportunities
• Individual and bespoke career and progression pathways
• Competitive salary across all roles
• Unique on the job training and development with an opportunity for internal promotions within any of our properties.
• Hotel stay and Food and Beverage discounts
• Access to an exciting benefits and discount platform
• Stylish boutique uniform specially designed
• Meals included whilst on duty

Please note only those eligible to work in the UK or have a valid UK work permit/visa will be considered for this vacancy. We look forward to hearing from you1