About The NICI Bournemouth

Think beach club buzz meets spa-resort luxury. The NICI Bournemouth is searching for standout hospitality talent to join one of the UK’s most talked-about hotels.

Launched in 2022 to instant acclaim, The NICI has collected accolades—including The Times “Top 100 Places to Stay, Best Seaside Hotel”—for its bold design and exceptional guest experience.

Set high on the South Coast with over £20m invested, The NICI has redefined Bournemouth’s hotel scene with:

• 92 stylish bedrooms

• Vibrant South Beach Restaurant & Bar

• Indoor cinema and sleek event spaces

• 30m heated year-round pool and award-winning spa

• Old Harry Rocks restaurant, completing its Miami-inspired resort transformation

The Role

As Front of House Manager, you will lead our reception and front-of-house team to deliver seamless, memorable service from the moment guests arrive until they depart. You’ll oversee daily operations, inspire and train your team, handle guest queries confidently, and ensure every interaction reflects The NICI’s unique spirit.

Key Responsibilities

• Lead and support the front-of-house team to deliver outstanding guest service

• Oversee check-in/check-out, billing, and reservations

• Handle guest enquiries and resolve issues with professionalism and ease

• Maintain high standards of presentation and service in the lobby and public areas

• Collaborate with other departments to ensure seamless guest experiences

• Drive team performance, implement SOPs, and uphold brand standards

• Support training, scheduling, and career development for your team

What We’re Looking For

• Experience in hotel front office or guest services management

• Natural people leader with excellent communication skills

• Calm, organized, and solutions-focused approach

• Confident using hotel PMS systems

• Passion for hospitality and creating exceptional guest experiences

• Experience in luxury or boutique hotels (advantageous)

What’s in It for You

• Excellent career progression opportunities and bespoke development pathways

• Competitive salary across all roles

• Unique on-the-job training and potential for internal promotions

• Hotel stay and F&B discounts

• Access to an exciting benefits and discount platform

• Stylish boutique uniform

• Meals included while on duty

About The NICI Bournemouth

Think beach club buzz meets spa-resort luxury. The NICI Bournemouth is searching for standout hospitality talent to join one of the UK’s most talked-about hotels.

Launched in 2022 to instant acclaim, The NICI has collected accolades—including The Times “Top 100 Places to Stay, Best Seaside Hotel”—for its bold design and exceptional guest experience.

Set high on the South Coast with over £20m invested, The NICI has redefined Bournemouth’s hotel scene with:

• 92 stylish bedrooms

• Vibrant South Beach Restaurant & Bar

• Indoor cinema and sleek event spaces

• 30m heated year-round pool and award-winning spa

• Old Harry Rocks restaurant, completing its Miami-inspired resort transformation

The Role

As Front of House Manager, you will lead our reception and front-of-house team to deliver seamless, memorable service from the moment guests arrive until they depart. You’ll oversee daily operations, inspire and train your team, handle guest queries confidently, and ensure every interaction reflects The NICI’s unique spirit.

Key Responsibilities

• Lead and support the front-of-house team to deliver outstanding guest service

• Oversee check-in/check-out, billing, and reservations

• Handle guest enquiries and resolve issues with professionalism and ease

• Maintain high standards of presentation and service in the lobby and public areas

• Collaborate with other departments to ensure seamless guest experiences

• Drive team performance, implement SOPs, and uphold brand standards

• Support training, scheduling, and career development for your team

What We’re Looking For

• Experience in hotel front office or guest services management

• Natural people leader with excellent communication skills

• Calm, organized, and solutions-focused approach

• Confident using hotel PMS systems

• Passion for hospitality and creating exceptional guest experiences

• Experience in luxury or boutique hotels (advantageous)

What’s in It for You

• Excellent career progression opportunities and bespoke development pathways

• Competitive salary across all roles

• Unique on-the-job training and potential for internal promotions

• Hotel stay and F&B discounts

• Access to an exciting benefits and discount platform

• Stylish boutique uniform

• Meals included while on duty