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Membership Manager
The Nici
Membership Manager
The Nici
Full Time
1
Year
Experience
Competitive salary
Membership Manager
The Nici
Full Time
1
Year
Experience
Competitive salary
Skills
Fast-Paced Experience
Microsoft Office
Description
Think...Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!
Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.
Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.
Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.
The role..
As Spa Membership Manager, you will be responsible for the growth, retention, and overall satisfaction of The Nici Spa’s exclusive membership base. You’ll combine exceptional sales skills with genuine passion for wellness, ensuring every member feels valued, engaged, and connected to our brand.
Key Responsibilities
-
Drive spa membership sales and meet monthly and annual targets.
-
Develop and execute strategic initiatives to attract new members and retain existing ones.
-
Manage the full membership journey, from enquiry and onboarding to renewals and relationship management.
-
Collaborate with marketing and events teams to deliver member-exclusive experiences.
-
Maintain accurate membership records, reporting KPIs and insights to leadership.
-
Represent The Nici Spa brand with professionalism, warmth, and style at all times.
About You
-
Proven experience in luxury spa, health club, or hospitality membership management.
-
Strong interpersonal and communication skills with a guest-first mindset.
-
Confident in sales, negotiation, and relationship-building.
-
Organised, proactive, and motivated to achieve measurable results.
-
A genuine interest in wellness, hospitality, and luxury lifestyle.
Think...Beach Club meets Spa Resort. The newly refurbished Nici Hotel Bournemouth is looking for the best and brightest in the hospitality industry!
Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.
Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Since its launch in summer 2022, THE NICI is already being recognised as one of the UK’s most exciting new hotel concepts, with accolades including The Times Top 100 Places to Stay - ‘Best Seaside Hotel for 2023’.
Set on an enviable spot on the South Coast, with £20m investment so far, THE NICI has transformed Bournemouth’s accommodation landscape with 92 luxury bedrooms, many with spectacular sea views, garden hot tub suites, buzzing South Beach Restaurant & Bar, outdoor terrace and indoor cinema, as well as inspiring meeting and events spaces.
Be part of a fun, welcoming and inclusive team, where you can thrive and build your own career in a vibrant and exciting environment.
The role..
As Spa Membership Manager, you will be responsible for the growth, retention, and overall satisfaction of The Nici Spa’s exclusive membership base. You’ll combine exceptional sales skills with genuine passion for wellness, ensuring every member feels valued, engaged, and connected to our brand.
Key Responsibilities
-
Drive spa membership sales and meet monthly and annual targets.
-
Develop and execute strategic initiatives to attract new members and retain existing ones.
-
Manage the full membership journey, from enquiry and onboarding to renewals and relationship management.
-
Collaborate with marketing and events teams to deliver member-exclusive experiences.
-
Maintain accurate membership records, reporting KPIs and insights to leadership.
-
Represent The Nici Spa brand with professionalism, warmth, and style at all times.
About You
-
Proven experience in luxury spa, health club, or hospitality membership management.
-
Strong interpersonal and communication skills with a guest-first mindset.
-
Confident in sales, negotiation, and relationship-building.
-
Organised, proactive, and motivated to achieve measurable results.
-
A genuine interest in wellness, hospitality, and luxury lifestyle.
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Membership Manager
Full Time
1
Year
Experience
Competitive salary
Skills
Fast-Paced Experience
Microsoft Office
W Hill Rd, Bournemouth, England BH2 5EJ, United Kingdom