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Reservations Manager
Trump, Doonbeg - Administration
Reservations Manager
Trump, Doonbeg - Administration
Full Time
3
Years
Experience
Competitive salary
Reservations Manager
Trump, Doonbeg - Administration
Full Time
3
Years
Experience
Competitive salary
Skills
Fluent in English
Description
Job description
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Reservations Manager
Department: Reservations
Responsible To: Revenue Manager
Type of Contract: Maternity Leave Cover
Main Purpose of Job: The Reservations manager will plan, manage, organise and control the Reservations department on a day basis.To ensure the smooth and efficient operations in the department through prompt, efficient reservations service. To achieve maximum room revenue in order to meet the revenue targets.
Organise and manage the day-to-day operations of the reservations department, overseeing Golf, Accommodation and Spa revenue streams.
Monitor and coordinate group reservations in conjunction with the Revenue Manager.
Manage “The Chase” securing all required details for guests' stays, well in advance of guest stays, ensuring information is accurate, and departments have the required information.
Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
Work closely with the Revenue manager, aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue manager.
Liaise with the Membership director to assist with owner and member & group bookings as required.
Develop and build a relationship with Wholesale Operators through assisting with reservations for Accommodation and Golf.
To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate.
Review no-shows and cancellations and process charges according to the hotel policy.
To be fully conversant on all aspects of Opera/Opera Cloud and Lightspeed. Prior Working Knowledge of Opera/Opera Cloud is advantageous.
To be fully aware of all types of bedrooms & suites, their facilities, and their locations in the resort.
Assist in rate configuration where necessary.
Adhere to Forbes standards as set out for the reservations Department.
Work closely with the front office manager and reception team as required.
Manage and resolve all guest issues, and provide training to new employees on all policies and procedures.
Monitor Post Master Accounts and secure payments accordingly.
Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily.
Participate in Company training programmes as required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.
Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations.
To ensure that all standards and procedures comply with the Finance Dept requirements.
HEALTH & SAFETY
To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.
To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
To be aware of trained first-aid personnel on the premises and the location of the first aid box.
To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
To carry out and promote fire and accident drills as directed by the hotel safety officer.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
Minimum 3 + Years’ experience as a reservation’s supervisor or in a similar role in the 4/5-star market
Computer literacy – word, excel,google docs.
Proven track record.
Professional Telephone etiquette.
A good mathematical skill base
Good organisational skills.
Strong team player.
Excellent communication skills both written and verbal.
Positive attitude, cheerful and courteous demeanour.
Ability to remain calm whilst under pressure.
BENEFITS
Discounted staff and friends and family rates available in other group properties in the United States, Canada and the United Kingdom.
Discounts in our Spa, Hotel & Golf course.
Opportunities to develop and grow through assisted educational opportunities.
Regular staff appreciation initiatives.
Regularly stocked canteen for meals, snacks and beverages while on duty
Free Car parking.
Sick Benefit scheme.
Personal locker where required.
Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
Use of fitness centre out of season.
Job description
Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.
Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's best Hotel Restaurants, the Ocean View Restaurant, and Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.
Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.
Job Title: Reservations Manager
Department: Reservations
Responsible To: Revenue Manager
Type of Contract: Maternity Leave Cover
Main Purpose of Job: The Reservations manager will plan, manage, organise and control the Reservations department on a day basis.To ensure the smooth and efficient operations in the department through prompt, efficient reservations service. To achieve maximum room revenue in order to meet the revenue targets.
Organise and manage the day-to-day operations of the reservations department, overseeing Golf, Accommodation and Spa revenue streams.
Monitor and coordinate group reservations in conjunction with the Revenue Manager.
Manage “The Chase” securing all required details for guests' stays, well in advance of guest stays, ensuring information is accurate, and departments have the required information.
Liaise with the housekeeping department as required, ensuring inventory is up to date prior to guest arrival.
Work closely with the Revenue manager, aiming to achieve budgets and forecasts for each segment. Working towards the strategy as set out by the Revenue manager.
Liaise with the Membership director to assist with owner and member & group bookings as required.
Develop and build a relationship with Wholesale Operators through assisting with reservations for Accommodation and Golf.
To communicate sales enquiries for Rooms, Golf, Meeting rooms & dining to the Revenue and Sales manager as appropriate.
Review no-shows and cancellations and process charges according to the hotel policy.
To be fully conversant on all aspects of Opera/Opera Cloud and Lightspeed. Prior Working Knowledge of Opera/Opera Cloud is advantageous.
To be fully aware of all types of bedrooms & suites, their facilities, and their locations in the resort.
Assist in rate configuration where necessary.
Adhere to Forbes standards as set out for the reservations Department.
Work closely with the front office manager and reception team as required.
Manage and resolve all guest issues, and provide training to new employees on all policies and procedures.
Monitor Post Master Accounts and secure payments accordingly.
Familiarize yourself with our Trump Cornerstone & participate in Trump Talk Daily.
Participate in Company training programmes as required.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or Saturdays.
To have a thorough knowledge of and adherence to the law with regard to the following company regulations: - Fire regulations and procedures - Health and safety regulations.
Use discretion when dealing with guests at all times, adhering to GDPR rules & regulations.
To ensure that all standards and procedures comply with the Finance Dept requirements.
HEALTH & SAFETY
To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.
To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.
To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.
To be aware of trained first-aid personnel on the premises and the location of the first aid box.
To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for your place of work.
To carry out and promote fire and accident drills as directed by the hotel safety officer.
OTHER DUTIES
The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.
QUALIFYING CRITERIA
Minimum 3 + Years’ experience as a reservation’s supervisor or in a similar role in the 4/5-star market
Computer literacy – word, excel,google docs.
Proven track record.
Professional Telephone etiquette.
A good mathematical skill base
Good organisational skills.
Strong team player.
Excellent communication skills both written and verbal.
Positive attitude, cheerful and courteous demeanour.
Ability to remain calm whilst under pressure.
BENEFITS
Discounted staff and friends and family rates available in other group properties in the United States, Canada and the United Kingdom.
Discounts in our Spa, Hotel & Golf course.
Opportunities to develop and grow through assisted educational opportunities.
Regular staff appreciation initiatives.
Regularly stocked canteen for meals, snacks and beverages while on duty
Free Car parking.
Sick Benefit scheme.
Personal locker where required.
Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
Use of fitness centre out of season.
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Reservations Manager
Full Time
3
Years
Experience
Competitive salary
Skills
Fluent in English
Doughmore Bay, Doonbeg, Co. Clare, Ireland