Job description – Switchboard/ Attache

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the

Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title: Switchboard/ Attache

Responsible To: Communications/ Attache Supervisor

Liaises with: All departments

MAIN DUTIES

• To communicate with incoming guests regarding their on-site arrangements including but not limited to the areas of in-house dining, golf, spa as well as assisting with transportation and on-site leisure activities.

• To provide, in a timely manner, comprehensive, personalised, well laid out itineraries for incoming guests which include details on accommodation, golf, transportation, restaurant reservations and any other activities as required by our clients.

• To provide a daily amenities list to the relevant departments for preparation and circulation.

• To update the hotel’s internal online diary (DM Book Pro) on a daily basis with relevant information pertaining to incoming guests.

• To provide back of house, email support to the front of house Concierge team by dealing with incoming emails from

• guests requiring assistance or advice on activities in the local area / local dining experiences / local events.

• To upsell the hotel’s on-site signature programs.

• To take on specific projects as designated by the Front of House Manager.

• The successful candidate will be required to work weekends, early mornings or late evenings as part of the Attaché/Concierge roster. Attaché/Concierge service is provided 7 days a week during the summer season.

• Graciously responds to all incoming calls, applying thorough knowledge of the property to effectively assist callers and respond to all guest queries.

• Skillfully services hotline calls, ensuring guests needs are fully met.

•  Conveys messages accurately and timely and route calls efficiently.

• Ensures wake up requests are accurately delivered without fail.

• Provides information about hotel services to guests.

• Knows what action to take when an emergency call is required including fires and any other risk or threat

• Logs all issues in the correct manner using the correct system, Hotsos and IT.

• Monitors automated systems including fire alarms and telephone equipment when the      engineering and maintenance department is closed.

• Assists in reporting telephone equipment or service complaints and problems to Manager and Duty Manager.

• Assist the front desk in preparing arrivals for guests, cutting keys and any other items that may arise.

• Participate in training programmes as required.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

HEALTH & SAFETY

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.

• To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.

• To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.

• To be aware of trained first-aid personnel on the premises and the location of the first aid box.

•  To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for yourplace of work.

• To carry out and promote fire and accident drills as directed by the hotel safety officer.

OTHER DUTIES

• The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Experience of 5 star hospitality is an advantage.

• Highly computer literate.

• Good organisational skills.

• Strong team player

• Excellent communication skills both written and verbal.

• Positive attitude, cheerful and courteous demeanour.

• Ability to work flexible hours.

• Ability to remain calm whilst under pressure.

• Additional languages are an advantage.

• The ability to listen actively and effectively in order to understand exactly what our members & residents require.

BENEFITS

• Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.

• Discounts in our Spa, Hotel & Golf course.

• Opportunities to develop and grow through assisted educational opportunities.

• Regular staff appreciation initiatives.

• Regularly stocked canteen for meals, snacks and beverages while on duty

• Free Car parking.

• Sick Benefit scheme.

• Personal locker where required.

• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.

• Use of fitness centre out of season.

Job description – Switchboard/ Attache

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events. Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the

Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Ireland's Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher. Certified as a GREAT PLACE TO WORK®, Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title: Switchboard/ Attache

Responsible To: Communications/ Attache Supervisor

Liaises with: All departments

MAIN DUTIES

• To communicate with incoming guests regarding their on-site arrangements including but not limited to the areas of in-house dining, golf, spa as well as assisting with transportation and on-site leisure activities.

• To provide, in a timely manner, comprehensive, personalised, well laid out itineraries for incoming guests which include details on accommodation, golf, transportation, restaurant reservations and any other activities as required by our clients.

• To provide a daily amenities list to the relevant departments for preparation and circulation.

• To update the hotel’s internal online diary (DM Book Pro) on a daily basis with relevant information pertaining to incoming guests.

• To provide back of house, email support to the front of house Concierge team by dealing with incoming emails from

• guests requiring assistance or advice on activities in the local area / local dining experiences / local events.

• To upsell the hotel’s on-site signature programs.

• To take on specific projects as designated by the Front of House Manager.

• The successful candidate will be required to work weekends, early mornings or late evenings as part of the Attaché/Concierge roster. Attaché/Concierge service is provided 7 days a week during the summer season.

• Graciously responds to all incoming calls, applying thorough knowledge of the property to effectively assist callers and respond to all guest queries.

• Skillfully services hotline calls, ensuring guests needs are fully met.

•  Conveys messages accurately and timely and route calls efficiently.

• Ensures wake up requests are accurately delivered without fail.

• Provides information about hotel services to guests.

• Knows what action to take when an emergency call is required including fires and any other risk or threat

• Logs all issues in the correct manner using the correct system, Hotsos and IT.

• Monitors automated systems including fire alarms and telephone equipment when the      engineering and maintenance department is closed.

• Assists in reporting telephone equipment or service complaints and problems to Manager and Duty Manager.

• Assist the front desk in preparing arrivals for guests, cutting keys and any other items that may arise.

• Participate in training programmes as required.

• Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel which can include day, evening or weekend shifts.

HEALTH & SAFETY

• To fulfil your obligations under the Health & Safety at Work Act 1989 and any revisions or additional legislation made thereto.

• To ensure that reasonable care is taken for the health and safety of yourself, other employees, guests and any other person on the premises.

• To keep your work area tidy and safe and report any hazard, accident, loss or damage to management.

• To be aware of trained first-aid personnel on the premises and the location of the first aid box.

•  To observe all safety rules and procedures, including those laid down in the Health & Safety Statement for yourplace of work.

• To carry out and promote fire and accident drills as directed by the hotel safety officer.

OTHER DUTIES

• The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

• Experience of 5 star hospitality is an advantage.

• Highly computer literate.

• Good organisational skills.

• Strong team player

• Excellent communication skills both written and verbal.

• Positive attitude, cheerful and courteous demeanour.

• Ability to work flexible hours.

• Ability to remain calm whilst under pressure.

• Additional languages are an advantage.

• The ability to listen actively and effectively in order to understand exactly what our members & residents require.

BENEFITS

• Discounted staff and friends and family rates available in other group properties in the United States, and the United Kingdom.

• Discounts in our Spa, Hotel & Golf course.

• Opportunities to develop and grow through assisted educational opportunities.

• Regular staff appreciation initiatives.

• Regularly stocked canteen for meals, snacks and beverages while on duty

• Free Car parking.

• Sick Benefit scheme.

• Personal locker where required.

• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.

• Use of fitness centre out of season.