Job Title: Guest Services Attendant

Department: Operations / Front of House

Reports To: Guest Services Supervisor / Guest Services Assistant Manager / Guest Services Manager

Main Purpose of the Job: The Guest Services Attendant is responsible for delivering a warm and professional welcome to

guests while ensuring a smooth arrival and departure experience. This role plays an important

part in creating a memorable stay by assisting with luggage handling, escorting guests to their

rooms, providing a room orientation, and providing information about the resort, its facilities, and

the surrounding area.

Main Duties and Responsibilities

• Guest Arrival and Departure

• Welcome guests upon arrival with a friendly and professional attitude.

• Assist with luggage handling, tagging, and transportation to guest rooms.

• Escort guests to their accommodation and explain room features and hotel facilities.

• Assist departing guests with luggage and transportation arrangements.

• Ensure efficient delivery and collection of group luggage when required.

Guest Assistance

• Provide information about the property, amenities, and local attractions.

• Respond to guest requests in a prompt and courteous manner.

• Deliver newspapers, amenities, or other requested items to guest rooms.

• Support guests with directions, transportation, and general enquiries.

Valet and Concierge Support

• Operate a parking valet service.

• Assist Concierge and Front Desk Associates with guest needs.

• Support other departments including but not limited to: Housekeeping, Dining, Golf, and Front Desk when required.

Customer Service

• Maintain a friendly, helpful, and professional demeanour at all times.

• Handle guest queries or minor concerns efficiently and escalate issues when necessary.

• Ensure guests feel welcomed and supported throughout their stay.

Safety and Security

• Follow and implement hotel safety and security procedures at all times.

• Report any suspicious activity or concerns to the supervisor or management.

• Assist with guest safety during emergency procedures or evacuations.

Operational Duties

• Arrive on duty on time and in correct uniform and grooming standards.

• Participate in training programs as required.

• Maintain cleanliness and organisation of the lobby, entrance areas, and luggage storage areas.

Qualifying Criteria

• Previous experience in hospitality or customer service is an advantage.

• Positive attitude with strong interpersonal skills.

• Excellent communication and guest service skills.

• Ability to work as part of a team.

• Full clean driving licence may be required for valet services.

• Comfortable handling luggage and assisting guests with golf clubs or equipment.

• Ability to work flexible hours including evenings, weekends, and holidays.

Key Skills

• Customer service excellence

• Communication skills

• Teamwork

• Organisation and time management

• Problem solving

• Professional presentation

Job Title: Guest Services Attendant

Department: Operations / Front of House

Reports To: Guest Services Supervisor / Guest Services Assistant Manager / Guest Services Manager

Main Purpose of the Job: The Guest Services Attendant is responsible for delivering a warm and professional welcome to

guests while ensuring a smooth arrival and departure experience. This role plays an important

part in creating a memorable stay by assisting with luggage handling, escorting guests to their

rooms, providing a room orientation, and providing information about the resort, its facilities, and

the surrounding area.

Main Duties and Responsibilities

• Guest Arrival and Departure

• Welcome guests upon arrival with a friendly and professional attitude.

• Assist with luggage handling, tagging, and transportation to guest rooms.

• Escort guests to their accommodation and explain room features and hotel facilities.

• Assist departing guests with luggage and transportation arrangements.

• Ensure efficient delivery and collection of group luggage when required.

Guest Assistance

• Provide information about the property, amenities, and local attractions.

• Respond to guest requests in a prompt and courteous manner.

• Deliver newspapers, amenities, or other requested items to guest rooms.

• Support guests with directions, transportation, and general enquiries.

Valet and Concierge Support

• Operate a parking valet service.

• Assist Concierge and Front Desk Associates with guest needs.

• Support other departments including but not limited to: Housekeeping, Dining, Golf, and Front Desk when required.

Customer Service

• Maintain a friendly, helpful, and professional demeanour at all times.

• Handle guest queries or minor concerns efficiently and escalate issues when necessary.

• Ensure guests feel welcomed and supported throughout their stay.

Safety and Security

• Follow and implement hotel safety and security procedures at all times.

• Report any suspicious activity or concerns to the supervisor or management.

• Assist with guest safety during emergency procedures or evacuations.

Operational Duties

• Arrive on duty on time and in correct uniform and grooming standards.

• Participate in training programs as required.

• Maintain cleanliness and organisation of the lobby, entrance areas, and luggage storage areas.

Qualifying Criteria

• Previous experience in hospitality or customer service is an advantage.

• Positive attitude with strong interpersonal skills.

• Excellent communication and guest service skills.

• Ability to work as part of a team.

• Full clean driving licence may be required for valet services.

• Comfortable handling luggage and assisting guests with golf clubs or equipment.

• Ability to work flexible hours including evenings, weekends, and holidays.

Key Skills

• Customer service excellence

• Communication skills

• Teamwork

• Organisation and time management

• Problem solving

• Professional presentation