Maintenance Supervisor

Job Description – Maintenance Supervisor

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title:                                         Maintenance Supervisor

Department:                                 Facilities

Responsible To:                            Property Operations & Maintenance Manager

Type of Contract:                         Permanent

Liaises with:                                  All departments

Main Purpose of Job:                  

The Maintenance Supervisor leads the day-to-day, on-the-ground maintenance operations across the resort’s buildings and grounds.  This role provides direct supervision of the maintenance team, ensuring work is organised, prioritised, and completed safely, efficiently and in line with SOPs, safety requirements, and brand standards.

The Maintenance Supervisor is the first point of contact for the maintenance team during daily operations, resolving operational issues as they arise and escalating matters to the Property Operations & Maintenance Manager only when they cannot be addressed at Supervisor level.
The role maintains operational oversight through ALICE (or equivalent CMMS platforms) and BMS monitoring, ensuring the Manager is kept informed at all times.

MAIN DUTIES 

Maintenance Operations

• Oversee the day-to-day maintenance operations across guestrooms, public areas, back-of-house spaces and resort grounds, ensuring work is completed safely, efficiently and to resort standards.
• Allocate, monitor, and close maintenance work orders through ALICE, ensuring visibility ,follow-through and accurate records.
• Carry out regular inspections to proactively identify issues, prioritise corrective actions, and prevent reoccurrence.
• Perform or supervise preventative maintenance programmes for HVAC, electrical, plumbing, mechanical, and life-safety systems in line with SOPs and statutory requirements.
• Actively coordinate and respond to emergency maintenance issues, maintaining calm control and clear communication at all times.

Building Systems & Technology

• Monitor and operate the Building Management System (BMS) to support stable building performance, guest comfort and energy efficiency.
• Identify system alerts, trends, and faults, and take appropriate corrective or escalation actions in line with procedures.
• Support energy-efficiency and sustainability initiatives through disciplined system use, reporting, and maintenance practices.

Leadership & Team Management

• Lead the maintenance team through clear direction, visible presence and hands-on supervision.
• Coach, train, and support maintenance technicians and contractors to ensure work is completed correctly, safely, and consistently.
• Plan and coordinate staff schedules to meet operational demands, including peak periods and on-call requirements.
• Lead by example on standards, conduct and safety culture, ensuring SOPs and permit-to-work processes are followed at all times.
• Contribute to performance feedback and ongoing skill development within the team.

Guest Service & Communication

• Work collaboratively with all departments to plan and deliver maintenance support aligned with operational and guest needs.
• Manage maintenance activity in a way that minimises guest disruption and protects the quality of the guest experience.
• Communicate confidently and professionally with guests when interaction is required, representing the resort with confidence and discretion.

Compliance & Safety

• Ensure maintenance operations comply with statutory requirements, fire and life-safety standards, and internal brand expectations.
• Maintain accurate and timely records relating to inspections, repairs, permits, and compliance activities.
• Support internal and external audits, inspections and capital or remedial works as required.

HEALTH & SAFETY

• Comply with all obligations under applicable Irish health and safety legislation and resort safety policies.
• Take personal responsibility for maintaining a safe working environment for self, associates, guests, contractors and visitors at all times.
• Proactively identify hazards and unsafe conditions, taking immediate corrective action where possible and escalating risks appropriately.
• Ensure work areas are maintained in a safe, orderly, and professional condition, with incidents, near misses, damage, or losses reported in line with procedures.
• Operate in accordance with the resort Health & Safety Statement, safe systems of work, SOPs, and permit-to-work requirements.
• Maintain awareness of emergency procedures, trained first-aid personnel and the location of first-aid and safety equipment.
• Actively support and promote fire safety, emergency preparedness, and accident prevention measures, including participation in drills and training as required.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

Required

• Minimum 3–5 years of maintenance experience in a hotel, resort, or similar hospitality environment.
• At least 1–2 years of supervisory or lead technician experience.
• Hands-on knowledge of HVAC, electrical, plumbing, mechanical systems, and general building maintenance.
• Proficiency with ALICE or similar work order / CMMS software.
• Experience operating or monitoring Building Management Systems (BMS).
• Strong troubleshooting, organizational, and time-management skills.

Preferred

• Experience in golf resort or large-scale resort operations.
• Electrical/Plumbing certification, HVAC certification, or other relevant trade certifications.
• Familiarity with energy management and sustainability programs.

Skills & Competencies

• Demonstrates calm, confident leadership with the ability to take charge of situations and provide clear direction when required.
• Strong practical problem-solving skills, with the ability to assess issues, prioritise actions and see tasks through to completion.
• Highly organised, with a disciplined approach to planning, documentation, and follow-up.
• Comfortable working within structured SOPs, permit-to-work systems and compliance frameworks.
• Clear and professional communicator, able to engage effectively with colleagues, contractors, and guests.
• Maintains high personal standards and attention to detail, particularly in safety-critical and guest-facing environments.
• Able to remain composed and effective during busy periods, emergencies or unplanned operational pressures.
• Confident using technology, including maintenance systems, mobile devices and building controls as part of daily work.
• Works collaboratively across departments while maintaining ownership of maintenance standards and outcomes.

BENEFITS

• Discounts in our Spa, Hotel & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom.
• Free Car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.
• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
• Use of fitness centre out of season.

Job Description – Maintenance Supervisor

Trump International Doonbeg is a coastal haven, hidden on a sheltered corner of the Wild Atlantic Way where world-class golf meets an intimate Spa, amazing food and access to the best activities, culture, heritage and one of the most picturesque settings Ireland has to offer for conferences, meeting, incentives and special events.

Recognised among the best championship Links Courses in the world and named best Golf Resort in Ireland by the Irish Golf Tour Operators Association. At the heart of the resort is the Irish Country house hotel with one of Irelands best Hotel Restaurants, the Ocean View Restaurant. And Ocean is a recurring theme, ever present with stunning views of the rolling waves and the rugged landscape stretching as far as the eye can see to the Cliffs of Moher.

Trump International Doonbeg is home to a proud and motivated workforce of over 300 staff during high season, offering a world class 5 Star Hotel workplace, with the beauty and balance of west Clare living.

Job Title:                                         Maintenance Supervisor

Department:                                 Facilities

Responsible To:                            Property Operations & Maintenance Manager

Type of Contract:                         Permanent

Liaises with:                                  All departments

Main Purpose of Job:                  

The Maintenance Supervisor leads the day-to-day, on-the-ground maintenance operations across the resort’s buildings and grounds.  This role provides direct supervision of the maintenance team, ensuring work is organised, prioritised, and completed safely, efficiently and in line with SOPs, safety requirements, and brand standards.

The Maintenance Supervisor is the first point of contact for the maintenance team during daily operations, resolving operational issues as they arise and escalating matters to the Property Operations & Maintenance Manager only when they cannot be addressed at Supervisor level.
The role maintains operational oversight through ALICE (or equivalent CMMS platforms) and BMS monitoring, ensuring the Manager is kept informed at all times.

MAIN DUTIES 

Maintenance Operations

• Oversee the day-to-day maintenance operations across guestrooms, public areas, back-of-house spaces and resort grounds, ensuring work is completed safely, efficiently and to resort standards.
• Allocate, monitor, and close maintenance work orders through ALICE, ensuring visibility ,follow-through and accurate records.
• Carry out regular inspections to proactively identify issues, prioritise corrective actions, and prevent reoccurrence.
• Perform or supervise preventative maintenance programmes for HVAC, electrical, plumbing, mechanical, and life-safety systems in line with SOPs and statutory requirements.
• Actively coordinate and respond to emergency maintenance issues, maintaining calm control and clear communication at all times.

Building Systems & Technology

• Monitor and operate the Building Management System (BMS) to support stable building performance, guest comfort and energy efficiency.
• Identify system alerts, trends, and faults, and take appropriate corrective or escalation actions in line with procedures.
• Support energy-efficiency and sustainability initiatives through disciplined system use, reporting, and maintenance practices.

Leadership & Team Management

• Lead the maintenance team through clear direction, visible presence and hands-on supervision.
• Coach, train, and support maintenance technicians and contractors to ensure work is completed correctly, safely, and consistently.
• Plan and coordinate staff schedules to meet operational demands, including peak periods and on-call requirements.
• Lead by example on standards, conduct and safety culture, ensuring SOPs and permit-to-work processes are followed at all times.
• Contribute to performance feedback and ongoing skill development within the team.

Guest Service & Communication

• Work collaboratively with all departments to plan and deliver maintenance support aligned with operational and guest needs.
• Manage maintenance activity in a way that minimises guest disruption and protects the quality of the guest experience.
• Communicate confidently and professionally with guests when interaction is required, representing the resort with confidence and discretion.

Compliance & Safety

• Ensure maintenance operations comply with statutory requirements, fire and life-safety standards, and internal brand expectations.
• Maintain accurate and timely records relating to inspections, repairs, permits, and compliance activities.
• Support internal and external audits, inspections and capital or remedial works as required.

HEALTH & SAFETY

• Comply with all obligations under applicable Irish health and safety legislation and resort safety policies.
• Take personal responsibility for maintaining a safe working environment for self, associates, guests, contractors and visitors at all times.
• Proactively identify hazards and unsafe conditions, taking immediate corrective action where possible and escalating risks appropriately.
• Ensure work areas are maintained in a safe, orderly, and professional condition, with incidents, near misses, damage, or losses reported in line with procedures.
• Operate in accordance with the resort Health & Safety Statement, safe systems of work, SOPs, and permit-to-work requirements.
• Maintain awareness of emergency procedures, trained first-aid personnel and the location of first-aid and safety equipment.
• Actively support and promote fire safety, emergency preparedness, and accident prevention measures, including participation in drills and training as required.

OTHER DUTIES

The above is not intended to be an exhaustive list and you will be expected to comply with any reasonable requests or duties as directed by management.

QUALIFYING CRITERIA

Required

• Minimum 3–5 years of maintenance experience in a hotel, resort, or similar hospitality environment.
• At least 1–2 years of supervisory or lead technician experience.
• Hands-on knowledge of HVAC, electrical, plumbing, mechanical systems, and general building maintenance.
• Proficiency with ALICE or similar work order / CMMS software.
• Experience operating or monitoring Building Management Systems (BMS).
• Strong troubleshooting, organizational, and time-management skills.

Preferred

• Experience in golf resort or large-scale resort operations.
• Electrical/Plumbing certification, HVAC certification, or other relevant trade certifications.
• Familiarity with energy management and sustainability programs.

Skills & Competencies

• Demonstrates calm, confident leadership with the ability to take charge of situations and provide clear direction when required.
• Strong practical problem-solving skills, with the ability to assess issues, prioritise actions and see tasks through to completion.
• Highly organised, with a disciplined approach to planning, documentation, and follow-up.
• Comfortable working within structured SOPs, permit-to-work systems and compliance frameworks.
• Clear and professional communicator, able to engage effectively with colleagues, contractors, and guests.
• Maintains high personal standards and attention to detail, particularly in safety-critical and guest-facing environments.
• Able to remain composed and effective during busy periods, emergencies or unplanned operational pressures.
• Confident using technology, including maintenance systems, mobile devices and building controls as part of daily work.
• Works collaboratively across departments while maintaining ownership of maintenance standards and outcomes.

BENEFITS

• Discounts in our Spa, Hotel & Golf course.
• Discounted staff and friends and family rates available in other group properties in the United States and the United Kingdom.
• Free Car parking.
• Regular staff appreciation initiatives.
• Opportunities to develop and grow through assisted educational opportunities.
• Sick Benefit scheme.
• Personal locker where required.
• Opportunity to learn and play golf out of hours plus the opportunity to invite golf guests at a reduced rate.
• Use of fitness centre out of season.