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Summary
Front Office Shift Leader
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Turnberry, Girvan KA26 9LT, UK

Front Office Shift Leader


Description

Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.

Position Purpose:

To ensure that Reception shifts are run efficiently by assisting Guest Service Agents and maintaining a calm, professional environment at all times. Welcome guests to the Hotel, answer guest questions and resolve guest problems. Perform check-in, check-out duties and receive payments from guests. 


Essential Functions:

  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures
  • Communication and recording of complaints
  • Be aware of daily functions, events, VIP and group arrivals
  • Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests 
  • Accurate receipt of payments from guests for their stay

Qualification Standards:
  • Must be eligible to live and work in the UK
  • The  successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
  • You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
  • Candidates must be [assionate about delivering excellence in customer service 
  • Previous experience in Hospitality preferred but not essential

Benefits include
  • Subsidised staff accommodation (if required).
  • Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
  • Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  • On-going company Training and Development.

Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.

Position Purpose:

To ensure that Reception shifts are run efficiently by assisting Guest Service Agents and maintaining a calm, professional environment at all times. Welcome guests to the Hotel, answer guest questions and resolve guest problems. Perform check-in, check-out duties and receive payments from guests. 


Essential Functions:

  • Ensure prompt, efficient and courteous reception of guests
  • Record and administer arrivals and departures
  • Communication and recording of complaints
  • Be aware of daily functions, events, VIP and group arrivals
  • Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests 
  • Accurate receipt of payments from guests for their stay

Qualification Standards:
  • Must be eligible to live and work in the UK
  • The  successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
  • You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
  • Candidates must be [assionate about delivering excellence in customer service 
  • Previous experience in Hospitality preferred but not essential

Benefits include
  • Subsidised staff accommodation (if required).
  • Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
  • Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  • On-going company Training and Development.

Details
Salary To be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Turnberry, Girvan KA26 9LT, UK

Skills
supervisory experience
By applying you confirm you have these skills.


Turnberry, Girvan KA26 9LT, UK