Front Office Shift Leader

Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.

Position Purpose:

To ensure that Reception shifts are run efficiently by assisting Guest Service Agents and maintaining a calm, professional environment at all times. Welcome guests to the Hotel, answer guest questions and resolve guest problems. Perform check-in, check-out duties and receive payments from guests. 

Essential Functions:

• Ensure prompt, efficient and courteous reception of guests
• Record and administer arrivals and departures
• Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals
• Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests 
• Accurate receipt of payments from guests for their stay

• Must be eligible to live and work in the UK
• The  successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
• You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
• Candidates must be [assionate about delivering excellence in customer service 
• Previous experience in Hospitality preferred but not essential

• Subsidised staff accommodation (if required).
  
• Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  
• On-going company Training and Development.

Trump Turnberry, A Luxury Collection Resort, Scotland is ready to receive applications from exceptional, talented individuals who are eager to join our legendary team.

Position Purpose:

To ensure that Reception shifts are run efficiently by assisting Guest Service Agents and maintaining a calm, professional environment at all times. Welcome guests to the Hotel, answer guest questions and resolve guest problems. Perform check-in, check-out duties and receive payments from guests. 

Essential Functions:

• Ensure prompt, efficient and courteous reception of guests
• Record and administer arrivals and departures
• Communication and recording of complaints
• Be aware of daily functions, events, VIP and group arrivals
• Ensure guest’s immediate requirements are catered for and anticipate the needs of our guests 
• Accurate receipt of payments from guests for their stay

• Must be eligible to live and work in the UK
• The  successful candidate will be polite and have a courteous manner with a friendly and welcoming personality
• You must be proficient in operating IT and online systems, previous experience with Opera would be advantageous
• Candidates must be [assionate about delivering excellence in customer service 
• Previous experience in Hospitality preferred but not essential

• Subsidised staff accommodation (if required).
  
• Uniforms - a uniform will be provided and selected items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
  
• On-going company Training and Development.