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Telephone Operator
Trump Turnberry - Front Office
Telephone Operator
Trump Turnberry - Front Office
Full Time
To be discussed
Telephone Operator
Trump Turnberry - Front Office
Full Time
To be discussed
Skills
Customer Service
Description
POSITION SCOPE:
Ensure that the switchboard is covered at all times and that shifts run smoothly. All calls are to be answered in a timely fashion. Providing excellent customer service at all times. Taking full responsibility for completing all daily tasks and assisting reception when necessary and when business allows.
JOB FUNCTIONS:
- Prepare documentation for daily business
- Ensure prompt, efficient and courteous answering of all calls, internal and external and transfer to the appropriate extension
- Always ensure the privacy of our guests and handle any request with the utmost discretion
- Ensure all guest requests are dealt with in a professional manner and timely fashion
- Ensure the switchboard is covered at all times
- Handle all wake-up calls and ensure they are delivered at the appointed time
- Be aware of all Forbes Standards and adhere to them at all times
- Full awareness of the current daily status of Hotel
- Ensure smooth handover to the next shift
Position Requirements
- Must be eligible to work within the UK.
- Must be able to communicate comfortably in both, written and spoken English.
- The ideal candidate will be organized; detail-oriented and enjoy dealing with people. An excellent telephone manner is also a requirement.
- Knowledge of Opera is an asset along with previous experience in a similar role and environment.
- This position is great for someone who enjoys multi-tasking and working in a fast-paced environment.
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
POSITION SCOPE:
Ensure that the switchboard is covered at all times and that shifts run smoothly. All calls are to be answered in a timely fashion. Providing excellent customer service at all times. Taking full responsibility for completing all daily tasks and assisting reception when necessary and when business allows.
JOB FUNCTIONS:
- Prepare documentation for daily business
- Ensure prompt, efficient and courteous answering of all calls, internal and external and transfer to the appropriate extension
- Always ensure the privacy of our guests and handle any request with the utmost discretion
- Ensure all guest requests are dealt with in a professional manner and timely fashion
- Ensure the switchboard is covered at all times
- Handle all wake-up calls and ensure they are delivered at the appointed time
- Be aware of all Forbes Standards and adhere to them at all times
- Full awareness of the current daily status of Hotel
- Ensure smooth handover to the next shift
Position Requirements
- Must be eligible to work within the UK.
- Must be able to communicate comfortably in both, written and spoken English.
- The ideal candidate will be organized; detail-oriented and enjoy dealing with people. An excellent telephone manner is also a requirement.
- Knowledge of Opera is an asset along with previous experience in a similar role and environment.
- This position is great for someone who enjoys multi-tasking and working in a fast-paced environment.
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Telephone Operator
Full Time
To be discussed
Skills
Customer Service
Turnberry, Girvan KA26 9LT, UK