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Concierge
Trump Turnberry - Front Office
Concierge
Trump Turnberry - Front Office
Full Time
1
Year
Experience
To be discussed
Concierge
Trump Turnberry - Front Office
Full Time
1
Year
Experience
To be discussed
Skills
Customer Service
Description
We have a fantastic opportunity for a full time Concierge to join the team here at Trump Turnberry
The successful candidate will be responsible for assisting guests with Concierge services including entertainment & dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel.
Position Requirements
* Make bookings for Concierge Services as requested by guests
* Advise guests on local area (tourism or business locations, sights or events)
* Welcome guests and direct them to Reception
* Know regular guest names and requirements
* Accurate knowledge of hotel facilities and services
* Answer guest questions and resolve guest problems.
* To carry out any other duties as required
Candidate Specification:
* Must be proficient in writing, speaking and negotiating in local language (English) to facilitate the communication process.
* Relevant experience within the hospitality industry
* Must be able to communicate effectively in English
* Must be extremely customer focused and passionate about providing 5-star Customer Experience
* Must be proactive in solving guest problems
* Driving License is required.
* Eligible to work in the UK.
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
We have a fantastic opportunity for a full time Concierge to join the team here at Trump Turnberry
The successful candidate will be responsible for assisting guests with Concierge services including entertainment & dining bookings, sending and receiving courier packages and directing guests within and outside of the Hotel.
Position Requirements
* Make bookings for Concierge Services as requested by guests
* Advise guests on local area (tourism or business locations, sights or events)
* Welcome guests and direct them to Reception
* Know regular guest names and requirements
* Accurate knowledge of hotel facilities and services
* Answer guest questions and resolve guest problems.
* To carry out any other duties as required
Candidate Specification:
* Must be proficient in writing, speaking and negotiating in local language (English) to facilitate the communication process.
* Relevant experience within the hospitality industry
* Must be able to communicate effectively in English
* Must be extremely customer focused and passionate about providing 5-star Customer Experience
* Must be proactive in solving guest problems
* Driving License is required.
* Eligible to work in the UK.
Benefits include
- Subsidised staff accommodation (if required).
- Access to a meal on duty in the staff canteen.
- Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
- Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
- Resort Facilities – use of the Spa, Gym and Golf facilities, including a Staff Golf Club (subject to some restrictions).
- Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
- Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
- Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
- Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
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Concierge
Full Time
1
Year
Experience
To be discussed
Skills
Customer Service
Turnberry, Girvan KA26 9LT, UK