PROPERTY 

The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort.  The property is owned and managed by The Trump Organisation

POSITION PURPOSE

The Assistant Spa Manager is required to support the Spa Manager to ensure the smooth running of the department on a day-to-day basis. The Assistant Spa Manager will be a champion in providing guests with a luxury spa experience which exceeds expectations. Drive and lead the spa's operational and financial direction, ensuring complete viability and maximising all opportunities and resources.  Work closely with the Spa Manager, establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

ESSENTIAL FUNCTIONS

• Ensure the smooth running of the department and act as Spa Manager on Duty when on shift.
• Ensure high standards of professionalism, customer service and optimum financial performance from Associates at all times.
• Motivate, encourage and drive the team, to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
• Assist the Spa Manager with instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required.
• Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
• To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
• Ensure that a high standard of cleanliness is maintained throughout the facility at all times.

CANDIDATE SPECIFICATION

• Eligible to work in the UK
• Strong verbal and written communication
• Ability to motivate and manage a team effectively with previous experience within a luxury spa environment
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Previous experience with spa booking software is essential
• HND level beauty therapist or equivalent is essential 
• Ishga training is desirable
• Natura Bisse training is desirable
• Pool Plant qualification and/or experience desirable
• Minimum of 2 years’ experience in a similar supervisory role with 5 years' therapist experience.

• Subsidised staff accommodation (if required).
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
  

PROPERTY 

The diversity of the product offering encompasses a Luxury hotel, with 204 rooms within the main Hotel and Villa accommodation, 11 meeting rooms, 3 golf courses, The Spa at Turnberry and Turnberry Adventures across the grounds of the 827-acre resort.  The property is owned and managed by The Trump Organisation

POSITION PURPOSE

The Assistant Spa Manager is required to support the Spa Manager to ensure the smooth running of the department on a day-to-day basis. The Assistant Spa Manager will be a champion in providing guests with a luxury spa experience which exceeds expectations. Drive and lead the spa's operational and financial direction, ensuring complete viability and maximising all opportunities and resources.  Work closely with the Spa Manager, establishing and maintaining marketing objectives, operating criteria, programming, budgeting, VIP guest visits, staff relations and training.

ESSENTIAL FUNCTIONS

• Ensure the smooth running of the department and act as Spa Manager on Duty when on shift.
• Ensure high standards of professionalism, customer service and optimum financial performance from Associates at all times.
• Motivate, encourage and drive the team, to maintain the correct level of professional and qualified personnel, overseeing all facilities and activities within the Spa.
• Assist the Spa Manager with instigating progressive, professional and well-organised training and assessment of staff and to conduct performance appraisals as required.
• Create and maintain relations with spa guests and members through having an active presence in spa reception and other key guest areas.
• To be responsible for the health and safety of employees and guests in the Spa and adhere to guidelines and procedures outlined in the Health and Safety Manual.
• Ensure that a high standard of cleanliness is maintained throughout the facility at all times.

CANDIDATE SPECIFICATION

• Eligible to work in the UK
• Strong verbal and written communication
• Ability to motivate and manage a team effectively with previous experience within a luxury spa environment
• Must be willing to work a flexible schedule in order to accomplish all major responsibilities and tasks
• Previous experience with spa booking software is essential
• HND level beauty therapist or equivalent is essential 
• Ishga training is desirable
• Natura Bisse training is desirable
• Pool Plant qualification and/or experience desirable
• Minimum of 2 years’ experience in a similar supervisory role with 5 years' therapist experience.

• Subsidised staff accommodation (if required).
• Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
• Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
• Resort Facilities – use of the Spa, Gym and Golf facilities (subject to some restrictions).
• Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
• Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
• Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
• Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.