Training Coordinator - FTC at Trump Turnberry - Human Resources

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Training Coordinator - FTC

Trump Turnberry - Human Resources

Training Coordinator - FTC

Trump Turnberry - Human Resources

Full Time

To be discussed

Training Coordinator - FTC

Trump Turnberry - Human Resources

Full Time

To be discussed

Skills

Admin

Description

POSITION REQUIREMENT

The Training Coordinator will provide comprehensive support to the Human Resources (HR) Department in the planning, delivery, and enhancement of learning initiatives, while ensuring full compliance with regulatory and organisational standards. This role is instrumental in fostering a culture where every team member consistently upholds the resort’s luxury service standards.

ESSENTIAL FUNCTIONS

E-Learning & Compliance Management

Manage the Learning Management System (LMS), including e-learning creation, enrolment, tracking, facilitation support, and ensuring completion compliance.
Monitor, analyse, and report on training compliance levels and key performance indicators (KPIs).
Ensure all mandatory and regulatory training requirements are met, delivered appropriately, and documented in accordance with company and statutory standards.

Administration & Operational Duties

Serve as the first point of contact for visitors and contractors, providing a professional and welcoming experience reflective of a luxury resort environment.
Raise and track purchase orders for training programs, materials, and office supplies in line with procurement procedures.

Training Administration, Coordination & Delivery

Coordinate, administer, and support the delivery of all internal, external, and department-specific training programs in alignment with Resort standards.
Deliver in-house training sessions, including orientation, compliance, service standards, and refresher programs, ensuring engaging facilitation and a high-quality learning experience.
Facilitate onboarding and induction sessions for new team members, reinforcing the resort’s luxury service culture and brand standards.

Training Effectiveness & Reporting

Evaluate training effectiveness through feedback forms, surveys, post-training assessments, and facilitator observations.
Monitor training KPIs and prepare reports to support continuous improvement and operational excellence.
Provide insights and recommendations based on training data, delivery outcomes, and compliance trends.

CANDIDATE SPECIFICATION

Key Skills & Competencies

Exceptional organisational and coordination skills with strong attention to detail.
Proven experience in training delivery and facilitation, with confidence presenting to groups of various sizes.
Solid understanding of adult learning principles, engagement techniques, and best practices in training design.
Experience in training administration, Learning Management System (LMS) platforms, and compliance tracking.
Strong knowledge of regulatory and statutory compliance requirements related to training and HR processes.
Excellent communication, interpersonal, and stakeholder management skills.
High level of discretion, professionalism, and ability to handle confidential information appropriately.
Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
Proficient in Microsoft Office, HR systems, and maintaining accurate records and reporting.

Experience & Qualifications

Previous experience in training, HR, learning & development, or administrative roles, preferably within luxury hospitality.
Proven ability to deliver training sessions, inductions, workshops, and onboarding programs.
Experience supporting compliance or regulated training environments is highly desirable.
Demonstrated ability to provide administrative support to HR functions, including recruitment, employee records management, and HR reporting.
Familiarity with coordinating events, associate engagement programs, and operational HR support is advantageous.
Commitment to upholding luxury service standards and fostering a positive workplace culture

Contract Details

Fixed Term Contract - 9 months
5 days out of 7, over Monday to Sunday weekly

Benefits include

Subsidised staff accommodation (if required).
Access to a meal on duty in the staff canteen.
Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Share of gratuities and service charge within Food and Beverage

POSITION REQUIREMENT

ESSENTIAL FUNCTIONS

E-Learning & Compliance Management

Manage the Learning Management System (LMS), including e-learning creation, enrolment, tracking, facilitation support, and ensuring completion compliance.
Monitor, analyse, and report on training compliance levels and key performance indicators (KPIs).
Ensure all mandatory and regulatory training requirements are met, delivered appropriately, and documented in accordance with company and statutory standards.

Administration & Operational Duties

Serve as the first point of contact for visitors and contractors, providing a professional and welcoming experience reflective of a luxury resort environment.
Raise and track purchase orders for training programs, materials, and office supplies in line with procurement procedures.

Training Administration, Coordination & Delivery

Coordinate, administer, and support the delivery of all internal, external, and department-specific training programs in alignment with Resort standards.
Deliver in-house training sessions, including orientation, compliance, service standards, and refresher programs, ensuring engaging facilitation and a high-quality learning experience.
Facilitate onboarding and induction sessions for new team members, reinforcing the resort’s luxury service culture and brand standards.

Training Effectiveness & Reporting

Evaluate training effectiveness through feedback forms, surveys, post-training assessments, and facilitator observations.
Monitor training KPIs and prepare reports to support continuous improvement and operational excellence.
Provide insights and recommendations based on training data, delivery outcomes, and compliance trends.

CANDIDATE SPECIFICATION

Key Skills & Competencies

Exceptional organisational and coordination skills with strong attention to detail.
Proven experience in training delivery and facilitation, with confidence presenting to groups of various sizes.
Solid understanding of adult learning principles, engagement techniques, and best practices in training design.
Experience in training administration, Learning Management System (LMS) platforms, and compliance tracking.
Strong knowledge of regulatory and statutory compliance requirements related to training and HR processes.
Excellent communication, interpersonal, and stakeholder management skills.
High level of discretion, professionalism, and ability to handle confidential information appropriately.
Ability to manage multiple priorities in a fast-paced luxury hospitality environment.
Proficient in Microsoft Office, HR systems, and maintaining accurate records and reporting.

Experience & Qualifications

Previous experience in training, HR, learning & development, or administrative roles, preferably within luxury hospitality.
Proven ability to deliver training sessions, inductions, workshops, and onboarding programs.
Experience supporting compliance or regulated training environments is highly desirable.
Demonstrated ability to provide administrative support to HR functions, including recruitment, employee records management, and HR reporting.
Familiarity with coordinating events, associate engagement programs, and operational HR support is advantageous.
Commitment to upholding luxury service standards and fostering a positive workplace culture

Contract Details

Fixed Term Contract - 9 months
5 days out of 7, over Monday to Sunday weekly

Benefits include

Subsidised staff accommodation (if required).
Access to a meal on duty in the staff canteen.
Turnberry Friends & Family Rooms Programme - discounted room rates at Trump Turnberry, available to you and your family.
Discounts available at the Food & Beverage outlets and the Golf Professional Shop.
Resort Facilities – use of the Spa, Gym and Golf facilities. (subject to some restrictions).
Trump Hotels Associate and Friends & Family Rates - discounted room rates at all Trump Properties.
Uniforms - a uniform will be provided, and items will be laundered at the Company's expense.
Employee Assistance Programme – offering a range of Employee Assistance Help Lines.
Ongoing training and development, first-class hospitality training & Apprenticeship programmes are available.
Share of gratuities and service charge within Food and Beverage

Training Coordinator - FTC

Skills

Admin

This Job is no longer available

Turnberry, Girvan KA26 9LT, UK

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