OverviewThe Assistant Manager supports the General Manager in the day-to-day running of Union Bar Chiswick, ensuring exceptional customer service, strong team performance, and smooth operational delivery. This role is hands-on, requiring leadership on the floor, attention to detail, and a passion for hospitality. Monday - Saturday Business
Key ResponsibilitiesOperations- Assist in managing daily bar and floor operations
- Ensure high standards of service, cleanliness, and presentation
- Oversee opening and closing procedures
- Maintain stock control, ordering, and supplier relationships
- Support compliance with licensing laws, health & safety, and company policies
Team Leadership- Lead by example during service
- Train, coach, and develop team members
- Support recruitment and onboarding of new staff
- Manage rotas in line with business needs and labour targets
- Handle staff performance and conduct issues where required
Customer Experience- Deliver outstanding guest service at all times
- Handle customer feedback and resolve complaints professionally
- Build a welcoming and engaging atmosphere
- Support in driving repeat business and local engagement
Financial Performance- Support achievement of sales targets and KPIs
- Monitor labour costs and productivity
- Assist with cash handling, banking, and daily reporting
- Identify opportunities to increase revenue and control costs
Compliance & Standards- Ensure adherence to licensing laws and Challenge 25 policy
- Maintain food safety and hygiene standards
- Follow all company procedures, including those related to tipping and service charge compliance
- Ensure the venue operates in line with brand standards
Skills & Experience- Previous experience in a supervisory or assistant manager role in hospitality
- Strong leadership and communication skills
- Ability to work in a fast-paced, high-volume environment
- Good understanding of bar operations and stock control
- Financial awareness and commercial mindset
- Personal licence (preferred but not essential)
Personal Attributes- Energetic and hands-on
- Team player with a positive attitude
- Reliable and organised
- Customer-focused with attention to detail
- Flexible with working hours
- Hold a permanent working visa for UK
What We Offer- Competitive salary
- Staff discounts and perks
- Opportunities for progression within the business
- Training and development support