Leisure Operations Manager at Village: More Than a Job, It's a Movement!

Are you ready to join a place where your unique spark is celebrated, and teams are encouraged to make a difference every single day?

We're not corporate. We're not stuffy. We're a Village. Right now, we're looking for an enthusiastic, driven Leisure Operations Manager to help lead our Leisure Club to new heights and ensure every guest leaves with a smile.

The Role: Your Contribution to the Village

Reporting directly to the Leisure Club Manager, you will be the crucial link that joins up a talented team with memorable customer service. Your purpose is to assist in delivering the highest possible operational standards while championing the continuous development of our Leisure Club Team.

The 'bones' of what you'll be doing are about:

• The People Leader: Managing our Leisure Team Leaders and Group Fitness Team Leaders. You will foster a culture of excellence, balancing high standards with an environment of informality, fun, and genuine employee welfare.

• The Standards Champion: Ensuring the Leisure Club is always prepped and ready for service according to strict brand guidelines. Quality is your middle name, covering everything from hygiene and Health & Safety to team presentation and uniform standards.

• The Guest Experience Expert: Guaranteeing our day-to-day operations meet and exceed expectations. You will cater to all members with exceptional product knowledge, promoting not just the Leisure Club, but the whole Village package.

• The Operations Driver: Sustaining a working environment that delivers results. You will operate cost control measures without ever compromising the quality of service or statutory compliance.

Measuring Success: How We Win Together

As a key operational leader, you'll treat the business as if it were your own, focusing on three main pillars of performance:

• Commercial Growth: Achieving budgeted Revenue and EBITDA targets.

• Brand Delivery: Hitting targeted guest/Revinate scores, alongside CMI and internal audit benchmarks.

• People Engagement: Creating a deeply engaged team through targeted development opportunities, reward and recognition, and an unwavering culture of teamwork.

Our Mantra: It Takes a Village

This isn't just a saying: it's how we operate. We believe that the best hospitality and the most exceptional experiences come from a collective effort.

• Infectious Leadership: You will provide vision, motivate your team, and relentlessly role-model our standards. Your enthusiasm needs to be catching!

• A Culture of Care: We support each other. You'll assist with rotas, coaching, and performance reviews, ensuring your team has the tools to excel and build a real career within Village.

• Inclusive Environment: We are an equal opportunities employer committed to maintaining a workplace free from discrimination, victimisation, and bullying. We uphold dignity at work for everyone.

The Village Perks: What's In It For You?

We're in the people business, and that includes our own team. We offer:

• Real Growth Trajectory: Clear paths for career development and the hands-on opportunity to learn how to manage a high-performing department.

• A Package that Cares: A competitive salary, great benefits, and complimentary access to our Leisure Club and Gym.

• Unrivalled Work/Life Energy: We're serious about your time off and providing a schedule that allows you to recharge and bring your best self to work.

Ready to Join Village as our Leisure Operations Manager?

If you have a passion for helping others perform to their maximum potential and the operational grit to run a leading Leisure Club, we want to hear from you.

To be successful, you will bring:

• Operational Excellence: Proven experience delivering optimum efficiency, high standards of service, and maintaining strict statutory compliance (Health & Safety and Licensing Laws).

• People Development: A strong track record of supporting recruitment, induction, and training, with the ability to motivate and evaluate individuals and teams.

• Commercial Acumen: The ability to support financial targets, ensure sales standards are adhered to, and positively impact overall hotel performance through teamwork.

• Exceptional Communication: The confidence to interact seamlessly on a daily basis with your team, other hotel departments, and our valued leisure club members.

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Leisure Operations Manager at Village: More Than a Job, It's a Movement!

Are you ready to join a place where your unique spark is celebrated, and teams are encouraged to make a difference every single day?

We're not corporate. We're not stuffy. We're a Village. Right now, we're looking for an enthusiastic, driven Leisure Operations Manager to help lead our Leisure Club to new heights and ensure every guest leaves with a smile.

The Role: Your Contribution to the Village

Reporting directly to the Leisure Club Manager, you will be the crucial link that joins up a talented team with memorable customer service. Your purpose is to assist in delivering the highest possible operational standards while championing the continuous development of our Leisure Club Team.

The 'bones' of what you'll be doing are about:

• The People Leader: Managing our Leisure Team Leaders and Group Fitness Team Leaders. You will foster a culture of excellence, balancing high standards with an environment of informality, fun, and genuine employee welfare.

• The Standards Champion: Ensuring the Leisure Club is always prepped and ready for service according to strict brand guidelines. Quality is your middle name, covering everything from hygiene and Health & Safety to team presentation and uniform standards.

• The Guest Experience Expert: Guaranteeing our day-to-day operations meet and exceed expectations. You will cater to all members with exceptional product knowledge, promoting not just the Leisure Club, but the whole Village package.

• The Operations Driver: Sustaining a working environment that delivers results. You will operate cost control measures without ever compromising the quality of service or statutory compliance.

Measuring Success: How We Win Together

As a key operational leader, you'll treat the business as if it were your own, focusing on three main pillars of performance:

• Commercial Growth: Achieving budgeted Revenue and EBITDA targets.

• Brand Delivery: Hitting targeted guest/Revinate scores, alongside CMI and internal audit benchmarks.

• People Engagement: Creating a deeply engaged team through targeted development opportunities, reward and recognition, and an unwavering culture of teamwork.

Our Mantra: It Takes a Village

This isn't just a saying: it's how we operate. We believe that the best hospitality and the most exceptional experiences come from a collective effort.

• Infectious Leadership: You will provide vision, motivate your team, and relentlessly role-model our standards. Your enthusiasm needs to be catching!

• A Culture of Care: We support each other. You'll assist with rotas, coaching, and performance reviews, ensuring your team has the tools to excel and build a real career within Village.

• Inclusive Environment: We are an equal opportunities employer committed to maintaining a workplace free from discrimination, victimisation, and bullying. We uphold dignity at work for everyone.

The Village Perks: What's In It For You?

We're in the people business, and that includes our own team. We offer:

• Real Growth Trajectory: Clear paths for career development and the hands-on opportunity to learn how to manage a high-performing department.

• A Package that Cares: A competitive salary, great benefits, and complimentary access to our Leisure Club and Gym.

• Unrivalled Work/Life Energy: We're serious about your time off and providing a schedule that allows you to recharge and bring your best self to work.

Ready to Join Village as our Leisure Operations Manager?

If you have a passion for helping others perform to their maximum potential and the operational grit to run a leading Leisure Club, we want to hear from you.

To be successful, you will bring:

• Operational Excellence: Proven experience delivering optimum efficiency, high standards of service, and maintaining strict statutory compliance (Health & Safety and Licensing Laws).

• People Development: A strong track record of supporting recruitment, induction, and training, with the ability to motivate and evaluate individuals and teams.

• Commercial Acumen: The ability to support financial targets, ensure sales standards are adhered to, and positively impact overall hotel performance through teamwork.

• Exceptional Communication: The confidence to interact seamlessly on a daily basis with your team, other hotel departments, and our valued leisure club members.

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