The Role Outline: Your Shift at a Glance You are the driving force behind our entire leisure operation, leading the sales, operations, and reception teams to create a club that members actually want to stay a part of. This is not a desk job; you will be the face of the club, networking in the local community, setting the standard on the floor, and balancing commercial targets with incredible hospitality.

Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing As our Leisure Club Manager, you are the engine of the shift. We trust you to handle:

• The Commercial Reality: Driving revenue, hitting retail targets, and intelligently managing your payroll so it aligns with footfall, all while keeping a sharp eye on profit conversion.

• The People Puzzle: Cutting through the noise to coach, mentor, and inspire a diverse team. You will navigate the daily challenges of staff engagement, transforming potential friction and defensiveness into a supportive, high-performing culture where internal promotions are the norm.

• The Brand Standard: Leading by example on the floor to ensure our facilities look impeccable and our service translates into top tier NPS and audit scores. You will spot the issues and find the solutions before the members even notice.

• The Community Connection: Stepping outside the four walls to network with local businesses and residents, making the club a recognised and vibrant hub in the local area.

How We Succeed Together We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

The Perks: What’s In It For You?

• Gym Membership: Complimentary Health and Wellness Membership at your home Club for you and a family member or friend, worth £1,500 a year.

• Hotel Stays: Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend, plus Friends and Family discounted stays from £49 including breakfast.

• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill, plus a 30% discount in our Starbucks stores.

• Wellbeing & Support: Access to our Employee Assistance Programme, Mental Health first aiders, up to two mental health days annually, and a discounted Health Cash plan.

• Financial Flexibility: Financial wellbeing support and salary drawdown via Wagestream, alongside a Company Pension scheme and Life Insurance.

• Work-Life Balance: Flexible working hours, regular team events, and a guaranteed day off for your birthday.

Think You’ve Got the Right Energy? We are not looking for perfect CVs, we are looking for great people. If you thrive in a fast paced environment, know how to problem solve with empathy, and have a genuine passion for hospitality, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love leading people, and let's see if we are a match.

The Role Outline: Your Shift at a Glance You are the driving force behind our entire leisure operation, leading the sales, operations, and reception teams to create a club that members actually want to stay a part of. This is not a desk job; you will be the face of the club, networking in the local community, setting the standard on the floor, and balancing commercial targets with incredible hospitality.

Why Village? At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need. Because it really does take a Village.

How the Village Thrives We live our culture through four simple commitments:

• We Can & We Do: We show up to make a genuine difference and do fantastic work everyday, with purpose.

• We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.

• We Care: We care about our impact on guests, the community, and each other.

Your Shift: What You’ll Actually Be Doing As our Leisure Club Manager, you are the engine of the shift. We trust you to handle:

• The Commercial Reality: Driving revenue, hitting retail targets, and intelligently managing your payroll so it aligns with footfall, all while keeping a sharp eye on profit conversion.

• The People Puzzle: Cutting through the noise to coach, mentor, and inspire a diverse team. You will navigate the daily challenges of staff engagement, transforming potential friction and defensiveness into a supportive, high-performing culture where internal promotions are the norm.

• The Brand Standard: Leading by example on the floor to ensure our facilities look impeccable and our service translates into top tier NPS and audit scores. You will spot the issues and find the solutions before the members even notice.

• The Community Connection: Stepping outside the four walls to network with local businesses and residents, making the club a recognised and vibrant hub in the local area.

How We Succeed Together We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to handle your area and make decisions on the fly. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications and internal moves. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.

The Perks: What’s In It For You?

• Gym Membership: Complimentary Health and Wellness Membership at your home Club for you and a family member or friend, worth £1,500 a year.

• Hotel Stays: Discount on all overnight stays at Village Hotels, meaning you can experience our hospitality from £35 with a friend, plus Friends and Family discounted stays from £49 including breakfast.

• Food & Drink: 50% discount on Food and Drink purchased on or off shift at any Village Hotel Pub & Grill, plus a 30% discount in our Starbucks stores.

• Wellbeing & Support: Access to our Employee Assistance Programme, Mental Health first aiders, up to two mental health days annually, and a discounted Health Cash plan.

• Financial Flexibility: Financial wellbeing support and salary drawdown via Wagestream, alongside a Company Pension scheme and Life Insurance.

• Work-Life Balance: Flexible working hours, regular team events, and a guaranteed day off for your birthday.

Think You’ve Got the Right Energy? We are not looking for perfect CVs, we are looking for great people. If you thrive in a fast paced environment, know how to problem solve with empathy, and have a genuine passion for hospitality, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love leading people, and let's see if we are a match.