Share with friends
Accessibility
Member Services Advisor
Member Services Advisor
Full Time
Hybrid remote
£27670.5 / Year
Member Services Advisor
Village Hotels - Warrington Office - Leisure Memberships
Full Time
Hybrid remote
£27670.5 / Year
Skills
Fast-Paced Experience
Description
The Role Outline: Your Shift at a Glance
As our Member Services Administration Support, you are the vital heartbeat behind our member experience and subscription operations. You will handle everything from member and club queries to database integrity and revenue protection, blending razor-sharp administrative precision with the tact, empathy, and negotiation skills needed to resolve tricky account queries, retain happy members, and keep our financial engine purring.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests, our members, and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is fantastic, but your attitude, diligence, and calm problem-solving energy matter just as much to us. If you love piecing together solutions, balancing details with diplomacy, and thrive in a fast-paced environment where no two days are the same, we will give you all the support, training, and tools you need. Because it really does take a Village.
How the Village Thrives
We live our culture through four simple commitments:
As our Member Services Administration Support, you are the vital heartbeat behind our member experience and subscription operations. You will handle everything from member and club queries to database integrity and revenue protection, blending razor-sharp administrative precision with the tact, empathy, and negotiation skills needed to resolve tricky account queries, retain happy members, and keep our financial engine purring.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests, our members, and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is fantastic, but your attitude, diligence, and calm problem-solving energy matter just as much to us. If you love piecing together solutions, balancing details with diplomacy, and thrive in a fast-paced environment where no two days are the same, we will give you all the support, training, and tools you need. Because it really does take a Village.
How the Village Thrives
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, our members, the community, and each other.
Your Shift: What You’ll Actually Be Doing
As our Member Services Administration Support, you are the master of the details and the calm voice in the storm. We trust you to handle:
- The Experience: Delivering top-tier support to both members and club teams. You will handle membership queries, investigate tricky account issues, and resolve complaints with genuine sympathy, tact, and brand-boosting professionalism.
- The Engine Room: Championing our database and subscription revenue. You will manage daily, weekly, and monthly audits, process direct debits and fee collections, reconcile corporate agreements, and manage debt recovery partner relationships—ensuring every penny is accounted for with zero compromise on data accuracy.
- The Negotiator: Using your persuasive written and verbal skills to protect subscription revenue. Whether you’re resolving member arrears, auditing discounted corporate ID tiers, or liaising with third-party debt partners, you'll close out balances fairly, firmly, and discreetly.
- The Bridge: Connecting central operations with the hotel floor. You will build effortless relationships with on-property Leisure Managers, Finance, and Management teams, feeding back key member insights and delivering monthly revenue updates with complete clarity.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your workload, meet your deadlines, and tackle complex account queries with confidence. We Empower & Elevate our people. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect CVs, we are looking for great people. If you are a confident communicator with a sharp eye for detail, a calm head for problem-solving, and the tact to turn tricky account queries into positive outcomes, we want to hear from you.
At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.
Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.
Bring your personality, your precision, and your ambition. Hit apply, tell us why great service and sharp problem-solving are your thing, and let's see if our energies align.
We are not looking for perfect CVs, we are looking for great people. If you are a confident communicator with a sharp eye for detail, a calm head for problem-solving, and the tact to turn tricky account queries into positive outcomes, we want to hear from you.
At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.
Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.
Bring your personality, your precision, and your ambition. Hit apply, tell us why great service and sharp problem-solving are your thing, and let's see if our energies align.
The Role Outline: Your Shift at a Glance
As our Member Services Administration Support, you are the vital heartbeat behind our member experience and subscription operations. You will handle everything from member and club queries to database integrity and revenue protection, blending razor-sharp administrative precision with the tact, empathy, and negotiation skills needed to resolve tricky account queries, retain happy members, and keep our financial engine purring.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests, our members, and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is fantastic, but your attitude, diligence, and calm problem-solving energy matter just as much to us. If you love piecing together solutions, balancing details with diplomacy, and thrive in a fast-paced environment where no two days are the same, we will give you all the support, training, and tools you need. Because it really does take a Village.
How the Village Thrives
We live our culture through four simple commitments:
As our Member Services Administration Support, you are the vital heartbeat behind our member experience and subscription operations. You will handle everything from member and club queries to database integrity and revenue protection, blending razor-sharp administrative precision with the tact, empathy, and negotiation skills needed to resolve tricky account queries, retain happy members, and keep our financial engine purring.
Why Village?
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests, our members, and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers.
Previous experience is fantastic, but your attitude, diligence, and calm problem-solving energy matter just as much to us. If you love piecing together solutions, balancing details with diplomacy, and thrive in a fast-paced environment where no two days are the same, we will give you all the support, training, and tools you need. Because it really does take a Village.
How the Village Thrives
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best and look out for each other.
- We Care: We care about our impact on guests, our members, the community, and each other.
Your Shift: What You’ll Actually Be Doing
As our Member Services Administration Support, you are the master of the details and the calm voice in the storm. We trust you to handle:
- The Experience: Delivering top-tier support to both members and club teams. You will handle membership queries, investigate tricky account issues, and resolve complaints with genuine sympathy, tact, and brand-boosting professionalism.
- The Engine Room: Championing our database and subscription revenue. You will manage daily, weekly, and monthly audits, process direct debits and fee collections, reconcile corporate agreements, and manage debt recovery partner relationships—ensuring every penny is accounted for with zero compromise on data accuracy.
- The Negotiator: Using your persuasive written and verbal skills to protect subscription revenue. Whether you’re resolving member arrears, auditing discounted corporate ID tiers, or liaising with third-party debt partners, you'll close out balances fairly, firmly, and discreetly.
- The Bridge: Connecting central operations with the hotel floor. You will build effortless relationships with on-property Leisure Managers, Finance, and Management teams, feeding back key member insights and delivering monthly revenue updates with complete clarity.
How We Succeed Together
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to manage your workload, meet your deadlines, and tackle complex account queries with confidence. We Empower & Elevate our people. We constantly Innovate & Progress so we can Inspire Excellence and smash our targets together.
Selling Our Benefits
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
Think You’ve Got the Right Energy?
We are not looking for perfect CVs, we are looking for great people. If you are a confident communicator with a sharp eye for detail, a calm head for problem-solving, and the tact to turn tricky account queries into positive outcomes, we want to hear from you.
At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.
Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.
Bring your personality, your precision, and your ambition. Hit apply, tell us why great service and sharp problem-solving are your thing, and let's see if our energies align.
We are not looking for perfect CVs, we are looking for great people. If you are a confident communicator with a sharp eye for detail, a calm head for problem-solving, and the tact to turn tricky account queries into positive outcomes, we want to hear from you.
At Village, we’re all about personality, ambition, and bringing your real self to work. Diverse perspectives are what keep our business buzzing, so whatever your background, you’ll find a welcoming place to build your career here.
Please note that we often receive a high volume of applications. Because of this, job roles may close earlier than the advertised closing date, so we encourage you to submit your application as soon as possible.
Bring your personality, your precision, and your ambition. Hit apply, tell us why great service and sharp problem-solving are your thing, and let's see if our energies align.
{{ backgroundCheckDisclosureText }}
Member Services Advisor
Full Time
Hybrid remote
£27670.5 / Year
Skills
Fast-Paced Experience
Cygnet Ct, Warrington WA1, UK