FOH Team Leader

ROLE TITLE: FOH Team Leader

ROLE PURPOSE
The FOH Team Leader is part of the management team and plays a pivotal role in ensuring amazing customer service that wows every time. S(he) also ensures our team delivers food that is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures. S(he) supports the management team in ensuring the smooth running of branch operations and deputize in their absence.

KEY RESPONSIBILITIES
Leading Others
• Ensures the shift is organized and set for success
• Updates the deployment planner and conducts daily briefing; provides updates related to marketing, menu & ingredients or changes in standards as well as Risk Assessment training
• Ensures all team members adhere to uniform and grooming standards
• Completes iAudits; takes corrective action following company standards and policies
• Ensures team members’ rest breaks are allocated consistently and fairly
• Is a role model for the team by adhering to all statutory laws and company policies
• Creates a positive environment by praising team members on a task well done
• Provides feedback to the team members on areas that need improving
Training
• Conducts training for new team members following the relevant training pathway
• Ensures compliance training is completed within the employee’s first 2 weeks of work
• Ensures induction E-learning modules (Induction, H&S and Food Safety) are completed on the first day of work
• Reports weekly training figures to the Branch Manager
• Conducts training to ensure team members productivity is achieved within the probation period
• Schedules probation period reviews for new team members with the Branch Manager
• Coaches existing team members to drive performance
• Cross trains team members to improve productivity and morale
• Conducts one to one meetings with team members on a regular schedule
• Conducts annual re-training on compliance topics for existing team members
Standards & Display
• Ensures customer service that wows every time by following and coaching the Steps of Service
• Handles customer complaints following our brand standard guidelines
• Briefs the team on the latest Wasabi Way results
• Demonstrates teamwork by supporting the team in completing various tasks to deliver a great customer experience
• Confidently answers customer queries regarding our products and ingredients
• Ensures the team prepares all food items following the brand standard guidelines and relevant food safety standards
• Ensures food is displayed following the relevant planograms and brand standard guidelines
• Ensures food availability is maintained throughout the day following brand standard guidelines
Finance
• Ensures waste is recorded accurately throughout the day
• Ensures the team complete till transactions swiftly following the banking and cash handling policy
• Assigns cash tills, monitors and reports cash discrepancies to the Branch Manager
• Processes petty cash transactions following banking and cash handling policies
• Cashes out tills and banks the days takings following the banking and cash handling policy
• Processes bank deposits following banking and cash handling procedures
• Organizes change requests from the bank following the financial policies
• Reports cash/card discrepancies to the Branch Manager
• Conducts stock counts following all financial policies
• Orders stock in line with food production requirements and sales forecast
Health & Food Safety
• Ensures the team adheres to Health & Safety policies and standards
• Ensures the team adheres to Food Safety policies and standards
• Ensures the team cleans workstations adhering to Health & Food Safety Standards
• Ensures the cleaning schedules are completed daily and any areas missed are communicated to the Branch Manager
• Ensures the team wear Personal Protective Equipment in line with Health & Safety Policies
• Ensures kitchen logbook is filled out accurately and on time
• Ensures the branch risk assessments are implemented, trained and followed


THE CANDIDATE
• The right candidate will demonstrate our Core Values
• Is passionate about Wasabi and has visited our Branches
• Has previous experience in a customer service environment
• Excellent verbal communication
• Well groomed
• Ability to work all shifts as business needs
• Shows initiative and willingness to learn
• Is a Team Player

Our Values The Behaviours
Integrity Does the right thing even if no one is watching
Motivation Leading; influences others’ behavior
Passion Customer Focused
Adaptability Open to change
Communication Know your audience
Together TeamworkWasabi is New York's first fast-casual, grab-and-go traditional Japanese sushi and bento dining destination specializing in individually wrapped sushi, sushi sets, hot and cold Japanese bento, chirashi sushi, noodle soups, salads, Japanese tea, and traditional beverages. Founded in 2003 in London and expanded to 45+ locations throughout the UK. Wasabi Bento & Sushi in Time Square is one its first location to open in the US.

ROLE TITLE: FOH Team Leader

ROLE PURPOSE
The FOH Team Leader is part of the management team and plays a pivotal role in ensuring amazing customer service that wows every time. S(he) also ensures our team delivers food that is prepared, packaged and displayed to the highest possible standards, whilst complying with all quality checks and food safety control measures. S(he) supports the management team in ensuring the smooth running of branch operations and deputize in their absence.

KEY RESPONSIBILITIES
Leading Others
• Ensures the shift is organized and set for success
• Updates the deployment planner and conducts daily briefing; provides updates related to marketing, menu & ingredients or changes in standards as well as Risk Assessment training
• Ensures all team members adhere to uniform and grooming standards
• Completes iAudits; takes corrective action following company standards and policies
• Ensures team members’ rest breaks are allocated consistently and fairly
• Is a role model for the team by adhering to all statutory laws and company policies
• Creates a positive environment by praising team members on a task well done
• Provides feedback to the team members on areas that need improving
Training
• Conducts training for new team members following the relevant training pathway
• Ensures compliance training is completed within the employee’s first 2 weeks of work
• Ensures induction E-learning modules (Induction, H&S and Food Safety) are completed on the first day of work
• Reports weekly training figures to the Branch Manager
• Conducts training to ensure team members productivity is achieved within the probation period
• Schedules probation period reviews for new team members with the Branch Manager
• Coaches existing team members to drive performance
• Cross trains team members to improve productivity and morale
• Conducts one to one meetings with team members on a regular schedule
• Conducts annual re-training on compliance topics for existing team members
Standards & Display
• Ensures customer service that wows every time by following and coaching the Steps of Service
• Handles customer complaints following our brand standard guidelines
• Briefs the team on the latest Wasabi Way results
• Demonstrates teamwork by supporting the team in completing various tasks to deliver a great customer experience
• Confidently answers customer queries regarding our products and ingredients
• Ensures the team prepares all food items following the brand standard guidelines and relevant food safety standards
• Ensures food is displayed following the relevant planograms and brand standard guidelines
• Ensures food availability is maintained throughout the day following brand standard guidelines
Finance
• Ensures waste is recorded accurately throughout the day
• Ensures the team complete till transactions swiftly following the banking and cash handling policy
• Assigns cash tills, monitors and reports cash discrepancies to the Branch Manager
• Processes petty cash transactions following banking and cash handling policies
• Cashes out tills and banks the days takings following the banking and cash handling policy
• Processes bank deposits following banking and cash handling procedures
• Organizes change requests from the bank following the financial policies
• Reports cash/card discrepancies to the Branch Manager
• Conducts stock counts following all financial policies
• Orders stock in line with food production requirements and sales forecast
Health & Food Safety
• Ensures the team adheres to Health & Safety policies and standards
• Ensures the team adheres to Food Safety policies and standards
• Ensures the team cleans workstations adhering to Health & Food Safety Standards
• Ensures the cleaning schedules are completed daily and any areas missed are communicated to the Branch Manager
• Ensures the team wear Personal Protective Equipment in line with Health & Safety Policies
• Ensures kitchen logbook is filled out accurately and on time
• Ensures the branch risk assessments are implemented, trained and followed


THE CANDIDATE
• The right candidate will demonstrate our Core Values
• Is passionate about Wasabi and has visited our Branches
• Has previous experience in a customer service environment
• Excellent verbal communication
• Well groomed
• Ability to work all shifts as business needs
• Shows initiative and willingness to learn
• Is a Team Player

Our Values The Behaviours
Integrity Does the right thing even if no one is watching
Motivation Leading; influences others’ behavior
Passion Customer Focused
Adaptability Open to change
Communication Know your audience
Together TeamworkWasabi is New York's first fast-casual, grab-and-go traditional Japanese sushi and bento dining destination specializing in individually wrapped sushi, sushi sets, hot and cold Japanese bento, chirashi sushi, noodle soups, salads, Japanese tea, and traditional beverages. Founded in 2003 in London and expanded to 45+ locations throughout the UK. Wasabi Bento & Sushi in Time Square is one its first location to open in the US.