Hiring Immediately: Service Manager!

The ideal candidate will have 2-5 years of high-volume full-service restaurant experience. 

We offer our Service Manager benefits and perks -- here are a few:

• Quarterly Bonus
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance 
• Domestic Partner Benefits
• Paid Time Off
• 401 (k)

The legendary Joe’s Stone Crab first opened in Miami Beach in 1913. It all began when Joseph Weiss, the “Joe” of Joe’s Stone Crab, and his wife Jennie set up seven or eight tables on the front porch of the house they owned. More than 100 years later, Joe’s has become one of the most beloved and widely recognized restaurants in the world, famous for its Florida Stone Crab, signature sides and key lime pie. In 2000, a partnership was born between the Sawitz/Weiss family and founder of Lettuce Entertain You, Richard Melman. Together they opened Joe’s Seafood, Prime Steak & Stone Crab in Chicago, a sophisticated restaurant featuring a selection of prime steaks, quality seafood and the signature dishes of Joe’s Stone Crab. The restaurant quickly built a reputation as one of the most popular restaurants in Chicago. In 2004, Joe's premiered in Las Vegas at the Forum Shops at Caesars, and in 2014 opened its doors in the heart of Washington DC, just steps from the White House.

Caring. Creative. Careers.
​
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
​
EOE. We participate in E-Verify / Participamos en E-Verify

The Service Manager (also known as a Restaurant Manager) maintains primary focus on running shifts; leads and directs the daily operations of a restaurant and consistently delivers an exceptional guest and employee experience; leads and develops the front of house (FOH) and back of house (BOH) teams while fostering our Culture of Caring; and assists the General Manager (GM) in driving sales, managing costs, growing the business. Also leads pre-shift meetings and participates in line, temperature and cooler checks; oversee all closing manager duties including counting down the safe, reviewing labor sheets and preparing nightly numbers email; and updates and maintains sidework and cleanliness.

Essential Functions

• Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
• Respond immediately and effectively to guest and employee needs and feedback
• Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs require
• Assist GM in managing costs, driving sales and growing the business in support of financial goals
• Partner with GM and management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems and tools)
• Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination
• Perform opening sanitation checklist, pre-shift line check and shift walk-throughs
• Balance, pare and maintain security of all cash banks
• Prepare for and conduct pre-shift and other employee meetings
• Ensure repair and maintenance needs are addressed
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage, quality and presentation standards, including temperature controls
• Monitor and ensure the restaurant and the team’s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company in interactions with legal and regulatory authorities 
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed
• Travel overnight occasionally as needed
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Organize and conduct periodic informational seminars for employees
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties assigned as needed 

Hiring Immediately: Service Manager!

The ideal candidate will have 2-5 years of high-volume full-service restaurant experience. 

We offer our Service Manager benefits and perks -- here are a few:

• Quarterly Bonus
• Blue Cross Blue Shield Medical Insurance
• Dental & Vision Insurance 
• Domestic Partner Benefits
• Paid Time Off
• 401 (k)

The legendary Joe’s Stone Crab first opened in Miami Beach in 1913. It all began when Joseph Weiss, the “Joe” of Joe’s Stone Crab, and his wife Jennie set up seven or eight tables on the front porch of the house they owned. More than 100 years later, Joe’s has become one of the most beloved and widely recognized restaurants in the world, famous for its Florida Stone Crab, signature sides and key lime pie. In 2000, a partnership was born between the Sawitz/Weiss family and founder of Lettuce Entertain You, Richard Melman. Together they opened Joe’s Seafood, Prime Steak & Stone Crab in Chicago, a sophisticated restaurant featuring a selection of prime steaks, quality seafood and the signature dishes of Joe’s Stone Crab. The restaurant quickly built a reputation as one of the most popular restaurants in Chicago. In 2004, Joe's premiered in Las Vegas at the Forum Shops at Caesars, and in 2014 opened its doors in the heart of Washington DC, just steps from the White House.

Caring. Creative. Careers.
​
Join the Lettuce Entertain You team! Our 100+ restaurants are nationally recognized for great food and service and as great places to work. We hire and care deeply for people with creativity, passion and the drive to be the best. And we reward our teams with top notch benefits, career-long training and development and opportunities for growth. If you want a career at a progressive company with a long-standing commitment to people, join our caring and creative team.
​
EOE. We participate in E-Verify / Participamos en E-Verify

The Service Manager (also known as a Restaurant Manager) maintains primary focus on running shifts; leads and directs the daily operations of a restaurant and consistently delivers an exceptional guest and employee experience; leads and develops the front of house (FOH) and back of house (BOH) teams while fostering our Culture of Caring; and assists the General Manager (GM) in driving sales, managing costs, growing the business. Also leads pre-shift meetings and participates in line, temperature and cooler checks; oversee all closing manager duties including counting down the safe, reviewing labor sheets and preparing nightly numbers email; and updates and maintains sidework and cleanliness.

Essential Functions

• Organize, run and supervise smooth and efficient daily shifts (including opening and closing shifts), ensuring an exceptional guest and employee experience
• Provide guidance and leadership to hourly and management teams while fostering our Culture of Caring
• Respond immediately and effectively to guest and employee needs and feedback
• Maintain proficiency in job functions of all FOH and BOH positions and provide active back-up support when business needs require
• Assist GM in managing costs, driving sales and growing the business in support of financial goals
• Partner with GM and management team to interview, hire, onboard, train, schedule, supervise and develop all FOH and BOH hourly employees (including proficient use of online applicant tracking, training and other HR systems and tools)
• Monitor, address and document individual hourly employee performance through on-going feedback, positive recognition, formal performance reviews, coaching and, when necessary, disciplinary action up to and including employment termination
• Perform opening sanitation checklist, pre-shift line check and shift walk-throughs
• Balance, pare and maintain security of all cash banks
• Prepare for and conduct pre-shift and other employee meetings
• Ensure repair and maintenance needs are addressed
• Understand and follow the food allergy procedure and special orders/restrictions
• Ensure proper food storage, quality and presentation standards, including temperature controls
• Monitor and ensure the restaurant and the team’s compliance with all Company and restaurant policies and procedures as well as all legal and regulatory requirements (including but not limited to safety and sanitation regulations and alcohol management) and represent the restaurant and Company in interactions with legal and regulatory authorities 
• Perform regular and ad hoc inventories of food, beverage and restaurant supplies and track high cost items; place food, beverage and restaurant supply orders; and accept and inspect deliveries
• Work a variety of days and shifts (including early mornings, late nights and weekends) at multiple sites as needed
• Travel overnight occasionally as needed
• Safely and effectively use and operate all necessary tools, utensils, equipment and software (for example, restaurant management software, etc.)
• Effectively communicate in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively in a busy, stressful environment
• Work in a confined, crowded space of variable light, noise and temperature levels
• Move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, occasionally move and/or lift up to 50 pounds
• Stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties

• Model and promote teamwork across all teams
• Use tact and good judgment when dealing with challenges pertaining to guests, vendors and employees, and respond with patience and courtesy
• Organize and conduct periodic informational seminars for employees
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Other duties assigned as needed