WatchHouse is a group of specialty coffee Houses across iconic neighbourhoods in London, Bath and New York. Founded with the intent to offer more than just a place to grab a quick cup of coffee, WatchHouse emphasises the concept of "Modern Coffee". We pride ourselves on our passionate people, industry leading coffee and thoughtfully considered spaces. Every day we live our vision to enrich and inspire through Modern Coffee.
We are looking for skilled and experienced Senior Barista Baristas to join our team in WatchHouse Bath!Directly reports into (Line Manager): House Manager, working in cohesion with the Head Barista.
Key Responsibilities:
- Quality of all coffee & drinks which leave the bar
- Ensuring the entire team is aware of current drinks offerings and standards.
- Day to day management of the bar team.
- Leadership & Mentoring of the bar team.
- Management of the bar stocks.
- Training & Development of the bar team, take a proactive approach in identifying opportunities for progression and highlighting training needs
- Meet and communicate regularly with the House Manager providing valuable insights and ideas on:
- Bar Staff Scheduling.
- Drinks Sales & Speed of Service Opportunities
- Drinks Training & Development
In Short:
A Senior Barista in WatchHouse, you play a critical role in ensuring the excellent quality of the drinks we serve – you’re a leader for the standard of drinks served in your shop, even when you’re not there. Alongside the Head Barista, you help to educate and excite the team, maintain the equipment and machines, you provide unparalleled hospitality to build our customer base, and cultivate and positively foster the WatchHouse culture.
The role in more detail:
From the bar, our Senior Baristas are the next generation of Head Baristas. They work alongside their team of baristas ensuring the WatchHouse coffee and drinks standards are followed at all times. You’ll support and lead the Barista team to produce the highest quality drinks at speed.Alongside the Head Barisa, you support the running the whole coffee area/bar to impeccably high standards and working closely with the House Manager. You do your fair share of opens and closes, leading by example and setting the standards for what is expected from the rest of your team on site.
Stock Control and Ordering
You support ordering products, as well as stock control and recording wastage reporting to avoid shortages or surplus. Tackle inefficiencies and wastage. Ensure an ongoing professional and courteous relationship with key suppliers in your section. You’ll take an active role in completing the weekly stock take.
HACCP
You ensure we adhere to food safety, health & safety, HACCP and COSHH requirements.
Maintenance
You troubleshoot faults with equipment and repair basic equipment failures. Check and replace all equipment, machines and filters, where necessary. Resolve or report maintenance issues appropriately and maintain the cleaning routine. Know who to call for repairs and advice. Update all maintenance logs (grinders, recipes, water).
Customer Experience
Living our WatchHouse Values and always creating good vibes, looking after regulars and going out of your way to make connections with new customers. You’ll have outstanding knowledge of our products, focus on quality, efficient speed of service, and eye for cleanliness – all the while, being welcoming and creating a unique, characterful atmosphere. You strive for excellence in every drink my team makes.You lead by example; coach and develop others, identify talent and training requirements, give constructive feedback for the good of team development and customer experience, and always look to bring out the best in people.You guide espresso technique, basic steaming technique, and workflow of others. Train batch brew production, diagnose faults and find solutions. Quality test drinks and provides feedback in a positive and constructive way. You coach Senior baristas on maintenance skill.
Key to this role:
- Proactive and diligent about getting stuff done .
- A patient and caring coach, encouraging and supportive of others .
- Always well-presented and wearing the following WatchHouse uniform standards.
- Positive, upbeat and bringing personality and soul to the role- a real people-person who is a team player through and through, calm under pressure and is comfortable having difficult conversations if needed. I do this in a professional manner.
- Someone who works brilliantly with others I am also supportive of the rest of the WatchHouse business- always willing to help if I am able to.
- Meticulous about cleanliness and love the little details and super organized.
- Always humble and hungry to learn more – striving for excellence .
- Passionate about hospitality, specialty coffee + food and inspiring others using my knowledge.
What you can expect at WatchHouse:
- Beautifully designed Houses, working on industry leading equipment and fellow hospitality professionals.
- Contracted hours every week to give you stability and able to plan your personal life.
- Empathetic managers who will be flexible on your needs.
- Free coffee, tea and WatchHouse made drinks (even on your days off!)
- Providing on and off shift training when you join the team to ensure you are set for success.
- Access to SCA training (depending on your role).
- 250g of free coffee each month.
- Access to the Cycle to work scheme.
- A day off shift induction within your first two weeks of joining WatchHouse.
- Genuine opportunities for career growth within WatchHouse as we continue to grow.
- Free lunch on every shift.
- A social budget for each location to have fun with your team outside of work.
- An invite to the annual WatchHouse Party; including presenting the Core Value Awards and prizes such as a trip to Coffee Farms!
- 30% of food in any of our Houses, any time.
- 30% of our WatchHouse retail coffee, any time.
Working at WatchHouse.WatchHouse was born from a passion to do better. Diligence and attention to detail are paramount to what we do, we focus on the detail. We strive for perfection. We really care
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We are a people first business, curious and interested in those around us. We treat everyone with respect. We pride ourselves on creating an environment where diversity is celebrated, equality is insisted and inclusion expected.
A company where we believe in having the right person in the role; personality and individuality at the top of the list of what we are looking for in applications and throughout our hiring process.
We also know that everyone is different, and we value and respect diversity, standing up for equality and standing against any form of discrimination.
Decisions about and the treatment of people at work should be based on the individual’s abilities, skills, performance, and behaviour- these should be assessed against the WatchHouse job description requirements for each individual role.
We are always patient and considerate towards others. Encouraging, approachable and communicating brilliantly. We strive to be the best we can be, by giving and receiving regular and honest feedback in a professional manner.
We plan, prioritise and are mindful and respect the time of others. We complete every task to the best of our ability. Always happy to ask for help, work in cohesion with other people/departments and share successes.
We work to make WatchHouse an environment of trust and comradery, where others are inspired to play their part in working effectively together. Building strong relationships with others and demonstrating positive energy. We recognise and value the contribution of others across the business, working together to deliver the Modern Coffee experience to each and every person touched by our business.
Our four core values - passion, can do, diligence and empathy - are what make WatchHouse who we are. Our decisions are made based on these principles. To grow and succeed at WatchHouse, it is imperative that these values also resonate strongly with you and can drive your ambition in the same way they do ours.
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