General Manager

About WatchHouse. 
 
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand. 
 
Our purpose is, and has always been, to evolve and elevate experiences. 
 
Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee. 
 
From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond. 
 
Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors. 
 
Join our team and grow with us. 

About the House Manager role. 

The House Manager is accountable for the overall success of the House, leading the team to deliver exceptional guest experiences, operational excellence and strong commercial performance. As the leader of the House, the role drives a value-driven high-performance culture ensuring brand standards, team development and profitability are consistently achieved. Through inspiring leadership and full ownership of the House, the House Manager creates an environment where the team thrives, guests return and the business continues to grow. 

What you will bring. 

• Minimum 2 years of management experience in a similar hospitality environment. 

• Ability to motivate and develop teams through effective coaching, clear communication, and visible leadership, building positive relationships, collaboration, and a strong team culture. 

• Strong commercial acumen with the ability to analyse performance, manage budgets, and drive sales and profitability. 

• Great operational understanding with the ability to support service delivery and maintain brand standards. 

• Confident and dependable, with the ability to make sound decisions, take ownership of responsibilities. 

• Well-organised and detail-oriented, with a strong understanding of guest experience, compliance, health and safety, and brand standards. 

• Adaptable and resilient, able to remain calm under pressure, respond positively to challenges, and take a practical, solutions-focused approach. 

• Passionate about delivering exceptional guest experiences and supporting a high-performing team. 

What you will do. 

• Lead and inspire your team to consistently deliver the Modern Coffee experience, ensuring every guest interaction reflects our core values and brand standards. 

• Accountable for the House performance, sales, profitability, guest experience, and operational excellence. 

• Build a high-performing team by setting clear expectations, developing, coaching, and fostering accountability. 

• Maintain exceptional standards across service, compliance, operations, and health & safety. 

• Drive commercial performance through effective financial management, ownership of KPIs, and identify growth opportunities. 

• Lead by example as a visible and hands-on leader, creating an environment where the team thrives and best in class hospitality is consistently delivered. 

• Act as a brand ambassador, championing and protecting our culture, brand standards, and reputation, and ensuring they are embedded in everything we do. 

• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction. 

What we offer. 

• Annual bonus opportunity of up to £8,000, paid quarterly. 

• Salary range between £33,000 to £36,000 plus tronc, depending on assigned House (Brunch House)
  

• 40-hour full-time contracts, daytime only with no late finishes. 

• Refer a friend bonus of up to £500 when you bring great people into the team. 

• Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it. 

• Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts. 

• Your own Career Pathway and training plan, with best-in-class development on and off shift. 

• Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent). 

• Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent). 

• Lunch provided every shift along with selected coffee and drinks (even on your days off). 

• Complimentary 1829 blend to take home every month. 

• 30% off food and retail coffee in any House, any time. 

• A monthly team social budget (performance-based) to celebrate with your team. 

• Annual Core Values awards and team party. 

Working at WatchHouse. 

We are a people-first business that celebrates diversity, insists on equality and expects inclusion. We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind. Every decision is based fairly on skills, abilities, performance and behaviour. We work with empathy and professionalism, communicate openly, share honest feedback and support one another to be our best. 

Our Job Application Privacy Notice 

About WatchHouse. 
 
Founded in 2014 in Bermondsey, London, we have grown from a neighbourhood coffee House into an international specialty coffee brand. 
 
Our purpose is, and has always been, to evolve and elevate experiences. 
 
Our pursuit of excellence across coffee, design, and hospitality is what we call Modern Coffee. 
 
From Espresso Bars to Brunch Houses, we welcome guests within the world's most vibrant neighbourhoods across London, Bath, New York, and beyond. 
 
Our Core Values of Passion, Empathy, Diligence, and Drive are our shared language. They set one standard across all of our Houses. They shape how we work, how we grow, and how every guest feels when they walk through our doors. 
 
Join our team and grow with us. 

About the House Manager role. 

The House Manager is accountable for the overall success of the House, leading the team to deliver exceptional guest experiences, operational excellence and strong commercial performance. As the leader of the House, the role drives a value-driven high-performance culture ensuring brand standards, team development and profitability are consistently achieved. Through inspiring leadership and full ownership of the House, the House Manager creates an environment where the team thrives, guests return and the business continues to grow. 

What you will bring. 

• Minimum 2 years of management experience in a similar hospitality environment. 

• Ability to motivate and develop teams through effective coaching, clear communication, and visible leadership, building positive relationships, collaboration, and a strong team culture. 

• Strong commercial acumen with the ability to analyse performance, manage budgets, and drive sales and profitability. 

• Great operational understanding with the ability to support service delivery and maintain brand standards. 

• Confident and dependable, with the ability to make sound decisions, take ownership of responsibilities. 

• Well-organised and detail-oriented, with a strong understanding of guest experience, compliance, health and safety, and brand standards. 

• Adaptable and resilient, able to remain calm under pressure, respond positively to challenges, and take a practical, solutions-focused approach. 

• Passionate about delivering exceptional guest experiences and supporting a high-performing team. 

What you will do. 

• Lead and inspire your team to consistently deliver the Modern Coffee experience, ensuring every guest interaction reflects our core values and brand standards. 

• Accountable for the House performance, sales, profitability, guest experience, and operational excellence. 

• Build a high-performing team by setting clear expectations, developing, coaching, and fostering accountability. 

• Maintain exceptional standards across service, compliance, operations, and health & safety. 

• Drive commercial performance through effective financial management, ownership of KPIs, and identify growth opportunities. 

• Lead by example as a visible and hands-on leader, creating an environment where the team thrives and best in class hospitality is consistently delivered. 

• Act as a brand ambassador, championing and protecting our culture, brand standards, and reputation, and ensuring they are embedded in everything we do. 

• Always demonstrate and embody our core values of passion, drive, empathy, and diligence in every interaction. 

What we offer. 

• Annual bonus opportunity of up to £8,000, paid quarterly. 

• Salary range between £33,000 to £36,000 plus tronc, depending on assigned House (Brunch House)
  

• 40-hour full-time contracts, daytime only with no late finishes. 

• Refer a friend bonus of up to £500 when you bring great people into the team. 

• Employee Assistance Programme with Hospitality Action, offering confidential support whenever you need it. 

• Monthly pay, plus access to Stream so you can draw on part of your earned wages before payday and access exclusive discounts. 

• Your own Career Pathway and training plan, with best-in-class development on and off shift. 

• Specialty Coffee Association (SCA) training to expand your coffee knowledge and skills (role dependent). 

• Access to worldwide coffee competitions, win trips to origins and suppliers visit (role dependent). 

• Lunch provided every shift along with selected coffee and drinks (even on your days off). 

• Complimentary 1829 blend to take home every month. 

• 30% off food and retail coffee in any House, any time. 

• A monthly team social budget (performance-based) to celebrate with your team. 

• Annual Core Values awards and team party. 

Working at WatchHouse. 

We are a people-first business that celebrates diversity, insists on equality and expects inclusion. We hire for personality and individuality, value everyone's differences and stand firmly against discrimination of any kind. Every decision is based fairly on skills, abilities, performance and behaviour. We work with empathy and professionalism, communicate openly, share honest feedback and support one another to be our best. 

Our Job Application Privacy Notice