WHO ARE WE

Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.

At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on the looking for a passionate and guest-focused Assistant Wellbeing/Spa Receptionist to become a valued part of our outstanding SENSORY Spa & Wellbeing team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.

If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

The Assistant Wellbeing/Spa Receptionist is responsible for ensuring that the highest levels of customer service are achieved and that all standards are met and maintained. The Assistant Wellbeing/Spa Receptionist serves as the main point of contact for all hotel guests and residents, and works in tandem with management and other departments to ensure guests have an ultimate wellness experience. You are professional, positive and able to maintain a calm and friendly demeanour while delivering outstanding service to our guests. Your responsibilities will include, but are not limited to:

·       Responsible for greeting every guest upon arrival.

·       Ensure health forms are filled out fully using Zenoti System.

·       Provide each guest with a locker and tour of facilities.

·       Process guests' check out, calculate charges and receive payments using Zenoti.

·       Provide guidance to clients on the procedures at the spa.

·       Answer telephone calls and provide accurate information to clients.

·       Introduce new beauty products to clients and educate them on their uses and benefits whilst demonstrating a thorough knowledge of the treatments and products employed in treatments.

·       Open and close the facilities at the appropriate time.

·        Assist in developing promotional events, which focus on increasing the clientele of the facilities. 

YOUR BENEFITS WORKING AS AN ASSISTANT WELLBEING/SPA RECEPTIONIST AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:

·       Access to Mental Health First Aiders

·       An extra day off to celebrate your birthday

·       Cycle to Work Scheme

·       Employee Referral Scheme

·       Season Ticket Loan

·       Enhanced Maternity and Paternity Policies

·       Eye Care Voucher Scheme

·       Social and Employee Wellness Activities

·       Employee Assistance Programme, including 24/7 virtual GP and financial advisors

·       Two hotel-wide social events per year, plus additional team gatherings

·       Flexible Work Policy

·       Complimentary dry cleaning for uniforms and work attire

·       Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

·       Guest Experience Programme

·       50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London

·       30% Discount on internal spa treatments

·       30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

·       Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

·       Complimentary meals prepared daily by our chefs

·       Two fully paid Study Days per year (in addition to annual leave)

·       Two fully paid Volunteer Days per year (in addition to annual leave)

·       Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group

·       Additional perks through YuLife

·       Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

·       Hotel of the Year – Group (2023) | Catey Awards

·       Hotel of the Year – London (2022/2023) | AA Hospitality Awards

·       Forbes Five-Star Rating | 2022/2023

·       Forbes Five-Star Rating | 2023/2024

·       Forbes Five-Star Rating | 2024/2025

·       Forbes Five-Star Rating | 2025/2026

·       Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024

·       Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Please note: All applicants for the role of Assistant Wellbeing/Spa Receptionist must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.

WHO ARE WE

Nestled in the heart of London’s prestigious Square Mile, Pan Pacific London seamlessly blends graceful luxury, innovative wellness, world-class dining, and exceptional service.

Featuring 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY, our state-of-the-art wellbeing floor, complete with an infinity pool, advanced gym, and indulgent spa treatments.

At Pan Pacific London, luxury meets excellence and we invite you to be part of it.

ABOUT YOU

We’re on the looking for a passionate and guest-focused Assistant Wellbeing/Spa Receptionist to become a valued part of our outstanding SENSORY Spa & Wellbeing team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you strive to create memorable experiences at every opportunity.

If you take pride in your work, pay close attention to detail, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

The Assistant Wellbeing/Spa Receptionist is responsible for ensuring that the highest levels of customer service are achieved and that all standards are met and maintained. The Assistant Wellbeing/Spa Receptionist serves as the main point of contact for all hotel guests and residents, and works in tandem with management and other departments to ensure guests have an ultimate wellness experience. You are professional, positive and able to maintain a calm and friendly demeanour while delivering outstanding service to our guests. Your responsibilities will include, but are not limited to:

·       Responsible for greeting every guest upon arrival.

·       Ensure health forms are filled out fully using Zenoti System.

·       Provide each guest with a locker and tour of facilities.

·       Process guests' check out, calculate charges and receive payments using Zenoti.

·       Provide guidance to clients on the procedures at the spa.

·       Answer telephone calls and provide accurate information to clients.

·       Introduce new beauty products to clients and educate them on their uses and benefits whilst demonstrating a thorough knowledge of the treatments and products employed in treatments.

·       Open and close the facilities at the appropriate time.

·        Assist in developing promotional events, which focus on increasing the clientele of the facilities. 

YOUR BENEFITS WORKING AS AN ASSISTANT WELLBEING/SPA RECEPTIONIST AT PAN PACIFIC LONDON

As a company, we take pride in our close-knit culture, commitment to development, and focus on wellbeing. Here’s what we offer:

·       Access to Mental Health First Aiders

·       An extra day off to celebrate your birthday

·       Cycle to Work Scheme

·       Employee Referral Scheme

·       Season Ticket Loan

·       Enhanced Maternity and Paternity Policies

·       Eye Care Voucher Scheme

·       Social and Employee Wellness Activities

·       Employee Assistance Programme, including 24/7 virtual GP and financial advisors

·       Two hotel-wide social events per year, plus additional team gatherings

·       Flexible Work Policy

·       Complimentary dry cleaning for uniforms and work attire

·       Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year

·       Guest Experience Programme

·       50% Discount on Food and Beverage at Food & Beverage outlets at Pan Pacific London

·       30% Discount on internal spa treatments

·       30% Discount on Food & Beverage across Pan Pacific Hotel Group properties

·       Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group

·       Complimentary meals prepared daily by our chefs

·       Two fully paid Study Days per year (in addition to annual leave)

·       Two fully paid Volunteer Days per year (in addition to annual leave)

·       Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group

·       Additional perks through YuLife

·       Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe—including seven new openings by 2025. Known for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City

Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

·       Hotel of the Year – Group (2023) | Catey Awards

·       Hotel of the Year – London (2022/2023) | AA Hospitality Awards

·       Forbes Five-Star Rating | 2022/2023

·       Forbes Five-Star Rating | 2023/2024

·       Forbes Five-Star Rating | 2024/2025

·       Forbes Five-Star Rating | 2025/2026

·       Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024

·       Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Please note: All applicants for the role of Assistant Wellbeing/Spa Receptionist must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required from all candidates at the interview stage.