Overview: Sr Manager – International Technology is responsible for leading the execution of scalable, secure, and guest-centric technology solutions throughout the UK/Europe.

Key Responsibilities:

Strategic Leadership

•           Define and execute the UK/European technology roadmap aligned with global business strategy

•           Responsible for regional Strategic Leadership and Global Tech alignment

•           Oversee technology budgets, ensuring efficient use

•           Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growth

Technology Operations

•           Oversee technology support operations across (REGION) POS, KDS, inventory, supply chain, and reporting

•           Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology

•           Ensure seamless tech implementation for new restaurant openings and market entries.

•           Ensure data integrity and compliance

Team & Culture

•           Lead and mentor a distributed team of technology professionals and vendor partners.

•           Build a culture of innovation, collaboration, and accountability across technology and restaurant operations

•           Serve as the regional technology representative within the global leadership team. Bridges Global Digital Strategy with regional operational needs

Vendor Management

•           Manage vendor relationships and technology contracts across multiple markets

•           Evaluate and negotiate third-party solutions to drive ROI and operational scalability. Maintain compliance with GDPR and regional data-privacy standards

•           Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations

•           Partner with franchisees and field operations to deliver training and consistent technology adoption

Qualifications:

·       Bachelor’s degree in Information Technology, Computer Science, or related field is preferred. (MBA preferred)

·       10+ yrs in tech leadership roles within restaurant, retail, or hospitality sectors

·       Proven success in multi-market technology oversight

·       Expertise in digital and restaurant technology platforms

·       Understanding of cybersecurity & regulatory market environments

·       Ability to manage cross-functional teams & complex vendor ecosystems

Overview: Sr Manager – International Technology is responsible for leading the execution of scalable, secure, and guest-centric technology solutions throughout the UK/Europe.

Key Responsibilities:

Strategic Leadership

•           Define and execute the UK/European technology roadmap aligned with global business strategy

•           Responsible for regional Strategic Leadership and Global Tech alignment

•           Oversee technology budgets, ensuring efficient use

•           Identify and deploy innovative digital tools that enhance guest experience, streamline operations, and support market growth

Technology Operations

•           Oversee technology support operations across (REGION) POS, KDS, inventory, supply chain, and reporting

•           Manage customer-facing platforms including CRM, loyalty, digital ordering, delivery integrations, and marketing technology

•           Ensure seamless tech implementation for new restaurant openings and market entries.

•           Ensure data integrity and compliance

Team & Culture

•           Lead and mentor a distributed team of technology professionals and vendor partners.

•           Build a culture of innovation, collaboration, and accountability across technology and restaurant operations

•           Serve as the regional technology representative within the global leadership team. Bridges Global Digital Strategy with regional operational needs

Vendor Management

•           Manage vendor relationships and technology contracts across multiple markets

•           Evaluate and negotiate third-party solutions to drive ROI and operational scalability. Maintain compliance with GDPR and regional data-privacy standards

•           Ensure system uptime, service SLAs, and rapid issue resolution to support daily restaurant operations

•           Partner with franchisees and field operations to deliver training and consistent technology adoption

Qualifications:

·       Bachelor’s degree in Information Technology, Computer Science, or related field is preferred. (MBA preferred)

·       10+ yrs in tech leadership roles within restaurant, retail, or hospitality sectors

·       Proven success in multi-market technology oversight

·       Expertise in digital and restaurant technology platforms

·       Understanding of cybersecurity & regulatory market environments

·       Ability to manage cross-functional teams & complex vendor ecosystems