Employee Records
Franchise Operations Manager - Europe
Wendy's UK
Full Time
Hybrid remote
5 Years Experience
Coins Icon Competitive salary
Franchise Operations Manager - Europe
Wendy's UK

Full Time
Hybrid remote
5 Years Experience
Coins Icon Competitive salary
Skills
Leadership
Strategic
Partnership
Description

Operates as a Trusted Advisor to our franchised partners within assigned countries in the planning and execution of their launch and the subsequent ongoing development/growth of their business.

Consults and influences commercial and strategic behavior / decision-making that supports the long-term development of sales/customer count growth, operational standards, financial results, investment requirements and development targets.

Effectively utilises data from restaurant audits, sales reports and other sources of insight to align objectives with franchisees and achieve business goals. Builds actionable plans that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the marketplace.

Ensures focus on Wendy’s brand reputation by influencing operational performance and overall customer satisfaction in all restaurants as assigned.  Enforces and executes brand protection policies and partners with franchisees to resolve issues.

Works closely with Leadership to align on market priorities and allocate resources, where required, to develop markets.  Leads Business Review process with Leadership and franchised partners.

What You'll Do

Franchise Consultant / Trusted Advisor – Consults each individual franchise organization at a high level in a way that ensures we achieve our mutual goals.  A trusted advisor in areas such as business strategy, commercial performance and market development.  Crucially, converts this knowledge and relationship in to influence that supports overall business growth.

Country Performance and Management – Identifies the individual requirements of each of their assigned franchisees, based on their specific circumstances and takes appropriate action.

Partners with franchise organisations in strategic and country-level planning to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans, new restaurants, and enhanced facilities. Is an expert on economic model and profit roadmaps of their country and consults to improve economic model yearly. Supports franchisee leaders and coaches on operational performance and measures

New Market Launches – Partners closely with new franchise partners and Wendy’s support functions to plan and execute outstanding new market launches.  Identifies and remedies and potential barriers, and keeps leadership informed of any issues that require escalation.  Maintains a ‘high-care’ approach post-opening that ensures moving to BAU as quickly as possible.

Operational Excellence –Conduct restaurant evaluations with franchisee operators to assess performance on Wendy’s brand standards and then coaching to make improvements. Coach, teach and expect Franchise Head of operations to implement Wendy’s core operating systems to build a culture of operational pride and excellence.  Uses data effectively to triage and diagnose root cause of opportunity and ensure immediate corrective action

Development/Restaurant Growth - Work closely with regional development team to define, activate and support plans for franchisees to grow, re-image and re-invest in their restaurants using Joint Capital Planning processes, development commitments and ongoing capital investments in their restaurants.

What You'll Bring

·       Bachelor’s degree in business or related field – preferred but not required.

·       Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations

·       Ability to travel across the UK & Europe – this is a hybrid role with 70% travel

·       High levels of business acumen and strategic mindset that combine to deliver outstanding consulting/influencing performance.

·       Ability to lead, influence and develop organisational capability as well as achieve results with a diverse group of stakeholders.

·       Natural capacity to quickly establish and build effective relationships across the organization.

·       Ability to use data from various sources to identify opportunity and diagnose root-cause, moving swiftly to remedy.

What You'll Get

Competitive Salary

Bonus Scheme

Private Health and Dental Care

25 days paid leave plus 8 bank holidays

Employee Assistance Program – free mental heath support, legal guidance, financial advice and more, whenever you needed.



Operates as a Trusted Advisor to our franchised partners within assigned countries in the planning and execution of their launch and the subsequent ongoing development/growth of their business.

Consults and influences commercial and strategic behavior / decision-making that supports the long-term development of sales/customer count growth, operational standards, financial results, investment requirements and development targets.

Effectively utilises data from restaurant audits, sales reports and other sources of insight to align objectives with franchisees and achieve business goals. Builds actionable plans that are aligned with the franchisee and drive meaningful growth of the brand with the consumer in the marketplace.

Ensures focus on Wendy’s brand reputation by influencing operational performance and overall customer satisfaction in all restaurants as assigned.  Enforces and executes brand protection policies and partners with franchisees to resolve issues.

Works closely with Leadership to align on market priorities and allocate resources, where required, to develop markets.  Leads Business Review process with Leadership and franchised partners.

What You'll Do

Franchise Consultant / Trusted Advisor – Consults each individual franchise organization at a high level in a way that ensures we achieve our mutual goals.  A trusted advisor in areas such as business strategy, commercial performance and market development.  Crucially, converts this knowledge and relationship in to influence that supports overall business growth.

Country Performance and Management – Identifies the individual requirements of each of their assigned franchisees, based on their specific circumstances and takes appropriate action.

Partners with franchise organisations in strategic and country-level planning to drive market growth and performance, brand ranking and growth through excellent operations, marketing plans, new restaurants, and enhanced facilities. Is an expert on economic model and profit roadmaps of their country and consults to improve economic model yearly. Supports franchisee leaders and coaches on operational performance and measures

New Market Launches – Partners closely with new franchise partners and Wendy’s support functions to plan and execute outstanding new market launches.  Identifies and remedies and potential barriers, and keeps leadership informed of any issues that require escalation.  Maintains a ‘high-care’ approach post-opening that ensures moving to BAU as quickly as possible.

Operational Excellence –Conduct restaurant evaluations with franchisee operators to assess performance on Wendy’s brand standards and then coaching to make improvements. Coach, teach and expect Franchise Head of operations to implement Wendy’s core operating systems to build a culture of operational pride and excellence.  Uses data effectively to triage and diagnose root cause of opportunity and ensure immediate corrective action

Development/Restaurant Growth - Work closely with regional development team to define, activate and support plans for franchisees to grow, re-image and re-invest in their restaurants using Joint Capital Planning processes, development commitments and ongoing capital investments in their restaurants.

What You'll Bring

·       Bachelor’s degree in business or related field – preferred but not required.

·       Minimum 5 years’ experience with increasing responsibility in operations management, including P&L management of multi-unit operations

·       Ability to travel across the UK & Europe – this is a hybrid role with 70% travel

·       High levels of business acumen and strategic mindset that combine to deliver outstanding consulting/influencing performance.

·       Ability to lead, influence and develop organisational capability as well as achieve results with a diverse group of stakeholders.

·       Natural capacity to quickly establish and build effective relationships across the organization.

·       Ability to use data from various sources to identify opportunity and diagnose root-cause, moving swiftly to remedy.

What You'll Get

Competitive Salary

Bonus Scheme

Private Health and Dental Care

25 days paid leave plus 8 bank holidays

Employee Assistance Program – free mental heath support, legal guidance, financial advice and more, whenever you needed.



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