Job Summary:

The Customer Service Manager / Lobby Host plays a crucial role in ensuring an excellent dining experience for guests in a Wendy's. This position is responsible for maintaining a welcoming atmosphere, ensuring customer satisfaction, managing lobby cleanliness, and supporting overall front-of-house operations.

Key Responsibilities:

Customer Engagement & Satisfaction:

• Greet and welcome guests with a friendly and professional attitude.

• Assist customers with menu selections, promotions, and special requests.

• Handle customer inquiries, concerns, and complaints promptly and professionally.

• Ensure fast and efficient service by coordinating with kitchen and counter staff.

• Conduct periodic table visits to gather customer feedback and enhance their experience.

Lobby & Dining Area Management:

• Monitor and maintain cleanliness in the lobby, dining area, restrooms, and condiment stations.

• Ensure tables and seating areas are cleaned and sanitized regularly.

• Restock napkins, condiments, utensils, and other essential supplies.

• Manage customer flow and seating arrangements to optimize service.

Team Coordination & Operations Support:

• Work closely with kitchen, counter, and management teams to maintain smooth operations.

• Train and coach front-line employees on customer service best practices.

• Assist in managing order accuracy and timely service.

• Monitor inventory of front-of-house supplies and report any shortages.

Why Join Us?

• Competitive salary and benefits.

• Growth opportunities within the company.

• Fun and dynamic work environment.

• Training and development programs.

Apply now and be part of a team that values customer service and hospitality!

Job Summary:

The Customer Service Manager / Lobby Host plays a crucial role in ensuring an excellent dining experience for guests in a Wendy's. This position is responsible for maintaining a welcoming atmosphere, ensuring customer satisfaction, managing lobby cleanliness, and supporting overall front-of-house operations.

Key Responsibilities:

Customer Engagement & Satisfaction:

• Greet and welcome guests with a friendly and professional attitude.

• Assist customers with menu selections, promotions, and special requests.

• Handle customer inquiries, concerns, and complaints promptly and professionally.

• Ensure fast and efficient service by coordinating with kitchen and counter staff.

• Conduct periodic table visits to gather customer feedback and enhance their experience.

Lobby & Dining Area Management:

• Monitor and maintain cleanliness in the lobby, dining area, restrooms, and condiment stations.

• Ensure tables and seating areas are cleaned and sanitized regularly.

• Restock napkins, condiments, utensils, and other essential supplies.

• Manage customer flow and seating arrangements to optimize service.

Team Coordination & Operations Support:

• Work closely with kitchen, counter, and management teams to maintain smooth operations.

• Train and coach front-line employees on customer service best practices.

• Assist in managing order accuracy and timely service.

• Monitor inventory of front-of-house supplies and report any shortages.

Why Join Us?

• Competitive salary and benefits.

• Growth opportunities within the company.

• Fun and dynamic work environment.

• Training and development programs.

Apply now and be part of a team that values customer service and hospitality!