District Manager - UK

District Manager – Wendy’s

Job Title: District Manager
Department: Operations

The District Manager is responsible for overseeing the day-to-day operations and overall performance of multiple Wendy’s restaurants within an assigned district. The role focuses on driving sales and profitability, maintaining operational excellence, upholding Wendy’s brand standards, and developing high-performing teams across all locations.

The successful candidate will provide strong leadership and accountability to Restaurant Managers, ensuring consistency in customer experience, food quality, health and safety, labour management, and operational execution across every restaurant.

• Oversee the daily operations and performance of multiple Wendy’s restaurants, ensuring consistency across all locations.
• Conduct regular restaurant visits, operational audits, and performance reviews to ensure compliance with Wendy’s brand standards and operating procedures.
• Identify operational challenges, implement corrective action plans, and follow up to ensure improvements are sustained.
• Ensure restaurants maintain high standards of cleanliness, food safety, food quality, service, and restaurant presentation.
• Support Restaurant Managers in maintaining effective opening, closing, and shift-management procedures.

• Drive sales growth and profitability across the district through effective operational management and commercial decision-making.
• Monitor key performance indicators, including sales, labour costs, food costs, waste, customer satisfaction, and profitability.
• Ensure labour deployment and scheduling align with sales forecasts and the agreed labour model.
• Review restaurant performance against budgets, targets, and business objectives, identifying opportunities to improve results.
• Support local store marketing initiatives and promotional campaigns to maximise sales and customer engagement.
• Ensure effective stock control, ordering, inventory management, and waste reduction.

• Lead, coach, and develop Restaurant Managers to improve leadership capability, operational performance, and accountability.
• Establish clear expectations, daily priorities, and measurable objectives for restaurant leadership teams.
• Support recruitment, onboarding, training, retention, and succession planning across the district.
• Ensure training programmes are completed and team members are equipped to deliver Wendy’s standards consistently.
• Promote a positive, professional, and performance-driven culture that recognises achievement and addresses underperformance.
• Support employee engagement, attendance management, and the consistent application of company policies.

• Ensure all restaurants consistently deliver the Wendy’s brand promise through excellent food quality, service, and hospitality.
• Monitor compliance with Wendy’s operating procedures, product specifications, presentation standards, and promotional execution.
• Ensure restaurants are guest-ready throughout the day, including dining areas, kiosks, condiment stations, toilets, and external areas.
• Review customer feedback, complaints, and service performance, implementing improvements where necessary.
• Ensure new products, limited-time offers, campaigns, and merchandising are executed accurately and on schedule.

• Ensure compliance with food safety legislation, health and safety requirements, employment policies, and company procedures.
• Maintain high standards of food hygiene, temperature control, allergen management, cleaning, and equipment maintenance.
• Ensure all required checks, records, risk assessments, and compliance documentation are completed accurately.
• Address identified risks, incidents, and audit findings promptly, escalating serious concerns where appropriate.
• Ensure restaurants are maintained in a safe, clean, and professional condition for both guests and employees.

• Communicate business priorities, operational updates, and company initiatives clearly to Restaurant Managers and their teams.
• Hold regular performance meetings with Restaurant Managers to review results, discuss challenges, and agree action plans.
• Work collaboratively with senior management, marketing, facilities, training, and other support functions.
• Ensure company communications are shared with relevant teams and implemented consistently across the district.
• Contribute to business planning, budgeting, forecasting, and initiatives designed to improve restaurant performance.

Performance will be assessed against agreed targets, including:

• Sales growth and budget achievement.
• Restaurant profitability and controllable costs.
• Labour cost performance against the agreed labour model.
• Food cost, stock variance, and waste management.
• Guest satisfaction and customer complaint resolution.
• Operational audit results and adherence to Wendy’s brand standards.
• Food safety, health and safety, and compliance performance.
• Team retention, recruitment, training completion, and management development.
• Successful execution of marketing campaigns and new product launches.

• Proven experience in multi-site restaurant management, ideally within quick-service restaurants (QSR).
• Strong understanding of restaurant operations, commercial performance, and cost control.
• Demonstrated ability to lead, coach, and develop Restaurant Managers across multiple locations.
• Strong analytical skills, with the ability to interpret performance data and implement practical improvements.
• Excellent communication, organisation, and problem-solving skills.
• Ability to prioritise competing demands, make effective decisions, and maintain accountability.
• A hands-on leadership approach, with a strong focus on guest experience, operational standards, and team performance.
• Flexibility to travel regularly between restaurants within the assigned district.

• Results-driven, commercially aware, and proactive.
• Strong leadership presence with the ability to influence and motivate teams.
• High standards of professionalism, integrity, and accountability.
• Passionate about delivering excellent food, service, and guest experiences.
• Committed to continuous improvement and protecting the Wendy’s brand.

Overall Objective: To maximise the performance and profitability of every restaurant within the district while ensuring consistent execution of Wendy’s brand standards, excellent guest experiences, and strong, capable restaurant leadership teams.

District Manager – Wendy’s

Job Title: District Manager
Department: Operations

The District Manager is responsible for overseeing the day-to-day operations and overall performance of multiple Wendy’s restaurants within an assigned district. The role focuses on driving sales and profitability, maintaining operational excellence, upholding Wendy’s brand standards, and developing high-performing teams across all locations.

The successful candidate will provide strong leadership and accountability to Restaurant Managers, ensuring consistency in customer experience, food quality, health and safety, labour management, and operational execution across every restaurant.

• Oversee the daily operations and performance of multiple Wendy’s restaurants, ensuring consistency across all locations.
• Conduct regular restaurant visits, operational audits, and performance reviews to ensure compliance with Wendy’s brand standards and operating procedures.
• Identify operational challenges, implement corrective action plans, and follow up to ensure improvements are sustained.
• Ensure restaurants maintain high standards of cleanliness, food safety, food quality, service, and restaurant presentation.
• Support Restaurant Managers in maintaining effective opening, closing, and shift-management procedures.

• Drive sales growth and profitability across the district through effective operational management and commercial decision-making.
• Monitor key performance indicators, including sales, labour costs, food costs, waste, customer satisfaction, and profitability.
• Ensure labour deployment and scheduling align with sales forecasts and the agreed labour model.
• Review restaurant performance against budgets, targets, and business objectives, identifying opportunities to improve results.
• Support local store marketing initiatives and promotional campaigns to maximise sales and customer engagement.
• Ensure effective stock control, ordering, inventory management, and waste reduction.

• Lead, coach, and develop Restaurant Managers to improve leadership capability, operational performance, and accountability.
• Establish clear expectations, daily priorities, and measurable objectives for restaurant leadership teams.
• Support recruitment, onboarding, training, retention, and succession planning across the district.
• Ensure training programmes are completed and team members are equipped to deliver Wendy’s standards consistently.
• Promote a positive, professional, and performance-driven culture that recognises achievement and addresses underperformance.
• Support employee engagement, attendance management, and the consistent application of company policies.

• Ensure all restaurants consistently deliver the Wendy’s brand promise through excellent food quality, service, and hospitality.
• Monitor compliance with Wendy’s operating procedures, product specifications, presentation standards, and promotional execution.
• Ensure restaurants are guest-ready throughout the day, including dining areas, kiosks, condiment stations, toilets, and external areas.
• Review customer feedback, complaints, and service performance, implementing improvements where necessary.
• Ensure new products, limited-time offers, campaigns, and merchandising are executed accurately and on schedule.

• Ensure compliance with food safety legislation, health and safety requirements, employment policies, and company procedures.
• Maintain high standards of food hygiene, temperature control, allergen management, cleaning, and equipment maintenance.
• Ensure all required checks, records, risk assessments, and compliance documentation are completed accurately.
• Address identified risks, incidents, and audit findings promptly, escalating serious concerns where appropriate.
• Ensure restaurants are maintained in a safe, clean, and professional condition for both guests and employees.

• Communicate business priorities, operational updates, and company initiatives clearly to Restaurant Managers and their teams.
• Hold regular performance meetings with Restaurant Managers to review results, discuss challenges, and agree action plans.
• Work collaboratively with senior management, marketing, facilities, training, and other support functions.
• Ensure company communications are shared with relevant teams and implemented consistently across the district.
• Contribute to business planning, budgeting, forecasting, and initiatives designed to improve restaurant performance.

Performance will be assessed against agreed targets, including:

• Sales growth and budget achievement.
• Restaurant profitability and controllable costs.
• Labour cost performance against the agreed labour model.
• Food cost, stock variance, and waste management.
• Guest satisfaction and customer complaint resolution.
• Operational audit results and adherence to Wendy’s brand standards.
• Food safety, health and safety, and compliance performance.
• Team retention, recruitment, training completion, and management development.
• Successful execution of marketing campaigns and new product launches.

• Proven experience in multi-site restaurant management, ideally within quick-service restaurants (QSR).
• Strong understanding of restaurant operations, commercial performance, and cost control.
• Demonstrated ability to lead, coach, and develop Restaurant Managers across multiple locations.
• Strong analytical skills, with the ability to interpret performance data and implement practical improvements.
• Excellent communication, organisation, and problem-solving skills.
• Ability to prioritise competing demands, make effective decisions, and maintain accountability.
• A hands-on leadership approach, with a strong focus on guest experience, operational standards, and team performance.
• Flexibility to travel regularly between restaurants within the assigned district.

• Results-driven, commercially aware, and proactive.
• Strong leadership presence with the ability to influence and motivate teams.
• High standards of professionalism, integrity, and accountability.
• Passionate about delivering excellent food, service, and guest experiences.
• Committed to continuous improvement and protecting the Wendy’s brand.

Overall Objective: To maximise the performance and profitability of every restaurant within the district while ensuring consistent execution of Wendy’s brand standards, excellent guest experiences, and strong, capable restaurant leadership teams.