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Assistant Manager

Summary
Assistant Manager
Salary To Be discussed
Plus Tips
Schedule Full Time
Location 86 Horseferry Road, Westminster, Greater London, SW1P 2EE

Assistant Manager


Description

Shepherd Neame is on the lookout for an Assistant Manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you.


The White Horse & Bower is a friendly local in the heart of London and close to the Houses of Parliament in Westminster. It is a short walk from Victoria Station, St James' Park and London’s famous Tate Britain so we have a very diverse customer base and a warm welcome together with great food and drink is on offer to all when you arrive.


As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity.


If you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.


WE ARE LOOKING FOR SOMEONE WHO

Has Shep's Spirit

  • Takes pride in supporting every team member throughout their employee lifecycle
  • Has a “can – do” attitude always looking for opportunities to grow
  • Assists the General Manager to keep up to date with competitor activity and ensures that we continue to attract new customers
  • Motivates and engages those they work with

Is great at Working Together

  • Works alongside the General Manager to deliver the agreed standards of performance for each team member
  • Empowers their team to offer excellent service
  • Is driven to develop themselves and others in their career journey
  • Is committed to the continued success of the pub/hotel sharing knowledge and skills to develop others
  • Creates an inclusive culture, motivates others and celebrates success through reward and recognition
  • Offers great channels of communication and is committed to listening and responding to feedback

Has Pride and Passion

  • Truly embraces the values of Shepherd Neame and leads by example
  • Engages with customers and is a brand ambassador
  • Takes accountability for resolving customer queries and responding to feedback
  • Sets standards of performance for all team members to achieve and aspire to exceed
  • Identifies opportunities to exceed customer expectation and deliver business growth

Is Authentic

  • Takes responsibility for ensuring that we deliver our service and safety commitments for our customers and team members at every opportunity
  • Builds trust and demonstrates loyalty and honesty
  • Behaves with due care and consideration for the health, safety and wellbeing of themself and others

BENEFITS

  • Immediate start available
  • Competitive pay rate
  • A share of tips
  • Early wage withdrawal scheme
  • Company pension plan
  • Employee discount scheme at Shepherd Neame retail pubs & hotels
  • Access to a Workplace Mental Health Platform
  • Full company induction process
  • The opportunity to develop & move between pubs within the company
  • Fast paced, fun and diverse working environment
  • Flexible working hours

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Perhaps best known for great British classic ales such as Spitfire Amber, which carries the Royal Warrant, our diverse portfolio includes Five Grain Lager, the Bear Island Collection and the Whitstable Bay Collection. We also brew international lagers under licence including premium Thai lager Singha and American best-seller Samuel Adams Boston Lager, and are the sole UK distributor for Truly hard seltzer.

Shepherd Neame is on the lookout for an Assistant Manager with bundles of energy and enthusiasm to join our team, so if you have experience of leading a team in a fast paced customer focused environment and you are looking to carve out your career in the hospitality industry; this may be just the job for you.


The White Horse & Bower is a friendly local in the heart of London and close to the Houses of Parliament in Westminster. It is a short walk from Victoria Station, St James' Park and London’s famous Tate Britain so we have a very diverse customer base and a warm welcome together with great food and drink is on offer to all when you arrive.


As an ambassador for our brand, this role will see you covering duty manager shifts, supporting the management team with the creation of an inclusive culture within the business and leading and developing the team to ensure that they offer excellent customer service at every opportunity.


If you haven’t got any previous hospitality experience please do not worry, so long as that you possess some of the qualities outlined below, we can train you and teach you everything else that you will need to know.


WE ARE LOOKING FOR SOMEONE WHO

Has Shep's Spirit

  • Takes pride in supporting every team member throughout their employee lifecycle
  • Has a “can – do” attitude always looking for opportunities to grow
  • Assists the General Manager to keep up to date with competitor activity and ensures that we continue to attract new customers
  • Motivates and engages those they work with

Is great at Working Together

  • Works alongside the General Manager to deliver the agreed standards of performance for each team member
  • Empowers their team to offer excellent service
  • Is driven to develop themselves and others in their career journey
  • Is committed to the continued success of the pub/hotel sharing knowledge and skills to develop others
  • Creates an inclusive culture, motivates others and celebrates success through reward and recognition
  • Offers great channels of communication and is committed to listening and responding to feedback

Has Pride and Passion

  • Truly embraces the values of Shepherd Neame and leads by example
  • Engages with customers and is a brand ambassador
  • Takes accountability for resolving customer queries and responding to feedback
  • Sets standards of performance for all team members to achieve and aspire to exceed
  • Identifies opportunities to exceed customer expectation and deliver business growth

Is Authentic

  • Takes responsibility for ensuring that we deliver our service and safety commitments for our customers and team members at every opportunity
  • Builds trust and demonstrates loyalty and honesty
  • Behaves with due care and consideration for the health, safety and wellbeing of themself and others

BENEFITS

  • Immediate start available
  • Competitive pay rate
  • A share of tips
  • Early wage withdrawal scheme
  • Company pension plan
  • Employee discount scheme at Shepherd Neame retail pubs & hotels
  • Access to a Workplace Mental Health Platform
  • Full company induction process
  • The opportunity to develop & move between pubs within the company
  • Fast paced, fun and diverse working environment
  • Flexible working hours

WHO ARE WE?
Britain’s oldest brewer, Shepherd Neame, has been based in the market town of Faversham, Kent for over 300 years. An independent family business, we boast an award-winning visitor centre and more than 300 pubs and hotels throughout London and the South East, from the historic heart of the City to the Kent coastline. We employ around 1,500 team members across our pub estate and more than 270 at our Brewery and Support Office.

Perhaps best known for great British classic ales such as Spitfire Amber, which carries the Royal Warrant, our diverse portfolio includes Five Grain Lager, the Bear Island Collection and the Whitstable Bay Collection. We also brew international lagers under licence including premium Thai lager Singha and American best-seller Samuel Adams Boston Lager, and are the sole UK distributor for Truly hard seltzer.

Details
Salary To Be discussed
Plus Tips
Schedule Full Time
Location 86 Horseferry Road, Westminster, Greater London, SW1P 2EE

Skills
Other
By applying you confirm you have these skills.


86 Horseferry Road, Westminster, Greater London, SW1P 2EE