Job Details

Role: Reservations Supervisor  

Reporting to: Director of guest experiences

The Reservations Supervisor oversees our central reservations department and call center. This department is one of the most important within Yardbird Group as the point of all guest communication with our restaurants. It is also a great opportunity for hospitality professionals to transition from restaurants into an office environment surrounded by team leads and executives. Our guest services focus on, but are not limited to, reservations, events, and catering for our venues across the country and the supervisors main responsibility is to support our Coordinators as they facilitate guest needs quickly and professionally. Most of our guest communication comes from phone calls with additional channels like chat, email, and social. We cover a variety of hours from morning to late night so flexible schedules are a perk.

Primary Job Duties:
Duties include, but are not limited, to the following:

•  A driven individual who cares about providing a high-level of customer service
• You have an in-depth knowledge on building KPIs and holding agents accountable
• You are a both a team player and a coach with the enthusiasm to help create and grow your team goals
• Proficiency in programs like OpenTable, SevenRooms, and Microsoft Office
• Has the ability to set priorities and meet deadlines
• Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
• Has excellent phone etiquette with a personality that shines through to our guests
• Good writing, time management, interpersonal, organizational, and communication skills
• The ability to work in a high volume and ever-changing environment
• Always maintains a professional demeanor and is punctual and reliable for your team members.

Job Requirements

• Minimum 3 years of related experience
• Expert knowledge of guest information reservation system
• Must possess excellent and effective verbal and written communication skills
• Strong sales, interpersonal, and organizational skills
• Proficiency in Microsoft Office applications (Excel and Word)
• Able to work in a fast-paced environment
• Multi-lingual a plus
• Professional appearance and demeanor

Physical and other requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; bend; walk; use hands or fingers, handle or feel; talk; hear; see, and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

Job Details

Role: Reservations Supervisor  

Reporting to: Director of guest experiences

The Reservations Supervisor oversees our central reservations department and call center. This department is one of the most important within Yardbird Group as the point of all guest communication with our restaurants. It is also a great opportunity for hospitality professionals to transition from restaurants into an office environment surrounded by team leads and executives. Our guest services focus on, but are not limited to, reservations, events, and catering for our venues across the country and the supervisors main responsibility is to support our Coordinators as they facilitate guest needs quickly and professionally. Most of our guest communication comes from phone calls with additional channels like chat, email, and social. We cover a variety of hours from morning to late night so flexible schedules are a perk.

Primary Job Duties:
Duties include, but are not limited, to the following:

•  A driven individual who cares about providing a high-level of customer service
• You have an in-depth knowledge on building KPIs and holding agents accountable
• You are a both a team player and a coach with the enthusiasm to help create and grow your team goals
• Proficiency in programs like OpenTable, SevenRooms, and Microsoft Office
• Has the ability to set priorities and meet deadlines
• Ability to acknowledge, solve problems and coordinate decision in an expedited and efficient manner
• Has excellent phone etiquette with a personality that shines through to our guests
• Good writing, time management, interpersonal, organizational, and communication skills
• The ability to work in a high volume and ever-changing environment
• Always maintains a professional demeanor and is punctual and reliable for your team members.

Job Requirements

• Minimum 3 years of related experience
• Expert knowledge of guest information reservation system
• Must possess excellent and effective verbal and written communication skills
• Strong sales, interpersonal, and organizational skills
• Proficiency in Microsoft Office applications (Excel and Word)
• Able to work in a fast-paced environment
• Multi-lingual a plus
• Professional appearance and demeanor

Physical and other requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; bend; walk; use hands or fingers, handle or feel; talk; hear; see, and reach with hands and arms and requires the ability to occasionally lift office products and supplies up to 25 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.