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Reservationist

Summary
Reservationist
Salary Competitive salary
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 901 New York Avenue, Washington, DC 20268, USA

Reservationist


Description

The Restaurant Reservationist is responsible for taking and confirming reservations, directing calls appropriately and delivering highest levels of customer service.

Responsibilities:

  • Accountable for taking reservations for restaurant
  • Increase the occupancy and average spend of the Restaurant
  • Maximize use of table inventory
  • Resolves customer requests and questions
  • Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant
  • To inform managers of any complaints / comments / perceived issues.
  • Motivate and exceed guest expectations
  • Continuous communication with FOH manager to discuss and relay any changes and special requests for guests
  • Ensure consistent reporting to senior management
  • Report, analyze and drive business to ensure consistently busy days and services

 

Preferred Requirements:

  • Minimum 2 years professional experience
  • Expert knowledge of guest information reservation system
  • Must possess excellent and effective verbal and written communication skills
  • Strong sales, interpersonal, and organizational skills
  • Proficiency in Microsoft Office applications (Excel and Word)
  • Able to work in a fast-paced environment
  • Multi-lingual a plus
  • Strong leadership, interpersonal, communication, problem solving and creative solution generation skills

The Restaurant Reservationist is responsible for taking and confirming reservations, directing calls appropriately and delivering highest levels of customer service.

Responsibilities:

  • Accountable for taking reservations for restaurant
  • Increase the occupancy and average spend of the Restaurant
  • Maximize use of table inventory
  • Resolves customer requests and questions
  • Respond to any guest concerns and ensure solutions are in the best interest of the guest and the restaurant
  • To inform managers of any complaints / comments / perceived issues.
  • Motivate and exceed guest expectations
  • Continuous communication with FOH manager to discuss and relay any changes and special requests for guests
  • Ensure consistent reporting to senior management
  • Report, analyze and drive business to ensure consistently busy days and services

 

Preferred Requirements:

  • Minimum 2 years professional experience
  • Expert knowledge of guest information reservation system
  • Must possess excellent and effective verbal and written communication skills
  • Strong sales, interpersonal, and organizational skills
  • Proficiency in Microsoft Office applications (Excel and Word)
  • Able to work in a fast-paced environment
  • Multi-lingual a plus
  • Strong leadership, interpersonal, communication, problem solving and creative solution generation skills

Details
Salary Competitive salary
Schedule Part Time, Full Time
Experience Minimum 2 years of experience
Location 901 New York Avenue, Washington, DC 20268, USA

Skills
Fine Dining Experience
OpenTable Experience
Fast-Paced Experience
By applying you confirm you have these skills.


901 New York Avenue, Washington, DC 20268, USA