Position Summary: Leads the successful day-to-day operations of the restaurant shift. Trains, supports, develops FOH staff, provides exceptional customer service, ensures food safety, and maintains steps of service. 

• Leading the restaurant team in the successful day-to-day operation of the shift.
• Leading all pre-shift service meetings with FOH staff. 
• Ensuring an exceptional guest experience through the shift and filling in wherever the staff needs help. ( hosting, running food or drinks and helping take orders when a server needs help) 
• Checking in on all guest tables to ensure satisfaction and get feedback
• Handling any guest complaints in a respectful and professional manner
• Keeping good communication with Chef to make sure the expo is solid.
• Responsible for the physical/aesthetic maintenance of the restaurant. ( lights, music, table setups)
• Expert knowledge of both food and drink menus and allergies to answer any guest questions.
• Ensure established standards of food safety and sanitation are maintained.
• Carry out supervisory responsibilities as assigned by the Restaurant Manager
• Responsible for making service cuts as needed to give ideal service and maintaining labor costs.

EXPERIENCE AND SKILLS:

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• ServeSafe and BASSET certification 
• Good verbal and written communication skills
• Good training and coaching skills
• OpenTable Reservation System or similar
• Toast POS or similar
• Basic Computer skills ( Microsoft Word, Excel) 
• Basic Math skills 

Position Summary: Leads the successful day-to-day operations of the restaurant shift. Trains, supports, develops FOH staff, provides exceptional customer service, ensures food safety, and maintains steps of service. 

• Leading the restaurant team in the successful day-to-day operation of the shift.
• Leading all pre-shift service meetings with FOH staff. 
• Ensuring an exceptional guest experience through the shift and filling in wherever the staff needs help. ( hosting, running food or drinks and helping take orders when a server needs help) 
• Checking in on all guest tables to ensure satisfaction and get feedback
• Handling any guest complaints in a respectful and professional manner
• Keeping good communication with Chef to make sure the expo is solid.
• Responsible for the physical/aesthetic maintenance of the restaurant. ( lights, music, table setups)
• Expert knowledge of both food and drink menus and allergies to answer any guest questions.
• Ensure established standards of food safety and sanitation are maintained.
• Carry out supervisory responsibilities as assigned by the Restaurant Manager
• Responsible for making service cuts as needed to give ideal service and maintaining labor costs.

EXPERIENCE AND SKILLS:

• Ability to develop positive working relationships with all restaurant personnel
• Ability to speak clearly and listen attentively to guests and employees
• ServeSafe and BASSET certification 
• Good verbal and written communication skills
• Good training and coaching skills
• OpenTable Reservation System or similar
• Toast POS or similar
• Basic Computer skills ( Microsoft Word, Excel) 
• Basic Math skills