Employee Housing Coordinator

The purpose of the Employee Housing Coordinator is to coordinate the Employee Housing Program offered to seasonal employees of Yellowstone Club.

Major Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
•  Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate the Employee Housing Program for Yellowstone Club Seasonal Employees.
• Coordinate the sign-up process for employee housing via the Housing portal and maintain portal ensuring tenants profiles are complete, rooms assigned are accurate and contact information is up-to-date.
•  Answer employee questions and explain the housing options and/or process.
• Ensure housing checklists are completed from each employee in housing no more than 72 hours after they employee moved in.  These same checklists will be used to check out the employee at the end of the season.
• Check in employees upon arrival for the season.
• Check out employees upon departure for the season.
•  Manage the employee key box for employee housing; ensure there are always enough keys and extras for each unit.  Notify the Area Manager and Maintenance Team if knobs or codes need to be changed.
•  Collect deposits from each resident, assign a housing unit, record in housing spreadsheet and update ledgers.
•   Work with employees regarding housing needs & roommate options.
• Work with the Community Managers/Resident Assistants at each housing venue for placement of employees in housing.
•  Manage repairs that are needed in employee housing units by working with Maintenance and RSO to coordinate how the repairs need to be handled.  Follow up to ensure repairs have been made/corrected.
• Work with the Area Manager and Housing Team to review the Employee Housing Agreement each season to ensure it is up to date with any changes that may have been put in place.
•  Notify employees via email who are trending late that payments must be made on time to avoid late fees.
•  Notify employees via email and with paper form of any disciplinary action – up to an including pay/correct or vacate notices.
• Coordinate with the Resident Managers that bi-weekly room/cabin/condo checks are being completed in compliance with Employee Housing Lease Agreement.
•  Arrange with Housekeeping Teams for any check out/departure cleans that need to happen in season and at the end of the season.
•  Visit any prospective housing units to see if the new unit meets YC standards.

Other Duties and Responsibilities 

• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• When necessary, assist with check-in and check-outs.
• Assist in preparing communication pieces for employees in advance of each season to explain their options for seasonal housing.  Distribute as necessary.
• Work with the Housing Team / Director Teams to understand available housing for the current season and upcoming season as well as placements for any international employees (H2B and/or J-1’s).
• Finalize the checkouts for the season and work with the Community Managers/Resident Assistants to confirm which employees will receive deposits back.
• Assist in turning over units from season to season and/or with in season as needed.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
•  Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.

 Experience/Education Required

• High school diploma or GED; 1-2 years’ experience in working with employee housing programs either at a college or university, apartment rental complex, employer housing program or other relevant experience.

Experience/Education Preferred

• Human Resources and/or Property Management preferred

 Certificates & Licenses

• Valid State Driver’s License

Computer Skills

• Strong skills in Microsoft Suite of programs including Word, Excel and Outlook

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly. 

Math Ability

• Able to perform basic math calculations.

The position offered is a full-time, year-round position located in Bozeman, Montana. 

The purpose of the Employee Housing Coordinator is to coordinate the Employee Housing Program offered to seasonal employees of Yellowstone Club.

Major Responsibilities

• Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
•  Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Coordinate the Employee Housing Program for Yellowstone Club Seasonal Employees.
• Coordinate the sign-up process for employee housing via the Housing portal and maintain portal ensuring tenants profiles are complete, rooms assigned are accurate and contact information is up-to-date.
•  Answer employee questions and explain the housing options and/or process.
• Ensure housing checklists are completed from each employee in housing no more than 72 hours after they employee moved in.  These same checklists will be used to check out the employee at the end of the season.
• Check in employees upon arrival for the season.
• Check out employees upon departure for the season.
•  Manage the employee key box for employee housing; ensure there are always enough keys and extras for each unit.  Notify the Area Manager and Maintenance Team if knobs or codes need to be changed.
•  Collect deposits from each resident, assign a housing unit, record in housing spreadsheet and update ledgers.
•   Work with employees regarding housing needs & roommate options.
• Work with the Community Managers/Resident Assistants at each housing venue for placement of employees in housing.
•  Manage repairs that are needed in employee housing units by working with Maintenance and RSO to coordinate how the repairs need to be handled.  Follow up to ensure repairs have been made/corrected.
• Work with the Area Manager and Housing Team to review the Employee Housing Agreement each season to ensure it is up to date with any changes that may have been put in place.
•  Notify employees via email who are trending late that payments must be made on time to avoid late fees.
•  Notify employees via email and with paper form of any disciplinary action – up to an including pay/correct or vacate notices.
• Coordinate with the Resident Managers that bi-weekly room/cabin/condo checks are being completed in compliance with Employee Housing Lease Agreement.
•  Arrange with Housekeeping Teams for any check out/departure cleans that need to happen in season and at the end of the season.
•  Visit any prospective housing units to see if the new unit meets YC standards.

Other Duties and Responsibilities 

• Meet departmental productivity, organization, punctuality/attendance and consistency standards.
• When necessary, assist with check-in and check-outs.
• Assist in preparing communication pieces for employees in advance of each season to explain their options for seasonal housing.  Distribute as necessary.
• Work with the Housing Team / Director Teams to understand available housing for the current season and upcoming season as well as placements for any international employees (H2B and/or J-1’s).
• Finalize the checkouts for the season and work with the Community Managers/Resident Assistants to confirm which employees will receive deposits back.
• Assist in turning over units from season to season and/or with in season as needed.
• Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position.
•  Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.

 Experience/Education Required

• High school diploma or GED; 1-2 years’ experience in working with employee housing programs either at a college or university, apartment rental complex, employer housing program or other relevant experience.

Experience/Education Preferred

• Human Resources and/or Property Management preferred

 Certificates & Licenses

• Valid State Driver’s License

Computer Skills

• Strong skills in Microsoft Suite of programs including Word, Excel and Outlook

Language Ability

• Able to speak clearly and effectively with Members, guests, co-workers, vendors and other Yellowstone Club departments.  Able to write clearly and legibly. 

Math Ability

• Able to perform basic math calculations.

The position offered is a full-time, year-round position located in Bozeman, Montana.