Purpose

The AR Service Representative position is currently located in Yellowstone Club’s Bozeman Accounting office.  The purpose of the position is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.

Major Responsibilities:

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment, which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

 Essential Job Functions:

• Ability to provide courteous and professional assistance on member and guest inquiries.
• Answer incoming phone calls and respond to member emails.
• Navigate and maintain member account records within the company’s CRM/billing system as needed.
• Act as the primary contact for member billing issues.  Work with operations staff to address member questions and ensure the matter is fully resolved.
• Perform utility company billing and other miscellaneous billing as needed
• Organizing chits from the mountain on a daily basis
• Process credit cards and make deposits through remote capture bank system
• Ability to quickly learn enterprise level accounting systems
• Assist in month end closing
• Bill YC members for charges coming from other related clubs
• Generate preliminary statement of charges in Excel for internal accounts (VP’s, investors, directors, departments)
• Assist in pulling support/chits and moving charges to appropriate member accounts
• Back-up for bi-weekly service charge calculation
• Perform general office support tasks as needed
• Other projects as necessary; may include assisting with monthly resort tax, preparing 1099 forms, assisting with the yearly audit, and the preparation and payment of property taxes

Purpose

The AR Service Representative position is currently located in Yellowstone Club’s Bozeman Accounting office.  The purpose of the position is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.

Major Responsibilities:

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment, which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
• Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

 Essential Job Functions:

• Ability to provide courteous and professional assistance on member and guest inquiries.
• Answer incoming phone calls and respond to member emails.
• Navigate and maintain member account records within the company’s CRM/billing system as needed.
• Act as the primary contact for member billing issues.  Work with operations staff to address member questions and ensure the matter is fully resolved.
• Perform utility company billing and other miscellaneous billing as needed
• Organizing chits from the mountain on a daily basis
• Process credit cards and make deposits through remote capture bank system
• Ability to quickly learn enterprise level accounting systems
• Assist in month end closing
• Bill YC members for charges coming from other related clubs
• Generate preliminary statement of charges in Excel for internal accounts (VP’s, investors, directors, departments)
• Assist in pulling support/chits and moving charges to appropriate member accounts
• Back-up for bi-weekly service charge calculation
• Perform general office support tasks as needed
• Other projects as necessary; may include assisting with monthly resort tax, preparing 1099 forms, assisting with the yearly audit, and the preparation and payment of property taxes