Description
The purpose of the Accounts Receivable Service Representative is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.
• Ability to provide courteous and professional assistance on member and guest inquiries.
• Answer incoming phone calls and respond to member emails.
• Navigate and maintain member account records within the company’s CRM/billing system as needed.
• Act as the primary contact for member billing issues. Work with operations staff to address member questions and ensure the
matter is fully resolved.
• Process credit cards and make deposits through remote capture bank system
• Ability to quickly learn enterprise level accounting systems
• Assist in month end closing
• Responsible for special projects, such as calculating monthly resort tax, preparing 1099 forms, assisting with the yearly audit, and
the preparation and payment of property taxes
• Perform general office support tasks as needed
The purpose of the Accounts Receivable Service Representative is to manage communication with members regarding their monthly statements and help resolve discrepancies with member credit accounts.
• Ability to provide courteous and professional assistance on member and guest inquiries.
• Answer incoming phone calls and respond to member emails.
• Navigate and maintain member account records within the company’s CRM/billing system as needed.
• Act as the primary contact for member billing issues. Work with operations staff to address member questions and ensure the
matter is fully resolved.
• Process credit cards and make deposits through remote capture bank system
• Ability to quickly learn enterprise level accounting systems
• Assist in month end closing
• Responsible for special projects, such as calculating monthly resort tax, preparing 1099 forms, assisting with the yearly audit, and
the preparation and payment of property taxes
• Perform general office support tasks as needed
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