Housekeeping Office Coordinator

Yellowstone Club's Housekeeping department is looking for a Housekeeping Office Coordinator to join their team.  This is a Full Time Year Round position located in Big Sky, Montana.

The purpose of the Housekeeping Coordinator is to complete all aspects involved with office work as well as cleaning private homes, at a level that is to be expected in a world class lodging environment. 

Major Responsibilities

• Ensure that each member and guest receive outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
•   Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  All aspects of office work to include using telephones, computers, organizing billing, supply ordering, organization and cleanliness of office spaces, restocking shelves with linen & terry, coordinating with various vendors to ensure deliveries are on time
•  Clean private homes in strict accordance with Yellowstone Club Cleaning Standards. Which includes but is not limited to:

             -Making Beds/Stripping Beds

             -Sweeping

             -Mopping

            -Dusting

            -Cleaning dishes

            -Cleaning showers, tubs, sinks, toilets

            -High dusting using ladders

            -Using various types of cleaning chemicals.

• Operate within various housekeeping teams to achieve an exceptional level of efficiency and quality as they relate to housekeeping and housecleaning services.
•   Must be able to follow instruction and meet deadlines established by supervisors. 
•    Be able to converse with the membership and guests at a high level, being very cognizant of their needs and being able to follow through on meeting those needs.
•   Maintain a high level of attention to detail at all times.
• Be willing to carry out any and all tasks required to bring each home to a level of cleanliness that meets Yellowstone Club’s standards. 

Other Duties and Responsibilities 

•   Willingness to work a varied schedule and maintain flexibility.
•  Performs other related duties as required and assigned.
•  Maintain an excellent attendance record, rarely absent from work.
•    Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position
•   Meet departmental productivity, organization, punctuality/attendance and consistency standards
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times. 
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education Required

Yellowstone Club's Housekeeping department is looking for a Housekeeping Office Coordinator to join their team.  This is a Full Time Year Round position located in Big Sky, Montana.

The purpose of the Housekeeping Coordinator is to complete all aspects involved with office work as well as cleaning private homes, at a level that is to be expected in a world class lodging environment. 

Major Responsibilities

• Ensure that each member and guest receive outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
•   Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.

Essential Job Functions:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•  All aspects of office work to include using telephones, computers, organizing billing, supply ordering, organization and cleanliness of office spaces, restocking shelves with linen & terry, coordinating with various vendors to ensure deliveries are on time
•  Clean private homes in strict accordance with Yellowstone Club Cleaning Standards. Which includes but is not limited to:

             -Making Beds/Stripping Beds

             -Sweeping

             -Mopping

            -Dusting

            -Cleaning dishes

            -Cleaning showers, tubs, sinks, toilets

            -High dusting using ladders

            -Using various types of cleaning chemicals.

• Operate within various housekeeping teams to achieve an exceptional level of efficiency and quality as they relate to housekeeping and housecleaning services.
•   Must be able to follow instruction and meet deadlines established by supervisors. 
•    Be able to converse with the membership and guests at a high level, being very cognizant of their needs and being able to follow through on meeting those needs.
•   Maintain a high level of attention to detail at all times.
• Be willing to carry out any and all tasks required to bring each home to a level of cleanliness that meets Yellowstone Club’s standards. 

Other Duties and Responsibilities 

•   Willingness to work a varied schedule and maintain flexibility.
•  Performs other related duties as required and assigned.
•  Maintain an excellent attendance record, rarely absent from work.
•    Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies,  procedures, and standards of service to achieve the overall objectives of this position
•   Meet departmental productivity, organization, punctuality/attendance and consistency standards
• Maintain a positive and respectful attitude.
• Treat Members, guests, vendors, customers and co-workers with professionalism and respect at all times. 
• Maintain privacy of our Members at all time.
• Maintain a clean and neat appearance at all times. 
• Communicate regularly and effectively with all employees, supervisors, managers and directors.
• Perform work in a safe and high-quality manner.
• Project a favorable image of Yellowstone Club to Members and guests at all times.
• Must be able to work flexible work hours/schedule including evenings, weekends and holidays.  Long hours may be required due to business demands.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education Required