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Operations Manager-Property Management

Summary
Operations Manager-Property Management
Salary To Be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Operations Manager-Property Management


Description

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. 

 Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Property Management department is currently seeking candidates for a Operations Manager.

The purpose of the Operations Manager is to direct the overall operations of the Property Management team in a designated neighborhood(s) while managing a small portfolio of key client accounts according to Club policies and procedures.

Responsibilities Include:  

  • Direct the overall Property Management Operations within your designated neighborhood(s), ensure the supervisory duties are consistently accomplished and communicated, while fostering a constructive team environment.
  • Continuously strive to build a safety focused culture amongst your team.  Understand and apply all safety and security procedures and be a leader focused on maintaining a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the appropriate Residential Services Manager or Human Resources immediately.
  • Ensure each team member is proficient by Yellowstone Club standards to provide members and guests outstanding service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service, solid product knowledge and all other components of guest service.
  •  Ensure all team members are empowered to guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Maintain a favorable working relationship with all company employees and other departments within Yellowstone Club to foster and promote a positive working environment.
  • Provide oversight of the holistic operations of a small real estate portfolio.
  •  Supervise and direct the work of Lead, Primary and Assistant Property Managers in assigned neighborhood(s).
  • Create and maintain weekly schedules for Primary and Assistant Property Managers.
  • Routinely and continuously provide training and development for team members and new employees.
  • Provide supervision, oversight, training and guidance to all Residential Services teams including: Assistant, Primary and Lead Property Managers, Housekeepers, Shoppers, REC Team and Lodgekeepers within the assigned neighborhood(s).
  • Provide regular feedback to team members regarding their job performance, including the condition of homes prior to arrivals.
  • Formally appraise the performance of team members seasonally, providing reward and discipline as necessary.
  • Perform all duties and responsibilities in a timely, efficient, and professional manner in accordance with established Club policies, procedures, and standards of service for this position.
  • Manage departmental productivity, organization and consistency standards.
  • Treat Members, Guests, Vendors, Customers and Co-workers with professionalism and respect at all times to ensure positive relations moving forward. 

Position Requirements:

  •  6-8 seasons of property management experience or equivalent in a related field
  • 1-3 years’ experience managing teams
  •  High school diploma, GED or vocational training or job-related course work
  • High level of attention to detail
  • Strong communication skills, both written and verbal
  •  Bachelor’s Degree
  •  Previous experience in the hospitality industry or a similar resort environment preferred

The position offered is a full-time, year-round position located in Big Sky, Montana.

Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. 

 Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Property Management department is currently seeking candidates for a Operations Manager.

The purpose of the Operations Manager is to direct the overall operations of the Property Management team in a designated neighborhood(s) while managing a small portfolio of key client accounts according to Club policies and procedures.

Responsibilities Include:  

  • Direct the overall Property Management Operations within your designated neighborhood(s), ensure the supervisory duties are consistently accomplished and communicated, while fostering a constructive team environment.
  • Continuously strive to build a safety focused culture amongst your team.  Understand and apply all safety and security procedures and be a leader focused on maintaining a secure and safe environment for employees, members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the appropriate Residential Services Manager or Human Resources immediately.
  • Ensure each team member is proficient by Yellowstone Club standards to provide members and guests outstanding service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service, solid product knowledge and all other components of guest service.
  •  Ensure all team members are empowered to guarantee total guest satisfaction, display hospitality and professionalism at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions are handled in a legal and ethical manner.
  • Maintain a favorable working relationship with all company employees and other departments within Yellowstone Club to foster and promote a positive working environment.
  • Provide oversight of the holistic operations of a small real estate portfolio.
  •  Supervise and direct the work of Lead, Primary and Assistant Property Managers in assigned neighborhood(s).
  • Create and maintain weekly schedules for Primary and Assistant Property Managers.
  • Routinely and continuously provide training and development for team members and new employees.
  • Provide supervision, oversight, training and guidance to all Residential Services teams including: Assistant, Primary and Lead Property Managers, Housekeepers, Shoppers, REC Team and Lodgekeepers within the assigned neighborhood(s).
  • Provide regular feedback to team members regarding their job performance, including the condition of homes prior to arrivals.
  • Formally appraise the performance of team members seasonally, providing reward and discipline as necessary.
  • Perform all duties and responsibilities in a timely, efficient, and professional manner in accordance with established Club policies, procedures, and standards of service for this position.
  • Manage departmental productivity, organization and consistency standards.
  • Treat Members, Guests, Vendors, Customers and Co-workers with professionalism and respect at all times to ensure positive relations moving forward. 

Position Requirements:

  •  6-8 seasons of property management experience or equivalent in a related field
  • 1-3 years’ experience managing teams
  •  High school diploma, GED or vocational training or job-related course work
  • High level of attention to detail
  • Strong communication skills, both written and verbal
  •  Bachelor’s Degree
  •  Previous experience in the hospitality industry or a similar resort environment preferred

The position offered is a full-time, year-round position located in Big Sky, Montana.

Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.

To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 3 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
Customer Service
By applying you confirm you have these skills.

This Job is no longer available

1 Yellowstone Club Trail, Big Sky, MT 59716, USA