DESCRIPTION
The purpose of a Mail
Center Guest Service Associate is to assist the Mail Center staff in the daily
operation of the department and delivery of mail and packages to Members,
guests, and employees.
Responsibilities:
- Maintain
an alert and attentive demeanor at all times in addition to remaining calm
during periods of heavy business
- Converse
with the Membership and guests in a hospitable and professional manner
- Manage
the front desk area, all members are to be greeted upon entry of the
building and all phone calls should be answered in 2 rings
- Self-motivate
to ensure all responsibilities are achieved without constant supervision
- Respond
to Member complaints, concerns, and questions promptly and find the
appropriate solution
- Seek
most efficient way to enhance the Membership’s Mail Center experience
- Maintain
and update detailed records of Member contact preference and Property
Managers
- Distribute
all member, guest and prospective packages according to company procedures
- Record
outgoing packages into inventory software systems (SendSuite)
- Work
closely with Mail Center Associates to collect and distribute packages
quickly and efficiently
- Provide
a service to the Yellowstone Members and guests in receiving incoming and
outgoing parcels
- Create
and update digital files and documents related to Mail Center operations
- Maintain
a clean and organized front desk, lobby, and POA conference room
- Establish
and train on Package Concierge and Mail Box system
- Interface
with other departments in order to meet Member, guest, and prospective
requests
- Work
with concierge for member billing
Qualified candidates must have:
- High
school diploma, GED or vocational training or job related course work
- Over
18 years of age
- Ability
to work collaboratively in a fast paced environment
- Computer
literacy and proficiency with Microsoft Office
- Ability
to lift 25 lbs.
- Available
to work weekends and holidays as needed (these are our busiest times)
Yellowstone Club offers
great benefits including:
- Free
transportation from Bozeman to the Club upon hire
- A
complimentary meal each day
- Ski
days each month for employees to enjoy the mountain
- Ski
pass to Big Sky Resort or Bridger Bowl
- Casual
dress code
- Medical,
dental, vision, 401(k)