Lodging Coordinator
YC Residential Services
Lodging Coordinator
YC Residential Services
Full Time
1
Year
Experience
To be discussed
Lodging Coordinator
YC Residential Services
Full Time
1
Year
Experience
To be discussed
Skills
Customer Service
Job description
The purpose of a Lodging Coordinator is to manage the lodging reservations for the rental program including 20+ hotel style rentals, and 75+ rental homes. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, concierge, outdoor pursuits, youth services and food & beverage teams. The individual must have exceptional expertise in providing guidance and assistance for all club experiences and provide anticipatory customer service in a friendly, gracious and informative manner.
• Answering lodging inquiries via phone and email
• Processing lodging reservations through a club resort management system
• Assess club resort management system reservations and reservation tracking spreadsheets for inaccuracies
• Daily management of multiple tracking spreadsheets
• Logging and entering charges into club resort management system
• Must possess exceptional expertise in guidance and assistance for all club experiences and provide anticipatory customer service
in a friendly, gracious and informative manner
• The Lodging Coordinator will provide high-quality customer service to all Members and guests engaging the Residential Services
team
• Responsible for their overall satisfaction, building rapport and club affinity
• Answering lodging inquiries via phone and email
• Processing lodging reservations through a club resort management system
• Assess club resort management system reservations and reservation tracking spreadsheets for inaccuracies
• Daily management of multiple tracking spreadsheets
• Logging and entering charges into club resort management system
• Must possess exceptional expertise in guidance and assistance for all club experiences and provide anticipatory customer service
in a friendly, gracious and informative manner
• The Lodging Coordinator will provide high-quality customer service to all Members and guests engaging the Residential Services
team
• Responsible for their overall satisfaction, building rapport and club affinity
The purpose of a Lodging Coordinator is to manage the lodging reservations for the rental program including 20+ hotel style rentals, and 75+ rental homes. Work closely with the property managers, housekeepers, and experience coordinators as well as the accounting, sales, concierge, outdoor pursuits, youth services and food & beverage teams. The individual must have exceptional expertise in providing guidance and assistance for all club experiences and provide anticipatory customer service in a friendly, gracious and informative manner.
• Answering lodging inquiries via phone and email
• Processing lodging reservations through a club resort management system
• Assess club resort management system reservations and reservation tracking spreadsheets for inaccuracies
• Daily management of multiple tracking spreadsheets
• Logging and entering charges into club resort management system
• Must possess exceptional expertise in guidance and assistance for all club experiences and provide anticipatory customer service
in a friendly, gracious and informative manner
• The Lodging Coordinator will provide high-quality customer service to all Members and guests engaging the Residential Services
team
• Responsible for their overall satisfaction, building rapport and club affinity
• Answering lodging inquiries via phone and email
• Processing lodging reservations through a club resort management system
• Assess club resort management system reservations and reservation tracking spreadsheets for inaccuracies
• Daily management of multiple tracking spreadsheets
• Logging and entering charges into club resort management system
• Must possess exceptional expertise in guidance and assistance for all club experiences and provide anticipatory customer service
in a friendly, gracious and informative manner
• The Lodging Coordinator will provide high-quality customer service to all Members and guests engaging the Residential Services
team
• Responsible for their overall satisfaction, building rapport and club affinity
Lodging Coordinator
Full Time
1
Year
Experience
To be discussed
Skills
Customer Service
1 Yellowstone Club Trail, Big Sky, MT 59716, USA