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Lead Reservation Specialist

Summary
Lead Reservation Specialist
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Lead Reservation Specialist


Description

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Cabins & Rentals department is currently seeking candidates for a Lead Reservation Specialist.

The purpose of the Lead Reservations Specialist is to work alongside the leadership team and colleagues of Residential Services to consistently manage and audit the Lodging System and rental home contracts while disseminate Lodging information within the Residential Services Department.        

Responsibilities Include:  

  •  Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
  •  Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all company employees to foster and promote a positive working environment
  • Manage and Produce Rental Home Program Contracts to communicate Property Owners
  •  Maintain and Input all Reservations for Property Management and Rental Home Program in Lodging System
  • Maintain and Input all guest preferences in Lodging System as well as audit for consistent communication
  • Utilize and Create CRM (Customer Relationship Management) procedures and communication
  • Audit and track Housekeeping for Rental Home Program
  • Maintain and Audit Property Database communications
  • Manage and execute purchasing for Office Supplies within Residential Services
  • Create and distribute weekly Occupancy and Performance Reports
  • Audit and communicate Sales Transactions for new Property additions and Property Ownership Transfers
  • Oversee and ensure proper execution of Nightly Audit procedures

Position Requirements:

  • 2-3 years within related hospitality experience
  • 2-3 years within Management at a Luxury resort preferred
  • Efficient in Microsoft Office and Hotel/Resort Lodging Reservations system
  • Proficient in Database entry and creation

 To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. 

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s Cabins & Rentals department is currently seeking candidates for a Lead Reservation Specialist.

The purpose of the Lead Reservations Specialist is to work alongside the leadership team and colleagues of Residential Services to consistently manage and audit the Lodging System and rental home contracts while disseminate Lodging information within the Residential Services Department.        

Responsibilities Include:  

  •  Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
  • Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
  •  Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times.  In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
  • Maintain a favorable working relationship with all company employees to foster and promote a positive working environment
  • Manage and Produce Rental Home Program Contracts to communicate Property Owners
  •  Maintain and Input all Reservations for Property Management and Rental Home Program in Lodging System
  • Maintain and Input all guest preferences in Lodging System as well as audit for consistent communication
  • Utilize and Create CRM (Customer Relationship Management) procedures and communication
  • Audit and track Housekeeping for Rental Home Program
  • Maintain and Audit Property Database communications
  • Manage and execute purchasing for Office Supplies within Residential Services
  • Create and distribute weekly Occupancy and Performance Reports
  • Audit and communicate Sales Transactions for new Property additions and Property Ownership Transfers
  • Oversee and ensure proper execution of Nightly Audit procedures

Position Requirements:

  • 2-3 years within related hospitality experience
  • 2-3 years within Management at a Luxury resort preferred
  • Efficient in Microsoft Office and Hotel/Resort Lodging Reservations system
  • Proficient in Database entry and creation

 To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage. 


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 2 years of experience
Location 1 Yellowstone Club Trail, Big Sky, MT 59716, USA

Skills
Customer Service
By applying you confirm you have these skills.

1 Yellowstone Club Trail, Big Sky, MT 59716, USA