IT Specialist

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s IT department is currently seeking candidates for a IT Specialist. 

The purpose of the IT Specialist is to provide exceptional customer service and IT support to our employees.

Responsibilities Include:  

•  Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
•  Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.
•  Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
• Answer help desk calls and document resolutions.
• Ability to handle multiple tasks at a time and properly prioritize the order in which they are resolved
•  Troubleshoot software and applications, including but not limited to:  general PC/workstation support, basic network troubleshooting, and AV support.  Able to assist with installations and upgrades of a wide range of software and applications
• Provide technical support and basic training to employees
• The ability to successfully gather all required and relevant information, from users and systems, to troubleshoot tickets to completion
•  Take ownership of all support tickets and effectively escalate when required.
•  Create new users (across all systems) and emails
• Document important information
•  Maintain confidentiality with regards to the information being processed, stored or accessed by the network
•  Bring to the attention of IT management if any documentation is out of date or needs revision
•  Troubleshoot, order, backup, and restore iPhones
•  Run, terminate, and test cable
•  Order and deploy workstations
• Familiarity with AD, Exchange, and Office 365

Position Requirements:

• Valid State Driver’s License
• Associate or Bachelor Degree or equivalent experience in technical troubleshooting

The position offered is a Full Time, year round position located in Big Sky, Montana. 

Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.

Yellowstone Club is paradise in Montana.  A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community.  With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18-hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community.  Our employees make the Yellowstone Club experience come alive.  If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.

Yellowstone Club’s IT department is currently seeking candidates for a IT Specialist. 

The purpose of the IT Specialist is to provide exceptional customer service and IT support to our employees.

Responsibilities Include:  

•  Ensure that each Member and guest receives outstanding service in a friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
•  Empowered to guarantee total Member satisfaction, display hospitality and professionalism to our Members at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for team members, Members, and guests at all times.
•  Maintain a favorable working relationship with all Yellowstone Club team members to foster and promote a positive working environment.
• Answer help desk calls and document resolutions.
• Ability to handle multiple tasks at a time and properly prioritize the order in which they are resolved
•  Troubleshoot software and applications, including but not limited to:  general PC/workstation support, basic network troubleshooting, and AV support.  Able to assist with installations and upgrades of a wide range of software and applications
• Provide technical support and basic training to employees
• The ability to successfully gather all required and relevant information, from users and systems, to troubleshoot tickets to completion
•  Take ownership of all support tickets and effectively escalate when required.
•  Create new users (across all systems) and emails
• Document important information
•  Maintain confidentiality with regards to the information being processed, stored or accessed by the network
•  Bring to the attention of IT management if any documentation is out of date or needs revision
•  Troubleshoot, order, backup, and restore iPhones
•  Run, terminate, and test cable
•  Order and deploy workstations
• Familiarity with AD, Exchange, and Office 365

Position Requirements:

• Valid State Driver’s License
• Associate or Bachelor Degree or equivalent experience in technical troubleshooting

The position offered is a Full Time, year round position located in Big Sky, Montana. 

Yellowstone Club offers great benefits including medical, dental, and vision, a 401k program with company match, a free ski pass, ski days each month for employees to enjoy the mountain, outdoor activities to enjoy in the summer months, and a casual dress code. Plus, you get to work at one of the most incredible places on earth. For more information about the Club, visit www.yellowstoneclub.com.