As an Assistant Reservations Manager at Zuma, you will play a key role in delivering exceptional guest experiences by managing reservations efficiently and professionally. Your expertise and attention to detail will ensure smooth operations, reflecting Zuma’s commitment to excellence.

This role will be based in our Zuma office in Athens.

 Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Featuring a sleek infinity pool, lounge, restaurant, and resident DJs, our vibrant seasonal location captures the essence of contemporary dining and entertainment, making it the dining destination in Mykonos.

Life at Zuma

Joining Zuma means becoming part of an inclusive global community that lives by three core values:

Main Duties

Your key responsibilities will include:

•   Manage customer calls efficiently to maximize capacity and guest experience, amending bookings, and addressing inquiries with professionalism and care
• Recognize and accommodate regular guests and VIPs, monitor waiting lists, and maximize seating capacity to enhance the guest experience
• Maintain a comprehensive understanding of the reservations system to efficiently confirm, cancel, and adjust bookings as required
• Coordinating with the front-of-house team to ensure smooth seating and flow of service
• Actively work closely with the Reservations Manager to ensure seamless coordination and assisting in overseeing the reservations team, ensuring high standards of communication and service
• Training and supporting the reservations team to maintain Zuma’s exceptional guest experience

What We Look For

Our ideal candidate embodies our values and brings:

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.

As an Assistant Reservations Manager at Zuma, you will play a key role in delivering exceptional guest experiences by managing reservations efficiently and professionally. Your expertise and attention to detail will ensure smooth operations, reflecting Zuma’s commitment to excellence.

This role will be based in our Zuma office in Athens.

 Zuma is a contemporary Japanese restaurant collection, inspired by the dynamic Izakaya dining style. Featuring a sleek infinity pool, lounge, restaurant, and resident DJs, our vibrant seasonal location captures the essence of contemporary dining and entertainment, making it the dining destination in Mykonos.

Life at Zuma

Joining Zuma means becoming part of an inclusive global community that lives by three core values:

Main Duties

Your key responsibilities will include:

•   Manage customer calls efficiently to maximize capacity and guest experience, amending bookings, and addressing inquiries with professionalism and care
• Recognize and accommodate regular guests and VIPs, monitor waiting lists, and maximize seating capacity to enhance the guest experience
• Maintain a comprehensive understanding of the reservations system to efficiently confirm, cancel, and adjust bookings as required
• Coordinating with the front-of-house team to ensure smooth seating and flow of service
• Actively work closely with the Reservations Manager to ensure seamless coordination and assisting in overseeing the reservations team, ensuring high standards of communication and service
• Training and supporting the reservations team to maintain Zuma’s exceptional guest experience

What We Look For

Our ideal candidate embodies our values and brings:

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.  

As part of our team, you’ll enjoy:

Our Commitment to Inclusivity

We are an equal opportunities employer and welcome all applicants. If you require any assistance to make the recruitment process more accessible, please let our Talent Acquisition team know.

Ready to create some magic? Join us and bring your talent to a team that’s elevating contemporary dining on a global stage.