POSITION
PURPOSE:
To assist the Restaurant and our existing team in overseeing and directing the seamless running of the wine and sake
department, by providing a highly efficient and effective service while
ensuring that all financial and statutory requirements are met, and supporting
the delivery of outstanding customer service. Responsible for the recommendation and sales of
wines and other beverages to guests and to help ensure the enjoyment of dining
patrons.
ESSENTIAL
FUNCTIONS AND BASIC DUTIES:
- To ensure that all customers receive the
best possible service and care by sommelier team.
- To recognize and build a good rapport
with regular customers and high spending customers.
- Being the “Example” at all times that
the staff witnesses, and knowing that a much greater response from the
staff is achieved by leading the way and not directing the way. Instill a
culture of pride and ownership.
- To help develop a learning culture and to
ensure that all team members feel valued and rewarded.
- To aid in ensuring the department is maintaining
its agreed level of operating performance at all times.
- Support revenue generating initiatives,
staff incentives and sales opportunities. To
ensure all up selling opportunities are maximized within the wine and sake
department and communicated to the service team.
- To assist in
developing, training and coaching the sommelier team and service staff on
wine knowledge and menu updates.
- To be aware
of all relevant suppliers and their products and order accordingly as and
when necessary due to business demand.
- To ensure
all wine and/or sake lists are current and up to date and communicated to
management and staff.
- Conduct
weekly inventory.
- To ensure all staff are well briefed on
the daily responsibilities and are given supervision and motivation on all
aspects of their work.
- To ensure the restaurant’s operational
budgets are strictly adhered to, all costs are controlled and any
expenditure approved.
- Being
able to assist staff in taking customer orders, telephone queries and
other duties. Ensure customer request and feedback, both verbal and
written are responded to promptly and efficiently.
- To maintain good working relationships
with colleagues and all other departments and liaison with Human Resources
and the General Manager with staff or colleague issues.
- To
abide by all federal, state and local labor, liquor, health, fire and
safety laws and procedures.
- To have a complete understanding of the
restaurant’s employee handbook and adhere to the regulations contained
within it.
- Be
knowledgeable about different types and regions of wines.
- Help
customers choose the correct wine for a meal and/or budget. Anticipate the
guest’s needs before requests are made.
- Getting
glassware and ice buckets as needed for wine/sake service. Notify staff
and management of wines that are 86ed or low. Set up and break down sake
machines on designated days of week.
- Work as a member of the beverage team. Interact with service team in a positive
manner. Assist others whenever
needed.
- Interact with people beyond giving and
receiving instructions, particularly in resolving Guest complaints.
- Help wine runners with maintaining
proper par levels of cellar areas, storage, and bar with our products.
- Support in preparing wine orders on a
daily/weekly basis.