Assistant Bar Manager

   To provide staff with support where required in training and development.  Motivate employees to an acceptable standard conducive to a high level of achievement and performance.  Develop a close working relationship with all departments, colleagues and managers to ensure all guest expectations are met.  Develop relationships with regular guests to maximise sales opportunities and generate future business.  Ensure all guest expectations are exceeded.  Ensure that exceptional standards of service are delivered consistently in order to exceed customer expectations using standards and order of service documents.  Know all Brownsword Hotels concepts and ensure that this is shared to the department.  Communicate all Tavern Bar’s product offering including our local and regional caskconditioned beers and ales.  Work to the standard operational procedures at all times.  Ensure Tavern bar procedures are carried out correctly and sufficient training is taking place to keep standards high.  All customer feedback is communicated to the Manager to be incorporated into the departmental customer feedback strategy.  Ensure effective stock rotation and maintain stock levels in accordance with business levels.  Know and comply with the procedures for cellar management.  Competent in your ability to change draught barrels.  Ensure all products are displayed well  Attend training as requested, implement techniques and communicate the knowledge gained to the department.  Ensure all mis en place as per checklists is carried out prior to service.  To consistently up-sell the hotel during all guest interactions where appropriate and provide as much information as possible in order to exceed profits of the hotel.  To train staff in the procedures of up-selling to guests of the hotel and ensure they understand how to up-sell.  Anticipate customer needs and drive sales through knowledge of all Tavern Bar food and beverage and promotional offerings.  Follow correct cash handling procedures and ensure any discrepancies are reported to the Manager

   To provide staff with support where required in training and development.  Motivate employees to an acceptable standard conducive to a high level of achievement and performance.  Develop a close working relationship with all departments, colleagues and managers to ensure all guest expectations are met.  Develop relationships with regular guests to maximise sales opportunities and generate future business.  Ensure all guest expectations are exceeded.  Ensure that exceptional standards of service are delivered consistently in order to exceed customer expectations using standards and order of service documents.  Know all Brownsword Hotels concepts and ensure that this is shared to the department.  Communicate all Tavern Bar’s product offering including our local and regional caskconditioned beers and ales.  Work to the standard operational procedures at all times.  Ensure Tavern bar procedures are carried out correctly and sufficient training is taking place to keep standards high.  All customer feedback is communicated to the Manager to be incorporated into the departmental customer feedback strategy.  Ensure effective stock rotation and maintain stock levels in accordance with business levels.  Know and comply with the procedures for cellar management.  Competent in your ability to change draught barrels.  Ensure all products are displayed well  Attend training as requested, implement techniques and communicate the knowledge gained to the department.  Ensure all mis en place as per checklists is carried out prior to service.  To consistently up-sell the hotel during all guest interactions where appropriate and provide as much information as possible in order to exceed profits of the hotel.  To train staff in the procedures of up-selling to guests of the hotel and ensure they understand how to up-sell.  Anticipate customer needs and drive sales through knowledge of all Tavern Bar food and beverage and promotional offerings.  Follow correct cash handling procedures and ensure any discrepancies are reported to the Manager