Night Porter

   Interact with customers in a professional, friendly and confident manner.  Develop relationships with regular guests to maximise sales opportunities and generate future business.  Communicate with colleagues and managers to ensure all guest expectations are met.  Develop a close working relationship with all departments, colleagues and managers promoting team work within the department and the hotel.  Ensure safety of all guests and staff within the hotel, by adhering to all Company and legislative Fire and Health and Safety procedures and checks.  Follow hotel and Company procedures with regards fire evacuations and reporting.  Follow hotel and Company procedures with regards Safety checks and reporting, including daily logs of checks.  Ensure you put the guest first and that Company brand standards are used at all times.  Consistently deliver exceptional standards of service which exceed customer expectations.  Work to the standard operational procedures at all times.  Understand the importance of attention to detail.  Know all Brownsword Hotel concepts and ensure that this is shared with all guests.  All customer feedback positive and negative is communicated to the manager.  Receive and process telephone and walk in reservations accurately to ensure guest satisfaction.  Operate the telephone system in a professional and competent manner.  Ensure that meeting rooms are set to standard and in time for customer’s requirements.  Ensure that all guest wake-up calls are made at the time requested.  Assist with breakfast service when required.  Ensure any room service requests are delivered promptly and to the company standard.  Carry out night audit to standard when requested.  Participate with night cleaning schedules as directed by Night Manager and ensuring all public areas are spotlessly clean.  Attend training as requested and implement techniques learned into the department.  

   Interact with customers in a professional, friendly and confident manner.  Develop relationships with regular guests to maximise sales opportunities and generate future business.  Communicate with colleagues and managers to ensure all guest expectations are met.  Develop a close working relationship with all departments, colleagues and managers promoting team work within the department and the hotel.  Ensure safety of all guests and staff within the hotel, by adhering to all Company and legislative Fire and Health and Safety procedures and checks.  Follow hotel and Company procedures with regards fire evacuations and reporting.  Follow hotel and Company procedures with regards Safety checks and reporting, including daily logs of checks.  Ensure you put the guest first and that Company brand standards are used at all times.  Consistently deliver exceptional standards of service which exceed customer expectations.  Work to the standard operational procedures at all times.  Understand the importance of attention to detail.  Know all Brownsword Hotel concepts and ensure that this is shared with all guests.  All customer feedback positive and negative is communicated to the manager.  Receive and process telephone and walk in reservations accurately to ensure guest satisfaction.  Operate the telephone system in a professional and competent manner.  Ensure that meeting rooms are set to standard and in time for customer’s requirements.  Ensure that all guest wake-up calls are made at the time requested.  Assist with breakfast service when required.  Ensure any room service requests are delivered promptly and to the company standard.  Carry out night audit to standard when requested.  Participate with night cleaning schedules as directed by Night Manager and ensuring all public areas are spotlessly clean.  Attend training as requested and implement techniques learned into the department.