As Hotel Operations Manager at Dukes, what you’ll be doing

• Run the show, daily: deliver smooth operations across hotel; rooms, breakfast and guest services, keeping standards high and reviews glowing. Ensure all operations are carried out in an appropriate, cost effective way

• Assist the General Manager:  creating and delivering hotel business objectives, improve operational management systems, processes and best practices on a continuous basis

• Recruit & train your team: hire brilliantly, build clear training plans, coach for confidence, and keep everyone engaged and performing.

• Own the guest journey: Be a visible, hands on presence thoughout your hotel, assisting team members and guests where required, form pre-arrival to fond farewell — anticipate needs, fix issues fast, and turn good stays into great stories.

• Plan & prioritise: rota smartly, manage stock and suppliers, and keep the building guest-ready, safe and compliant.

• Drive performance: Constantly be on the look out for ways to make the operation more effective and efficient. Live the Kakeidoscope DNA while at work and ensuring your team maintain standards every day.

• Be the culture carrier: communicate clearly, celebrate wins, handle the tricky stuff fairly, and make Dukes a place people love to work. 

• Stay compliant: H&S, food safety/allergen, fire, licensing and GDPR — be relentless in ensuring the organisations processes remain legally compliant

Set in the beautiful city centre of Bath, Dukes, with its traditional vibe offers our guests the chance to stay at one of the city’s most prestigious street addresses. This beautiful boutique seventeen-bedroom Bath Guest House occupies two magnificent Georgian Townhouses on Great Pulteney Street, one of the finest boulevards in England.

• Proven people-leader in boutique/lifestyle hotels 

• Calm under pressure, decisive, and obsessively organised

• Guest-obsessed with a sharp commercial mindset

• Tech-comfortable with PMS, OTAs and hotel ops tools

• Right to work in the UK

What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; it makes working in this hotel that little bit more exciting.

What happens next with your Hotel Operations Manager application?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team! 

As Hotel Operations Manager at Dukes, what you’ll be doing

• Run the show, daily: deliver smooth operations across hotel; rooms, breakfast and guest services, keeping standards high and reviews glowing. Ensure all operations are carried out in an appropriate, cost effective way

• Assist the General Manager:  creating and delivering hotel business objectives, improve operational management systems, processes and best practices on a continuous basis

• Recruit & train your team: hire brilliantly, build clear training plans, coach for confidence, and keep everyone engaged and performing.

• Own the guest journey: Be a visible, hands on presence thoughout your hotel, assisting team members and guests where required, form pre-arrival to fond farewell — anticipate needs, fix issues fast, and turn good stays into great stories.

• Plan & prioritise: rota smartly, manage stock and suppliers, and keep the building guest-ready, safe and compliant.

• Drive performance: Constantly be on the look out for ways to make the operation more effective and efficient. Live the Kakeidoscope DNA while at work and ensuring your team maintain standards every day.

• Be the culture carrier: communicate clearly, celebrate wins, handle the tricky stuff fairly, and make Dukes a place people love to work. 

• Stay compliant: H&S, food safety/allergen, fire, licensing and GDPR — be relentless in ensuring the organisations processes remain legally compliant

Set in the beautiful city centre of Bath, Dukes, with its traditional vibe offers our guests the chance to stay at one of the city’s most prestigious street addresses. This beautiful boutique seventeen-bedroom Bath Guest House occupies two magnificent Georgian Townhouses on Great Pulteney Street, one of the finest boulevards in England.

• Proven people-leader in boutique/lifestyle hotels 

• Calm under pressure, decisive, and obsessively organised

• Guest-obsessed with a sharp commercial mindset

• Tech-comfortable with PMS, OTAs and hotel ops tools

• Right to work in the UK

What’s it like to work with us? Well, we are an imaginative, playful team who encourage each other to remain unconventional, no matter if you’re new to hospitality or if this is a lifelong career. Our diverse, inclusive community encourages a culture where you can be the you’est you, you can be; it makes working in this hotel that little bit more exciting.

What happens next with your Hotel Operations Manager application?

Attract our attention with your application and we’ll call you. After we speak on the phone you can expect a friendly invite to spend an hour or two on a Team Insight with your chosen department – Ask all your questions and we will ask you a few too. If all goes well, you may just become part of the team!