Set tables, trays according to type of food ordered and the TGA service standards. 

Performs opening and closing procedures established for the department. 

Accurate records, pre-checks and pick-up all food and beverage orders. 

Check-in with guests to ensure satisfaction with each food course and/or beverages. 

Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor. 

Serves guests their food and beverage in a prompt, courteous manner as per the standard sequence of service. 

Present physical and accurate check to guest and complete the payment process. 

To be able to immediately monitor guest comments and pass them on to your manager and be pro- active in solving problems whenever possible. 

To have a full knowledge of the food & beverage items & their specifications, menu prices, recipe and style of service etc. 

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 

Check with the guest regarding the satisfaction of the meal.  

Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest. 

Complete closing duties, including restocking items, turning off lights, etc. 

Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day. 

Report cleanliness and maintenance issues to the immediate supervisor. 

Assist in carrying out scheduled inventories of products and operating equipment. 

Ensure that the place of work and surrounding area is kept clean and organized at all times. 

Ensure proper appearance and grooming while on duty. 

Ensure you have minimum waste and breakage. 

Ensure communication between Kitchen, Order taker and service team members. 

Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 

Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, Inventory software etc. 

To ensure a very good relationship between the Operations floor, the FOH and BOH  

Assist in carrying out scheduled inventories of products and operating equipment. 

Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors. 

At least 2+ years of previous in room dining serving experience. 

Should have excellent communication skills. 

Be courteous, professional and provide efficient service. 

Must be able to speak, read, write and understand the primary language(s) used in the workplace  

Must have a great personality, desire to serve guests, and enjoy working as part of a team  

Must have the ability to accurately input information on paper or computerized system  

Must be able to work in a standing position for long periods of time (up to 8 hours)  

Must be able to safely lift up to 25 pounds  

Must maintain a neat, clean and well-groomed appearance per TGA standards  

Must follow safety procedures closely  

Must be able to work on holidays and/or weekends 

Set tables, trays according to type of food ordered and the TGA service standards. 

Performs opening and closing procedures established for the department. 

Accurate records, pre-checks and pick-up all food and beverage orders. 

Check-in with guests to ensure satisfaction with each food course and/or beverages. 

Responsible for cleaning and removing the trolleys/trays from guest rooms and corridor. 

Serves guests their food and beverage in a prompt, courteous manner as per the standard sequence of service. 

Present physical and accurate check to guest and complete the payment process. 

To be able to immediately monitor guest comments and pass them on to your manager and be pro- active in solving problems whenever possible. 

To have a full knowledge of the food & beverage items & their specifications, menu prices, recipe and style of service etc. 

To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives. 

Check with the guest regarding the satisfaction of the meal.  

Report guest complaints immediately to the supervisors and ensure follow up is performed with the guest. 

Complete closing duties, including restocking items, turning off lights, etc. 

Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day. 

Report cleanliness and maintenance issues to the immediate supervisor. 

Assist in carrying out scheduled inventories of products and operating equipment. 

Ensure that the place of work and surrounding area is kept clean and organized at all times. 

Ensure proper appearance and grooming while on duty. 

Ensure you have minimum waste and breakage. 

Ensure communication between Kitchen, Order taker and service team members. 

Monitor operating supplies, equipment and reduce spoilage and wastage successfully. 

Being knowledgeable to operate the hotels point of sales (POS) system, other order taking systems or handheld devices, Inventory software etc. 

To ensure a very good relationship between the Operations floor, the FOH and BOH  

Assist in carrying out scheduled inventories of products and operating equipment. 

Perform any other assigned reasonable duties and responsibilities as assigned or as requested by Supervisors. 

At least 2+ years of previous in room dining serving experience. 

Should have excellent communication skills. 

Be courteous, professional and provide efficient service. 

Must be able to speak, read, write and understand the primary language(s) used in the workplace  

Must have a great personality, desire to serve guests, and enjoy working as part of a team  

Must have the ability to accurately input information on paper or computerized system  

Must be able to work in a standing position for long periods of time (up to 8 hours)  

Must be able to safely lift up to 25 pounds  

Must maintain a neat, clean and well-groomed appearance per TGA standards  

Must follow safety procedures closely  

Must be able to work on holidays and/or weekends